Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Strategies in Optimizing Call Center Customer Support for Increased Revenue.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Amity

JUNE 11, 2018

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

The Petrova Experience

NOVEMBER 19, 2024

And, most significantly, when a customer reaches out to Macy’s – the brand they know, trust, and assume they have been interacting with directly – customer support does not know how to help. In some cases, customer support cannot access any information about the order at all.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

Amity

DECEMBER 22, 2014

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Initially, startup sales and customer support organizations usually spend a great deal of time to achieve this balance to make a customer happy.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

Amity

JULY 22, 2016

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73