TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

Call flow 141

Call flow Sales Technical Support APIs 141

ShepHyken

OCTOBER 1, 2022

He shares how to get your customer service, sales, and marketing teams in sync. One of the most overlooked struggles for any business’s customer experience is getting every team on the same page. . But we found a simple solution that made everything work together and actually improved customer satisfaction. .

Sales 182

Sales Marketing Customer Service Upselling 182

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. While it’s still pretty rare, companies are moving towards video customer service.”

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. Obviously, that’s a rhetorical question.) .

Sales 344

Sales Customer Service Customer Support 344

ProProfs Blog

DECEMBER 6, 2019

Customer service and customer support may seem like semantics; even Google does not make a difference in them. Each of these terms is customer-facing disciplines, but they cannot be used in place of the other. So, what can you do to get these Customer Satisfaction Score (CSAT) up?

Customer Support 146

Customer Support Customer Service Customer centricity Chatbots 146

TechSee

MARCH 11, 2025

These terms are often used interchangeably to describe solutions that deliver real-time next-best-action suggestions to agents based on both user and historical context, and automate tasks on behalf of agents so they can focus more on customer relationships and quality, rapid service.

Customer Service 109

Customer Service Education Self service CRM 109

TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. ” and “Do you want fries with that?”

Sales 124

Sales Technology Customer Service Chatbots 124

ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Customer Service Script Templates to Use in the Queue. Communicating Sales and Promotions.

Scripts 133

Scripts Sales Customer Service Accountability 133

ShepHyken

AUGUST 25, 2024

A recent high-profile case – as reported in CX Today – saw McDonalds discontinuing its AI drive-thru ordering experiment after viral TikTok videos highlighted its failures. My Comment: A self-service (digital) customer service solution shouldn’t take away from a customer’s good experience with a company or brand.

Customer Service 227

Customer Service Customer centricity Chatbots Self service 227

VirtualPBX

JUNE 22, 2021

This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19. Your browser does not support the video tag. “I

Transportation 100

Transportation Customer Support Personalization Sales 100

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company. Update the information in your videos regularly.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

ProProfs Blog

DECEMBER 26, 2019

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. Every support team has to deal with two distinct types of customers B2B and B2C.

B2C 113

B2C B2B Customer Support Social media contact 113

TeamSupport

MARCH 23, 2021

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty. Know your customers.

B2B 105

B2B Customer Support Self service Big data 105

TeamSupport

NOVEMBER 4, 2020

And it's how we began our story of two B2B customer support departments. His customer support team is starting to doubt their ability to support those that need it. “I Sales is blaming customer support for losing the customers they worked so hard to bring in.

B2B 98

B2B Customer Support Finance Sales 98

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

TeamSupport

OCTOBER 21, 2020

Technological advancements have created new ways to optimize customer service and increase sales. With this feature, customers can ask seek support without the frustration of long wait times. This way the company’s support team has enough time to focus on major tasks. Write with a Smile.

Customer Support 98

Customer Support B2B Wait times Chatbots 98

ShepHyken

MAY 7, 2021

This way chatbots can address simple queries and your support agents can come to the rescue for complex questions making you available 24×7 to solve any issue that makes buyers leave you midway. . Takeaway: Integrate chatbots with live chat features to dri ve faster checkouts and increased sales. .

Personalization 242

Personalization Customer Experience Chatbots Metrics 242

ShepHyken

MAY 11, 2018

Business are recognizing the importance of creating a balance between the two sales funnels. The consumer is the most benefited in this scenario since it will result in more competitiveness and the focus for survival will be on customer-service , CX, and convenience.

Customer Service 271

Customer Service B2B Customer centricity SaaS 271

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

MAY 9, 2024

In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support.

Engineering 130

Engineering Customer Support APIs Government 130

TechSee

NOVEMBER 17, 2022

Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support is mission-critical. However, providing customer support for issues that occur on smartphones is very challenging. Not yet a TechSee customer?

