ShepHyken

OCTOBER 9, 2023

Top Takeaways: Conversational AI technology, powered by artificial intelligence, has revolutionized customer support by providing efficient and personalized assistance to customers. This technology can understand customers’ queries, provide relevant answers, and guide them toward a resolution.

Customer Support 231

Customer Support Enterprise Contact Center Technology 231

TeleDirect

DECEMBER 24, 2024

Why Outsourcing Customer Support Saves Time and Money In today’s fast-paced business environment, providing exceptional customer support is no longer optionalit’s a necessity. Customers expect quick responses, personalized interactions, and seamless experiences across multiple channels.

outsourcing 62

outsourcing Customer Support Technical Support Healthcare 62

ShepHyken

OCTOBER 2, 2023

Customer service can contribute to revenue growth by resolving customer issues and upselling, cross-selling, and retaining customers who may have been on the verge of leaving. Now, investors are looking at retention and customer lifetime value, which all start with customer experience.”

Customer Support 213

Customer Support outsourcing Upselling Customer retention 213

ShepHyken

NOVEMBER 18, 2022

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations. Benefits of dedicated customer support .

B2B 174

B2B Customer Support Best practices Coaching 174

ShepHyken

JANUARY 28, 2025

If they arent dealing directly with customers, they are supporting someone who is, or they are part of the process that impacts the overall service and experience. Customer Loyalty Programs Create Loyal Customers: Loyalty programs are usually about points, perks and discounts. Even Amazon has live customer support.

Customer Service 231

Customer Service Customer Support Feedback Technology 231

CSM Magazine

MARCH 19, 2025

The world is becoming more and more globalized such that businesses are now interacting with customers from all corners of the globe more prominently. Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way. The Growing Need for AI in Customer Support 1.

Customer Support 59

Customer Support SaaS Engineering Chatbots 59

ShepHyken

OCTOBER 25, 2021

Read this article and learn more about what customers expect. 4 Ways Chatbots Can Fail at Customer Experience by Phil Britt. CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. Reports and Data expect the global chatbot market to reach $10.08

Customer Service 377

Customer Service Chatbots B2C Consulting 377

CSM Magazine

DECEMBER 23, 2024

Customer support can make or break the gaming experience, especially for new players navigating online casinos for the first time. Below, well explore best practices in casino customer support to win over new players while emphasizing trust, transparency, and efficiency.

Best practices 52

Best practices Customer Support Wait times Self service 52

CSM Magazine

JANUARY 3, 2025

Businesses are no longer confined to local or regional markets. Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. This expansion necessitates robust multilingual customer support to cater to a varied clientele effectively.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

ShepHyken

JANUARY 1, 2021

That’s why improving communication in automated support emails is a big opportunity. In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Problem with Automated Emails for Customer Support. Improve the customer experience. Shorten the Copy.

Customer Service 395

Customer Service Customer Support Education Accountability 395

ShepHyken

NOVEMBER 3, 2024

Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing. Marketing is about the brand promise.

Customer Service 174

Customer Service Entertainment Consulting Consulting 174

Wowdesk Blog

FEBRUARY 4, 2025

Research shows that 86% of buyers are willing to pay more for a great customer experience, and companies that prioritize customer support software see up to 60% higher profits. With the rapid digital transformation, businesses must adopt the best customer support software to enhance efficiency and satisfaction.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

CSM Magazine

DECEMBER 17, 2024

It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty. Around-the-Clock Accessibility Increases Convenience One advantage that is hard to miss with the 24/7 customer support is that it can be accessed easily.

Customer Support 52

Customer Support Customer retention Banking outsourcing 52

CSM Magazine

MARCH 3, 2025

Whether you are managing multiple accounts, scraping data for market research, or simply trying to maintain your privacy online, choosing the right proxy service is crucial. Customer support. This blog will guide you on how to evaluate customer support when selecting a proxy server provider. Heres a checklist.

Customer Support 52

Customer Support Advertising Scripts Accountability 52

Blueship Call Center

JANUARY 8, 2025

In the competitive environment of global commerce, customer support functions as a pivotal touchpoint between businesses and their customers. Many businesses worldwide are turning to Call Center Services in India to manage their customer support needs effectively.

Call Center 40

Call Center Customer Support Technical Support Education 40

ShepHyken

SEPTEMBER 15, 2023

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. It’s all about your email marketing revolving around your subscribers’ needs.

Marketing 158

Marketing Customer Experience Entertainment Customer centricity 158

ShepHyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . But we found a simple solution that made everything work together and actually improved customer satisfaction. .

Sales 174

Sales Marketing Customer Service Upselling 174

ShepHyken

JANUARY 4, 2022

Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. They discuss how to use AI and automation to increase efficiency, capacity, and effectiveness within your contact center and ultimately deliver a better customer experience. ” About: Genefa Murphy is the Chief Marketing Officer for Five9.

Virtual Agent 330

Virtual Agent Interactive Voice Response Contact Center Consulting 330

ShepHyken

SEPTEMBER 14, 2021

The Ultimate Marketing Engine. Creating Customers for Life. Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. They discuss how to serve, understand, and create evangelists out of your ideal customers. How do you identify your ideal customers?

