Customer Support Multi-channel support Virtual Agent 
CSM Magazine
JUNE 12, 2020
Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. When integrated with bots and virtual agents, AI can vault support services beyond scripted responses to assist with resolving more complex customer issues in call centers or support departments.
ROI CX Solutions
DECEMBER 6, 2024
Automatic note-taking, assistance from virtual agents, speech analytics, and are all excellent examples of AI-enabled tools that not only provide needed support to agents by minimizing their tedious busy work but also empower those agents to create customer experiences that go above and beyond.
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