TeleDirect

DECEMBER 24, 2024

Why Outsourcing Customer Support Saves Time and Money In today’s fast-paced business environment, providing exceptional customer support is no longer optionalit’s a necessity. Customers expect quick responses, personalized interactions, and seamless experiences across multiple channels.

outsourcing 62

outsourcing Customer Support Healthcare Technical Support 62

ShepHyken

DECEMBER 23, 2024

As customers evolve, so should businesses. Companies need to be attuned to the changing expectations and preferences of their customers so they can meet them effectively. Plus, Shep and Arun share how salespeople and customer support teams can become trusted advisors to customers.

Customer Experience 206

Customer Experience B2C B2B Benchmark 206

ShepHyken

FEBRUARY 10, 2025

What is the impact of AI on customer service jobs? How can customer support roles evolve with AI? How can companies ensure their data is ready and accessible for AI to enhance customer experience?

Customer Experience 219

Customer Experience Customer Support Customer Service Technology 219

Outsource Consultants

MARCH 14, 2025

In 2025, healthcare customer support and customer experience (CX) isn’t just evolvingit’s entering a whole new era. Driven by advancements in AI and regulatory changes, healthcare brands are optimizing their call centers and redefining what patient support looks like.

Healthcare 67

Healthcare Customer Support Virtual Agent outsourcing 67

BlueOcean

OCTOBER 30, 2024

That means customer expectations are high, and only companies that meet them will gain loyal buyers and thrive in the coming years. As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation.

outsourcing 62

outsourcing Customer Support Construction Contact Center 62

ShepHyken

NOVEMBER 5, 2024

Companies need to meet their customers in the channels where they prefer to interact. In addition to traditional methods of communications, like phone calls, modern consumers also communicate across various platforms like social media and text messages.

Customer Service 183

Customer Service Wait times Self service Technology 183

CSM Magazine

DECEMBER 20, 2024

One of the most crucial factors for users is the quality of customer support. Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider. Why Is Customer Support Critical for eSIM Users?

Customer Support 52

Customer Support Technical Support Technology Customer Service 52

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.

Customer Service 165

Customer Service Accountability Self service Customer Support 165

ShepHyken

MARCH 4, 2025

I had a sit-down with Michael Podolsky, the CEO of PissedConsumer.com , a sounding board for consumers to leave comments and reviews when they cant get the customer service they want or deserve. If customers are frustrated by your competitions complicated return policies, make sure you arent guilty of the same.

Feedback 206

Feedback B2B Customer Service Customer Support 206

CSM Magazine

JANUARY 2, 2025

In customer support, empathy works the same way. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates. Empathy bridges that gap, turning frustrated customers into loyal advocates. In customer support, empathy plays a similar role.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

CSM Magazine

JANUARY 2, 2025

In customer support, empathy works the same way. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates. Empathy bridges that gap, turning frustrated customers into loyal advocates. In customer support, empathy plays a similar role.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

CSM Magazine

JANUARY 3, 2025

Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. This expansion necessitates robust multilingual customer support to cater to a varied clientele effectively. 24/7 Availability: Offering round-the-clock support without the constraints of human work schedules.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

CSM Magazine

NOVEMBER 29, 2024

Offering the choice of an audio-only meeting can significantly improve accessibility, efficiency, and overall wellbeing for all participants involved. Here’s why allowing audio-only meetings is not just thoughtful, but sometimes essential. Improves Focus and Productivity Video meetings can sometimes lead to distractions.

Morale 52

Morale Coaching Personalization Sales 52

CSM Magazine

DECEMBER 17, 2024

Offering a customer service that runs all day is important for businesses: that is one of the ways that they will be able to meet the high demands of the customers. Around-the-Clock Accessibility Increases Convenience One advantage that is hard to miss with the 24/7 customer support is that it can be accessed easily.

Customer Support 52

Customer Support Customer retention Banking outsourcing 52

CSM Magazine

OCTOBER 30, 2024

Freddy AI is an autonomous service agent that can be quickly deployed to assist customer support and IT teams in resolving a significant portion of service requests independently. Customer support teams benefit from automating routine tasks, improving customer satisfaction, and reducing response times.

Banking 52

Banking Consulting Consulting Enterprise 52

Blueship Call Center

JANUARY 8, 2025

In the competitive environment of global commerce, customer support functions as a pivotal touchpoint between businesses and their customers. Many businesses worldwide are turning to Call Center Services in India to manage their customer support needs effectively.

Call Center 40

Call Center Customer Support Technical Support Education 40

ShepHyken

OCTOBER 25, 2021

Read this article and learn more about what customers expect. 4 Ways Chatbots Can Fail at Customer Experience by Phil Britt. CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. 27 Helpful Customer Support Tools and Resources by Jesse Short.

Customer Service 377

Customer Service Chatbots B2C Consulting 377

ShepHyken

DECEMBER 17, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? What are the benefits of a customer advisory board?

Chief Customer Officer 156

Chief Customer Officer Surveys Feedback CRM 156

ShepHyken

NOVEMBER 20, 2020

These are micro-goals that drive your team towards customer satisfaction, e.g. “ We will respond to email messages within 6 hours”. These are strategies like “Hire empathetic people for customer support team” that maximize customer satisfaction. Consider having on-site training workshops by customer service experts.

