ShepHyken

MAY 10, 2021

8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. CustomerThink) How do you, as a business owner, introduce processes and initiatives to streamline your customer support in order to win over your customers?

Customer Service 398

Customer Service Customer Support Surveys Self service 398

CSM Magazine

MARCH 6, 2025

TADS Educate stands out as a service that not only provides innovative solutions for schools and parents but also ensures that their support is top-notch. If you’re wondering about the quality of their customer support and how to reach out to them for assistance, you’ve come to the right place.

Education 52

Education Customer Support Customer Experience Management 52

AWS Machine Learning

FEBRUARY 8, 2024

They can enhance operational efficiency, customer service, and decision-making while reducing costs and enabling innovation. These agents excel at automating a wide range of routine and repetitive tasks, such as data entry, customer support inquiries, and content generation.

APIs 140

APIs Scripts Enterprise Management 140

ShepHyken

AUGUST 17, 2018

This week we feature an article by Kaavya Karthikeyan who writes about customer support metrics that you should be tracking. – Shep Hyken. The best way to outperform your peers is through constant evolution and refining, and nowhere does this apply more than in the customer support arena.

Benchmark 189

Benchmark Metrics Customer Support First call resolution 189

AWS Machine Learning

AUGUST 7, 2024

Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business processes. For instance, customer support, troubleshooting, and internal and external knowledge-based search. Scott Fitzgerald.

APIs 133

APIs Chatbots Metrics Education 133

ShepHyken

OCTOBER 28, 2024

Great customer experiences can lead to loyal customers. With AI tools, employees can easily access customer’s history of interactions with the brand and get information from a broad knowledge base that can help them offer personalized solutions.

Contact Center 225

Contact Center Brand ambassadors Self service Upselling 225

AWS Machine Learning

JULY 1, 2024

Organizations strive to implement efficient, scalable, cost-effective, and automated customer support solutions without compromising the customer experience. You can simply connect QnAIntent to company knowledge sources and the bot can immediately handle questions using the allowed content. Choose Create knowledge base.

Self service 125

Self service Chatbots Accountability Finance 125

ShepHyken

AUGUST 12, 2022

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Map the customer journey.

Customer Support 183

Customer Support Self service Journey mapping Wait times 183

CSM Magazine

MARCH 3, 2025

Customer support. A proxy service may offer high-speed servers or premium locations, but if their customer service doesnt deliver, you may find yourself stuck when something goes wrong. This blog will guide you on how to evaluate customer support when selecting a proxy server provider. Heres a checklist.

Customer Support 52

Customer Support Advertising Scripts Accountability 52

ShepHyken

OCTOBER 29, 2021

She shares how companies can choose the call center software that fits their customer support teams. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning. Omnichannel? . Analytics .

call center software 206

call center software Call Center Customer Support Scripts 206

ShepHyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business. Develop a Well-Thought-Out Knowledge Base.

Customer Service 408

Customer Service Chatbots Interactive Voice Response Customer Support 408

ProProfs Blog

MARCH 27, 2020

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? No wonder customers today are more concerned about how their customer support experience might turn out with a brand. best customer experience. ”. And your support operators? .

Multichannel 158

Multichannel Customer Support Analytics Entertainment 158

ShepHyken

MARCH 10, 2023

They might worry that remote employees won’t perform to their full potential outside of an office environment or that they won’t have access to the necessary tools to provide adequate customer support. Here are three vital tips for companies preparing to set up a remote customer service team.

Customer Service 300

Customer Service Employee engagement Customer Support Management 300

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

ShepHyken

NOVEMBER 14, 2024

A majority (81.2%) require human oversight for AI-generated content, even when using their own managed knowledge bases. of companies disclose AI use to customers, while 61.9% As the adoption of generative AI rises, businesses are taking steps to implement these tools responsibly. Additionally, 46.9%

Chatbots 165

Chatbots Contact Center Self service Customer Experience 165

CSM Magazine

DECEMBER 20, 2024

One of the most crucial factors for users is the quality of customer support. Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider. Why Is Customer Support Critical for eSIM Users?

Customer Support 52

Customer Support Technical Support Technology Customer Service 52

ShepHyken

JULY 26, 2022

Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. He shares how companies can use AI and technology to help customer support agents and customers find the best resolution.

Real estate 366

Real estate Self service Customer Service Technology 366

CSM Magazine

FEBRUARY 5, 2025

For start-ups, where the reputation of your brand is still being built, providing excellent customer service can create lasting impressions and loyal customers. When its time to hire and train your first customer support representative (CSR), the process might feel overwhelming.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Wowdesk Blog

JANUARY 31, 2025

Whether a startup or an enterprise, investing in a helpdesk system optimizes operations and enhances customer loyalty. In this article, well explore why businesses must adopt a helpdesk ticketing system for seamless support. Overview of Customer Support Challenges Managing customer support without a dedicated system can be chaotic.

