Customer Support Knowledge Base Surveys 
ShepHyken
AUGUST 12, 2022
This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Map the customer journey.
Solvvy
SEPTEMBER 17, 2022
What is a Customer Service Knowledge Base? To build strong relationships with your customers, you must be transparent and provide information. A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. How-to instructions.
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ShepHyken
MAY 10, 2021
8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. CustomerThink) How do you, as a business owner, introduce processes and initiatives to streamline your customer support in order to win over your customers?
Netomi
MARCH 2, 2022
We are living in an information age, with instant access to information and knowledge available at the click of a button. On the customer support front, customer preference for self-service is growing (we see this with online banking, or customers choosing self-serve baggage drop-off kiosks at airports).
Comm100
NOVEMBER 5, 2020
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more.
TechSee
FEBRUARY 20, 2018
Drivers for customer self-service. Organizations generally implement self-service tools within their customer support processes as a response to a business challenge. Self-reliant consumers: Led by millennial consumers, a growing number of tech-savvy customers clearly prefer the do-it-yourself model.
aircall
AUGUST 14, 2022
But one way to ensure you can scale without compromising on quality is to scale your customer support team too. This means that however much your customer base expands or your business offering diversifies, you’re still providing what lies at the heart of a successful business: excellent customer service. .
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