Customer Service 371

Customer Service Chatbots Education Feedback 371

ShepHyken

APRIL 30, 2021

Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX. He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Customer Service Trends For 2021 .

Customer Service 371

Customer Service Chatbots Analytics Upselling 371

Wowdesk Blog

JANUARY 31, 2025

Whether a startup or an enterprise, investing in a helpdesk system optimizes operations and enhances customer loyalty. In this article, well explore why businesses must adopt a helpdesk ticketing system for seamless support. Overview of Customer Support Challenges Managing customer support without a dedicated system can be chaotic.

Customer Support 52

Customer Support Multi-channel support Analytics Chatbots 52

ShepHyken

NOVEMBER 3, 2024

Most consumers like human customer service by Retail Customer Experience (Retail Customer Experience) Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and evolving customer experience.

Customer Service 174

Customer Service Entertainment Consulting Consulting 174

ShepHyken

APRIL 26, 2021

My comment: You know I love stats and facts about anything related to customer service and CX. Tricia Morris has compiled a list of nine findings that anyone that has anything to do with a contact center and customer support should be aware of.

Customer Service 351

Customer Service First call resolution Contact Center Best practices 351

ShepHyken

SEPTEMBER 1, 2021

Some of my B2B clients don’t think they have to meet Amazon’s level of service. It offers convenience, communication, delivery, customer support and more. Unconsciously, your customers already are. Amazon revolutionized the book industry and eventually the entire retail industry. . Some think it’s an unfair comparison.

B2B 371

B2B Healthcare Customer Experience Customer Support 371

ShepHyken

NOVEMBER 21, 2018

People need to know they can count on your product, not just your customer support department. Customer Service and Support: It’s a given that everyone in your organization will deliver a level of customer service that meets, if not exceeds your customers’ expectations.

Customer Support 327

Customer Support Customer Service Sales Customer Care 327

CSM Magazine

DECEMBER 23, 2024

However, for remote customer support teams, the lack of such tried-and-true workplace bonding mainstays may create a gap that is difficult to fill without becoming a bit more creative. Keeping your remote workforce engaged requires understanding how to make them feel supported. Let Your Customer Support Team Perform to the Max!

Customer Support 52

Customer Support Morale Coaching Personalization 52

ShepHyken

JANUARY 27, 2021

This is the ability to move on and put anything negative that happened in the most recent interaction with a customer behind you – especially if it was negative or contentious. He admits to that the first time he meets with the team. This isn’t easy. He also tells them that he doesn’t have to play soccer to be a good coach.

Coaching 363

Coaching Customer Support Customer Service Marketing 363

ShepHyken

AUGUST 9, 2021

My Comment: This is an interesting article about how a customer’s emotions play into the overall customer experience. Whether it is a good or a bad experience, the customer has an expectation. Can you meet it? Do you understand the difference between understanding the customer and empathizing with the customer?

Customer Service 377

Customer Service Benchmark Customer Experience Surveys 377

ShepHyken

MARCH 31, 2021

This brings your customers in for a face-to-face discussion, giving you real feedback and the chance to learn your customers’ opinions of your most current offerings. By the way, if you can’t meet in person, you can always do a virtual focus group.

Feedback 395

Feedback Surveys Sales Customer Service 395

ShepHyken

APRIL 23, 2021

What they did right: With more than 1,2000 stores worldwide and an e-commerce site with millions of monthly visitors, it made sense that Best Buy created a separate account solely for customer support. If you have a wide-reaching brand, it could help to create a separate account to hone in on those customer inquiries. .

Customer Service 333

Customer Service Advertising B2B Chatbots 333

TeleDirect

JANUARY 7, 2025

5 Signs Your Business Needs a Call Center As your business grows, so does the complexity of managing customer interactionsa sign that your business needs a call center. With rising customer expectations and increasing call volumes, you may start to notice cracks in your customer support system.

Call Center 126

Call Center Wait times Abandon Call Multichannel 126

TeleDirect

DECEMBER 25, 2024

These centers handle a variety of interactions, including: Customer inquiries Technical support Complaint resolution Appointment scheduling Order processing Whether it’s answering questions at midnight or resolving an issue on a public holiday, 24/7 call centers provide uninterrupted service to meet customer needs.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

ShepHyken

AUGUST 11, 2020

To move from a one-time transaction to a subscription, you must first step back and figure out your product or service’s goal as it pertains to customers. Build your subscription around meeting that goal or solving a problem for your customers. If the customer is not engaged or getting value, they will not renew.

Consulting 66

Consulting Consulting Customer Support Marketing 66

ShepHyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business.

Customer Service 408

Customer Service Chatbots Interactive Voice Response Customer Support 408

ShepHyken

JULY 19, 2022

Almost every company could benefit from tapping into their passionate customers and bringing them into the heart of their business by helping other customers. Megan Neale outlines how her platform, Limitless , works with companies to use a strong community to help brands meet rising customer expectations and demands.

Contact Center 323

Contact Center Customer Support Customer Service Customer Experience 323

CSM Magazine

DECEMBER 12, 2024

Powered by advanced machine learning and natural language processing (NLP), Jovee provides real-time, personalized support across multiple communication channels including online chat, phone calls, text messaging, and social media.

Contact Center 52

Contact Center Engineering Sales Personalization 52