ShepHyken
NOVEMBER 21, 2023
The lockdown has changed our customers’ perspective on how they want to spend their time. Customers want to be more self-sufficient and spend less time interacting with customer support if they can get answers faster on their own. How do customers want to control their self-service experience?
ShepHyken
MARCH 7, 2018
He had worked with support centers and we were discussing how important the team in a customer support center is to an organization. Yet, it surprised both of us just how low paid some of these support people are. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com.
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CX Accelerator
MAY 25, 2022
Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. This may be self-service, in-person, phone, email, chat, social media or text message. You may use some or all of them.
ShepHyken
JANUARY 18, 2023
Recently I wrote my annual Forbes article featuring customer service and CX predictions and trends for 2023. 4 on the list was Personalization Gets More Personal. The best marketers have realized that personalization is a way to get closer to the customer – or at least make it appear to be so.
Creative Virtual
FEBRUARY 7, 2023
This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’. But what does it mean to make personalization more personal? engagement with the customer. This can be applied to marketing, sales, and customer support.
ShepHyken
OCTOBER 9, 2023
Top Takeaways: Conversational AI technology, powered by artificial intelligence, has revolutionized customer support by providing efficient and personalized assistance to customers. This technology can understand customers’ queries, provide relevant answers, and guide them toward a resolution.
ShepHyken
NOVEMBER 18, 2022
She shares the benefits of having dedicated customer support in B2B organizations. The purpose of such relationships is to produce goods by one business, but not for a private person, but for another business. In the case of such a need, the best option is to turn to another company that can provide customer support soft ware.
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