ShepHyken

DECEMBER 22, 2024

How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation. You also need to provide outstanding Customer support on a budget, and this can seem challenging on a small budget.

Customer Service 193

Customer Service outsourcing Customer Support Chatbots 193

TeleDirect

DECEMBER 24, 2024

Why Outsourcing Customer Support Saves Time and Money In today’s fast-paced business environment, providing exceptional customer support is no longer optionalit’s a necessity. Customers expect quick responses, personalized interactions, and seamless experiences across multiple channels.

outsourcing 62

outsourcing Customer Support Technical Support Healthcare 62

ShepHyken

DECEMBER 9, 2024

He shares an interesting concept about customer asset management, which takes advantage of the link between satisfied customers and brand loyalty, helping to build a stronger relationship with customers that protects them from competitive challenges and more. Can Your Customer Service Make a Sale?

Customer Service 185

Customer Service B2B Sales Self service 185

Outsource Consultants

FEBRUARY 25, 2025

In this post, we’ll explore how to harness the power of call centers to increase your ecommerce sales and stay ahead in the competitive digital marketplace. They enhance customer experiences, streamline operations, and boost sales. Customer service is more important than ever for brand loyalty.

Call Center 67

Call Center Sales outsourcing Technical Support 67

ShepHyken

NOVEMBER 18, 2022

She shares the benefits of having dedicated customer support in B2B organizations. In the case of such a need, the best option is to turn to another company that can provide customer support soft ware. Benefits of dedicated customer support . First and foremost are the improvements in sales.

B2B 176

B2B Customer Support Best practices Coaching 176

ShepHyken

DECEMBER 17, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies integrate their sales and support teams to enhance customer interactions? How can small businesses enhance customer support after a sale? What are the benefits of a customer advisory board?

Chief Customer Officer 156

Chief Customer Officer Surveys Feedback CRM 156

ShepHyken

JULY 22, 2020

I was on a customer support call with a software company and their rep said, “I’ll need to talk to my manager. After all, I represent not just that one sale, but potential future sales. I might also share my experiences with others, which could turn into more sales for them. They should want to make you happy.

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Sales Customer Service Personalization Customer Support 418

ShepHyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . But we found a simple solution that made everything work together and actually improved customer satisfaction. .

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Sales Marketing Customer Service Upselling 176

ShepHyken

APRIL 30, 2021

Customer Service Trends For 2021 . Modern customers want real-time interactions that are personalized and consistent. To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies. Increased Usage of Live Chat For Real-Time Support .

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Customer Service Chatbots Analytics Upselling 375

CSM Magazine

MARCH 3, 2025

Customer support. A proxy service may offer high-speed servers or premium locations, but if their customer service doesnt deliver, you may find yourself stuck when something goes wrong. This blog will guide you on how to evaluate customer support when selecting a proxy server provider. Heres a checklist.

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Customer Support Advertising Scripts Accountability 52

TeleDirect

DECEMBER 25, 2024

A 24/7 call center ensures: Seamless support for customers worldwide. Enhanced Brand Loyalty Consistently excellent customer support fosters trust and loyalty. When customers know they can rely on your business anytime, they are more likely to remain loyal and recommend your brand to others. The result?

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

ShepHyken

MARCH 12, 2021

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. They may end up losing a lot of customers, and thereby, revenue opportunities.

B2B 385

B2B Journey mapping B2C Telecommunications 385

ShepHyken

SEPTEMBER 8, 2021

An employee can be good at the technical side of the job – and care about the company – but be terrible when it comes to dealing with the customer. I’ve encountered front-line employees in customer support and sales positions who should never have been put on the front line. A couple of suggestions here.

Personalization 421

Personalization Customer Support Sales Customer Service 421

ShepHyken

NOVEMBER 20, 2020

Only by delivering amazing customer service. By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. Decide What “Amazing Customer Service” Means. Strategies.

Customer Service 375

Customer Service Chatbots Education Feedback 375

ShepHyken

JANUARY 16, 2024

They should be looking for the experiences their customers receive during peak hours or in the middle of the night, what a sales call is like compared to a customer service call, and more. Finally, leaders should spend time on the front line, either shadowing (listening in) on customer support calls or taking the calls themselves.

Customer Service 374

Customer Service Customer centricity Surveys Customer Support 374

ShepHyken

NOVEMBER 21, 2018

People need to know they can count on your product, not just your customer support department. Customer Service and Support: It’s a given that everyone in your organization will deliver a level of customer service that meets, if not exceeds your customers’ expectations.

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Customer Support Customer Service Sales Customer Care 327

IdeasUnlimited

MARCH 6, 2024

From transforming small businesses into thriving enterprises to scaling enterprises into globally recognized brands, IdeasUnlimited has been the backbone of customer support services for many. The company’s focus on customer satisfaction and brand representation makes it an ideal partner for businesses aiming to reach new heights.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

ShepHyken

AUGUST 29, 2023

I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time. And guess what happens when they practice helpful behavior versus typical sales behavior? They make the sale. In these examples, the salespeople cared as much – maybe more – about me than the sale.

