CSM Magazine

JULY 24, 2015

In the not-too-distant past, most customer support was conducted by telephone. Then, over the years, technology changed the way we communicate and companies added more customer support channels. As social media and website capabilities evolved, channels were expanded further.

Omni-channel support 79

Omni-channel support Multichannel Self service Virtual Agent 79

Comm100

DECEMBER 16, 2024

Heres a quick breakdown of how key AI-driven features are revolutionizing customer support processes: Feature How It Works Impact on Customer Service AI chatbots AI-powered virtual agents go beyond basic chat interfaces. Prevents SLA breaches, ensuring timely issue resolution and maintaining customer trust.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

CSM Magazine

JUNE 12, 2020

From mobile devices to the most sophisticated intelligent machines, increased automation is helping companies of all sizes to optimize the customer experience. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Customer Service 52

Customer Service Omni-channel support Virtual Agent Chatbots 52

SmartKarrot

OCTOBER 22, 2021

It is no surprise that the usage of chatbots in customer service is taking a notch up. It is no surprise that the usage of chatbots in customer service is taking a notch up. In the coming future, chatbots will be able to communicate across different channels and morph into intelligent virtual agents (IVA).

Omni-channel support 10

Omni-channel support Technology Customer Service Chatbots 10