Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Regular training sessions can also help sharpen both soft and hard skills, which makes for better overall customer support. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

ProProfs Blog

SEPTEMBER 17, 2021

Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance. Source: Palmer Group.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

ChurnZero

JULY 12, 2019

When I give talks or hold seminars, I often ask people to connect a specific need to an application. Two important components in gamification are surprise and delight. In-app guidance is the key to reducing time-to-value and providing proactive support based on what the users try to achieve and their behavior.

Accountability 75

Accountability Metrics Education Marketing 75

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. What I liked the most are the seminars and workshops we did all year round. while developing their customer support skills.

Call Center 182

Call Center Management Scripts Coaching 182