Customer Support 109

Customer Support Accountability Consulting Consulting 109

CSM Magazine

DECEMBER 3, 2024

Whether you’re managing tickets, tracking metrics, or offering omnichannel support, these Zendesk apps are game-changers. If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. With its detailed analytics, you’ll always know where to improve.

Customer Experience 52

Customer Experience Technical Support Coaching Sales 52

ShepHyken

JUNE 13, 2016

Marketers rejoiced because they now have additional characters with which to include photos, videos, and polls. My Comment: Twitter has become an important customer service channel. And, more than just another channel, Twitter has created applications specific for customer service and business. Is it more important than sales?

Customer Service 208

Customer Service Upselling B2C Customer retention 208

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

Help Scout

MAY 18, 2021

Perhaps you’re offering tiered support, and chat will be part of a higher-tier plan. Or maybe you’re wanting to use it for both support and sales. Help Scout Best live chat tool for complete customer service. Podium Best live chat tool for video chat capabilities. What do I already have?

Customer Support 116

Customer Support Chatbots Self service Analytics 116

Comm100

MAY 16, 2021

Customer experience has emerged as the difference between a sale and a lost customer. In fact, research from PwC shows that 32% of customers will walk away from a brand they love after a single bad experience. On top of this, 86% of buyers will pay more for great customer experience. Customers want instant answers.

Customer Support 94

Customer Support Interactive Voice Response Chatbots Wait times 94

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. Computer vision is relevant across the entire customer journey, including sales and commerce, marketing and customer service.

CRM 164

CRM Personalization Self service Sales 164

AWS Machine Learning

MARCH 19, 2025

AWS customers and partners innovate using Amazon Q Business in Europe Organizations across the EU are using Amazon Q Business for a wide variety of use cases, including answering questions about company data, summarizing documents, and providing business insights. Read about other Amazon Q Business customers success stories here.

Government 106

Government Enterprise Wait times Engineering 106

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. Take a thorough read and find out what it takes to keep your customers satisfied, happy and loyal! 10 Awesome Customer Support Tips & Examples. Visualize the Needs of Your Customers.

Customer Support 98

Customer Support Education Self service Surveys 98

CSM Magazine

JANUARY 28, 2025

Onboarding Training Welcome new customers with informative guides, video tutorials , and walk-throughs to help them get started smoothly. Reduces Customer Support Costs Customer education equips people to solve their problems without requiring assistance.

Education 52

Education Upselling SaaS Self service 52

CSM Magazine

JANUARY 20, 2025

WhatsApp is no longer just a messaging platform for connecting with friendsits now a business tool that offers enterprises numerous opportunities to interact with customers in real-time. Customers find WhatsApp convenient because they can engage with businesses the same way they talk to friends or family.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

ShepHyken

MAY 7, 2021

This way chatbots can address simple queries and your support agents can come to the rescue for complex questions making you available 24×7 to solve any issue that makes buyers leave you midway. . Takeaway: Integrate chatbots with live chat features to dri ve faster checkouts and increased sales. .

Personalization 182

Personalization Customer Experience Chatbots Metrics 182

TechSee

FEBRUARY 5, 2019

Seeing is believing and millions of customers of leading global brands already understand the value of interactive visual customer support. Collaborative video calls between CS personnel and end users enable faster resolution, significant truck roll reduction and improved NPS across the board.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. A superagent will be a fast consumer of data and information, making them contextually aware of customer situations — and never needing to rely on a prepackaged script.

Contact Center 296

Contact Center Self service Banking Airlines 296

CSM Magazine

NOVEMBER 29, 2024

As convenient as they are, video calls aren’t always the best or preferred option for everyone. Some may feel self-conscious about their appearance, while others might be in an environment where turning on their video is not practical—for example, in shared spaces or during a busy commute.

Morale 52

Morale Coaching Personalization Sales 52

ShepHyken

DECEMBER 21, 2018

Offering a wide variety of options enables customers to choose what’s most convenient for them. Execute customer support channels according to the customer’s choice in order to offer the best assistance possible. Customers need images, videos and graphics to understand the resolution to their problems.

Best practices 258

Best practices CRM Customer Service Metrics 258

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75