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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses.

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The Secret to eBay’s Phenomenal Customer Experience with Derek Allgood

ShepHyken

By implementing self-service options, businesses can empower customers to find the answers they need without waiting to speak with a representative. This reduces wait times and allows customer support teams to focus on more complex issues. ” “Customer and employee expectations are changing across all industries.

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Balancing Automation and Personalization

ShepHyken

The lockdown has changed our customers’ perspective on how they want to spend their time. Customers want to be more self-sufficient and spend less time interacting with customer support if they can get answers faster on their own. They no longer compare us to other companies in our industry.

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Operational Challenges in the Call Center Industry

Callminer

There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. Effectively screening for the best available recruits and nurturing their development into top-notch agents involves considering numerous factors, such as the following: Personality.

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation. You also need to provide outstanding Customer support on a budget, and this can seem challenging on a small budget.

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Guest Blog: What is Outsourced Customer Support and Why Do You Need it

ShepHyken

This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team. Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand.

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Top 5 Customer Service & CX Articles for Week of February 17, 2025

ShepHyken

The author has taken the romantic holiday for personal relationships and shared how it can work in the business world for customers. What Customers Really Want From a Loyalty Program by Eileen Stephens (CMSWire) Customer loyalty programs have become a multi-million-dollar industry and a critical driver of revenue for brands.