Engineering 397

Engineering Consulting Consulting Marketing 397

ShepHyken

APRIL 30, 2021

Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX. He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Customer Service Trends For 2021 . You can connect with him on Linkedin.

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

ShepHyken

NOVEMBER 25, 2024

The Power of Customer Behavior Analysis by Mike Henry (InMoment) Customer behavior analysis refers to the process of studying, analyzing, and acting on your customers’ behavior. Actively analyzing customer behavior can help your business improve operations, marketing efforts, and help build stronger customer relationships.

Customer Service 174

Customer Service Contact Center Customer Experience Call Center 174

ShepHyken

DECEMBER 9, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. Having been a marketer for over a decade, I deeply understand the impact of a good customer experience.

Customer Service 183

Customer Service B2B Sales Self service 183

ShepHyken

APRIL 26, 2021

My comment: You know I love stats and facts about anything related to customer service and CX. Tricia Morris has compiled a list of nine findings that anyone that has anything to do with a contact center and customer support should be aware of. One of the main points is that customer service is becoming the face of a brand.

Customer Service 351

Customer Service First call resolution Contact Center Best practices 351

ShepHyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. He writes about how customer experience can determine the lifeline of a business. It is the volume of customers that makes the difference to a considerable extent.

Customer Experience 398

Customer Experience Technical Support Customer advocacy Finance 398

ShepHyken

MARCH 12, 2021

This week we feature an article from Rohan Malkotia , Digital Marketing Executive at Servetel. He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well.

B2B 382

B2B Journey mapping B2C Telecommunications 382

ShepHyken

APRIL 23, 2021

This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. He shares customer service best practices that successful brands use to help their customers on social media. If you have a wide-reaching brand, it could help to create a separate account to hone in on those customer inquiries. .

Customer Service 333

Customer Service Advertising B2B Chatbots 333

ShepHyken

JANUARY 4, 2023

Some companies will make the mistake of cutting in areas their customers might notice – and that’s a mistake you want to avoid. . Customer Support Over the Phone Is Not Dead – The phone is still the most popular way for customers to contact a company with questions or problems. Follow on Twitter: @Hyken.

Customer Experience 353

Customer Experience Customer Service B2C Self service 353

ShepHyken

DECEMBER 16, 2024

The Customer Experience Paradox – and How to Overcome It by MARKETING-INTERACTIVE (MARKETING-INTERACTIVE) As consumers tighten their spending after poor experiences, brands face mounting pressure to prioritise CX or risk losing market share. Second: CX Is More Than Just Customer Service.

Customer Service 156

Customer Service Contact Center Metrics Consulting 156

ShepHyken

NOVEMBER 14, 2024

This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support.

Chatbots 165

Chatbots Contact Center Self service Customer Experience 165

ShepHyken

NOVEMBER 19, 2019

Will AI Kill the Customer Support Agent? How Humans and Technology Can Support Each Other for the Best Customer Experience. They discuss the role of automation in customer service, and how companies can best use it to improve their customers’ experience. How can humans and AI support each other?

Customer Support 58

Customer Support Technology Customer Service Customer Experience 58

ShepHyken

JANUARY 27, 2021

This is the ability to move on and put anything negative that happened in the most recent interaction with a customer behind you – especially if it was negative or contentious. This isn’t easy.

Coaching 363

Coaching Customer Support Customer Service Marketing 363

ShepHyken

AUGUST 21, 2023

To provide exceptional customer service, it is essential to have a dedicated customer support team that is well-trained and equipped with the right tools and technology. Respond quickly and be available through your customers’ preferred channels, such as phone, email, text, and social media. .

Customer Experience 156

Customer Experience Marketing Customer centricity Chatbots 156

TeleDirect

JANUARY 7, 2025

5 Signs Your Business Needs a Call Center As your business grows, so does the complexity of managing customer interactionsa sign that your business needs a call center. With rising customer expectations and increasing call volumes, you may start to notice cracks in your customer support system.

Call Center 126

Call Center Wait times Abandon Call Multichannel 126

TeleDirect

DECEMBER 25, 2024

A 24/7 call center ensures: Seamless support for customers worldwide. Increased opportunities to expand into global markets. Enhanced Brand Loyalty Consistently excellent customer support fosters trust and loyalty. Agents can address problems as they arise, preventing escalation and ensuring customer satisfaction.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

ShepHyken

AUGUST 11, 2020

If the customer is not engaged or getting value, they will not renew. Shift your focus from customer support to customer success. This means not only solving customer issues, but helping them use, value and succeed with your product or service. Focus on your customers’ long-term well-being and success.

Consulting 66

Consulting Consulting Customer Support Marketing 66

Outsource Consultants

MARCH 30, 2025

At Outsource Consultants, we’ve witnessed firsthand how this Southeast Asian nation has become a prime destination for multilingual customer support. With a growing pool of linguistically diverse talent, the Philippines offers businesses a unique edge in serving international markets efficiently and effectively.

Call Center 67

Call Center outsourcing Consulting Consulting 67

ShepHyken

JULY 11, 2022

That includes reviews of your company’s products or services, customer interactions on social media, customer conversations with contact centers, and much more. This time, the focus is on the customer support center. My Comment: Content marketing is more than a marketing strategy. That’s marketing and CX.

Customer Service 62

Customer Service Average Handle Time Metrics Analytics 62