Customer Support 52

Customer Support Multi-channel support Analytics Chatbots 52

CSM Magazine

DECEMBER 23, 2024

Customer support can make or break the gaming experience, especially for new players navigating online casinos for the first time. Below, well explore best practices in casino customer support to win over new players while emphasizing trust, transparency, and efficiency.

Best practices 52

Best practices Customer Support Wait times Self service 52

CSM Magazine

DECEMBER 12, 2024

Customer support is a challenging area of work. Customer support in iGaming presents several unique challenges that affect how support workers and entire teams approach their work and serve each customer. This risks ruining the customer experience and hurting the companys overall performance.

Customer Support 52

Customer Support Finance Accountability Personalization 52

aircall

AUGUST 14, 2022

But one way to ensure you can scale without compromising on quality is to scale your customer support team too. This means that however much your customer base expands or your business offering diversifies, you’re still providing what lies at the heart of a successful business: excellent customer service. .

Customer Support 117

Customer Support Benchmark CRM Chatbots 117

ShepHyken

JUNE 4, 2021

The authenticity of an organization very much depends on the quality of the customer support that it provides. An up-to-the-mark first-call resolution (FCR) must be maintained to sustain a good customer experience. As the means of customer support are evolving, so is the significance of FCR. Conclusion.

First call resolution 213

First call resolution Management Chatbots Self service 213

TechSee

MARCH 11, 2025

AI Agents: Fully Autonomous Customer Support AI Agents handle entire customer interactions without human involvement. Seamless CRM, knowledge base, and ticketing integrations are three common examples. Key Questions to Consider When Implementing AI Solutions What are our objectives?

Customer Service 109

Customer Service Education Self service CRM 109

CSM Magazine

FEBRUARY 6, 2025

AI-powered co-pilots are the latest intelligent software tools designed to assist agents in delivering exceptional real-time support. Below, we explore how AI co-pilots are transforming the customer support landscape and evaluate some of the best solutions for your business.

Customer Support 52

Customer Support Chatbots Call Center Coaching 52

TeamSupport

NOVEMBER 15, 2023

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. Level 1 customer support consists of staff who have a foundational knowledge of products and services.

Best practices 105

Best practices Customer Support Engineering Analytics 105

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Customer Support Channels to Develop in 2021.

Chief Customer Officer 291

Chief Customer Officer Call Center Consulting Consulting 291

CSM Magazine

JANUARY 15, 2025

While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. It can be a huge help, improve customer satisfaction and engagement, and enable you to work through questions faster and more efficiently.

Chatbots 52

Chatbots Customer Support Technical Support Banking 52

CSM Magazine

DECEMBER 17, 2024

It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty. Around-the-Clock Accessibility Increases Convenience One advantage that is hard to miss with the 24/7 customer support is that it can be accessed easily.

Customer Support 52

Customer Support Customer retention Banking outsourcing 52

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Automate customer service.

Customer Experience 183

Customer Experience Customer Support Enterprise Scripts 183

ShepHyken

JULY 3, 2020

Customers these days expect that they could get in touch with you in the best way that works for them. So, if you want to provide them with world-class customer support, you need to consider implementing a multi-channel strategy. You cannot limit your customers to one channel. Set Up a Knowledge Base.

Customer Service 235

Customer Service Multichannel CRM Advertising 235

ShepHyken

FEBRUARY 1, 2022

Shep Hyken interviews Joe Jorczak, Head of Industry for Service & Support at Yext , a company that offers an AI-powered Answers Platform that understands the natural language that mirrors how customers ask questions with the capability to provide direct answers. Customer support teams are under pressure.

Average Handle Time 183

Average Handle Time Chatbots Self service Customer Support 183

ShepHyken

SEPTEMBER 1, 2017

Don’t be fooled by the promise of traditional self-service solutions like knowledge bases and static FAQs. If you look closely at your knowledge base traffic, don’t be surprised to find out that fewer than 1% of your customers ever reach your knowledge base, let alone find content it in.

Self service 212

Self service B2B SaaS Enterprise 212

TeamSupport

MAY 21, 2024

TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. Users can now ask TeamSupport to generate a response and expand on that response to provide more detailed information to customers.

Customer Support 98

Customer Support Technology Customer Service 98

TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.

Customer Support 105

Customer Support Upselling Analytics Customer centricity 105

Global Response

MARCH 24, 2025

In this article, well explore what a call center knowledge management system (KMS) is and how it can bridge the gaps between your agents, information storage, and customer service. Read on for a blueprint for building and maintaining a successful knowledge base Key takeaways Why? What is a knowledge management system?

Call Center 62

Call Center Management Abandon rate outsourcing 62

NobelBiz

OCTOBER 31, 2023

Understanding this dynamic is crucial, especially when customers are facing their most challenging times. When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty. Timing is not just a skill; it’s the heartbeat of outstanding customer support.

Customer Support 104

Customer Support Contact center software Call Center Analytics 104