Sales 316

Sales Customer Service Customer Support Customer Experience 316

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder.

Customer Support 271

Customer Support B2B Sales Marketing 271

ShepHyken

FEBRUARY 10, 2021

Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. Most people think service happens after the sale. The reality is that every interaction leading up to and after the sale is part of service and experience. From that point, the show has started.

B2C 333

B2C Entertainment B2B Sales 333

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

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Sales Coaching Marketing Scripts 100

TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships.

Customer Support 105

Customer Support Upselling Analytics Customer centricity 105

ShepHyken

MARCH 31, 2021

If you’re not working directly with customers, one of the best ways to learn what’s really happening on the front line is to spend a shift with a customer support agent or go out for some sales calls. This is one of my favorites.

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Feedback Surveys Sales Customer Service 397

TeleDirect

JANUARY 7, 2025

5 Signs Your Business Needs a Call Center As your business grows, so does the complexity of managing customer interactionsa sign that your business needs a call center. With rising customer expectations and increasing call volumes, you may start to notice cracks in your customer support system.

Call Center 126

Call Center Wait times Abandon Call Multichannel 126

ShepHyken

APRIL 26, 2021

Tricia Morris has compiled a list of nine findings that anyone that has anything to do with a contact center and customer support should be aware of. Shifting the Customer Experience from a Cost Center to a Profit Center by Brian Solis.

Customer Service 354

Customer Service First call resolution Contact Center Best practices 354

ShepHyken

JUNE 21, 2019

Across simple sales and customer support journeys, where conversations are process driven, chatbots can be used effectively. From checking an order status to password resets to guidance on returns, anything that’s structured in terms of the support journey is a really good opportunity for chatbots.

Chatbots 308

Chatbots Customer Experience Scripts outsourcing 308

Contact Center Pipeline

OCTOBER 20, 2021

There are more ways than ever for customers to interact with a company—from chatbots to text, email and even social media. But despite the rise of new digital communication channels, voice still reigns as king when it comes to sales and customer support.

Chatbots 262

Chatbots Sales Customer Support Technology 262

ShepHyken

MAY 3, 2022

Customer Service and Issue Centricity. Empowering Customer Support Agents with Data. Shep Hyken interviews Devin Poole, Senior Director of CX Strategy at Dixa , the groundbreaking conversational customer service platform. They discuss connecting with customers using intelligence, empathy, and the right information.

Upselling 305

Upselling Self service Best practices Customer Support 305

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Customer Support Channels to Develop in 2021.

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Chief Customer Officer Call Center Consulting Consulting 294

JustCall

NOVEMBER 12, 2024

We’ve dreamt about this for weeks and spent sleepless nights building it: a smarter way to handle inbound sales calls around the clock. Today, it’s here — AI Voice Agent is ready to assist your sales team 24/7. This isn’t just our vision — it’s been shaped by the invaluable feedback of our early beta customers.

Sales 52

Sales Inbound sales Scripts Interactive Voice Response 52

TeleDirect

JANUARY 7, 2025

Customer Expectations for Always-On Availability In todays digital age, customers expect instant responses. A delayed response can lead to frustration, lost sales, and even a tarnished brand reputation. E-Commerce Provide real-time support for order tracking, returns, and product inquiries.

Call Center 125

Call Center Abandon rate Average Handle Time Healthcare 125

Totango

MAY 7, 2024

Both CS and Sales leaders agree: Retention is the #1 priority. Achieving higher retention requires close alignment between CS and Sales teams, yet 87% of CS and Sales leaders told us there’s significant room for improvement in their collaboration. But there’s a problem. Use your words Talk to each other!

Sales 103

Sales Upselling Metrics Accountability 103

ShepHyken

OCTOBER 24, 2016

Each week I read a number of customer service articles from various online resources. Increasing Sales With Personalized Marketing by Tyler Walton. My Comment: If customer service is the new marketing, and personalization is the hottest strategy, then this article is a must-read. Here are my top five picks from last week.

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Government Customer Service Customer Care Personalization 301

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. The point is that it’s quick, painless, and takes very little effort.

Sales 334

Sales Customer Service Customer Support 334

ShepHyken

APRIL 23, 2021

What they did right: With more than 1,2000 stores worldwide and an e-commerce site with millions of monthly visitors, it made sense that Best Buy created a separate account solely for customer support. If you have a wide-reaching brand, it could help to create a separate account to hone in on those customer inquiries. .

Customer Service 336

Customer Service Advertising B2B Chatbots 336

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots.

Customer Service 280

Customer Service Automotive Airlines Chatbots 280

ShepHyken

MARCH 5, 2021

As you might be aware, BFCM days indicate to eCommerce business owners how the next year will be in sales. billion in sales between Black Friday and Cyber Monday globally, up 76% from last year. To increase your store’s sales, the customer experience of the store must be top-notch. What’s customer experience?

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Customer Experience SaaS Sales Marketing 245