The Changing Dynamics of Customer Support Outsourcing in 2020
OctopusTech
FEBRUARY 7, 2020
As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. Forrester predicts that brands will spend $8 billion more on customer service agents in 2020 than the previous year. Automation Backed Support. Online Preferences.
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