Fonolo

MARCH 12, 2020

Even if you provide 24/7 live support, there are many situations where a customer can’t get in contact or doesn’t have the time to wait for an agent to become available. Self-service lets users resolve problems without waiting for your response and lightens the load on your customer support team.

Self service 118

Self service Best practices Customer Support Chatbots 118

Fonolo

JUNE 13, 2022

The number of digital products and services we use day-to-day has increased rapidly, with digital elements playing a part in almost every customer interaction. To maintain service levels and meet customer demands, customer service delivery must be designed with the digital experience at its core.

Contact Center 81

Contact Center Chatbots Customer Service Service level 81

Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. One approach is to just plug everything into your WFM software and let it provide you with the number of schedules requested to try to meet the service levels consistently.

Best practices 182

Best practices Call Center Analytics Metrics 182

Fonolo

AUGUST 22, 2018

For more easy customer service hacks, download our free white paper: 10 Trends That Will Disrupt Customer Service in 2018. White Paper: 10 Trends That Will Disrupt Customer Service in 2018. What’s Inside: Advances in Live Chat.

Contact Center 187

Contact Center Sales Service level Customer Service 187

COPC

MARCH 11, 2022

Managing/leveraging outsourced service providers. Attracting & retaining top talent to meet service levels. This time, traditional retention and recruiting strategies don’t seem to have the same success level for some organizations. Key drivers affecting labor markets. Why is this? flexible work schedule.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

Fonolo

MAY 7, 2015

Not only must they manage an often diverse and large group of customer support agents, but they must also manage the day-to-day running of the contact center itself; and the constant improvement of all those processes. This white paper explores key areas that are sure to shake up the industry. Embrace them.

Call Center 126

Call Center Management Contact Center Coaching 126

Fonolo

JULY 11, 2018

White Paper: 10 Trends That Will Disrupt Customer Service in 2018. In this report, we outline the predicted trends for improving service levels for the coming year, and how to deliver timely and thoughtful customer support. Otherwise, they’ll keep picking up the phone. Social Media Monitoring.

Personalization 59

Personalization Customer Service Service level Marketing 59