aircall

FEBRUARY 2, 2018

It’s a multipurpose tool for making sure things get done right the first time. Zapier’s workflows act as a global translation tool for platforms that speak similar, but still quite different languages. GoToAssist lets your technical support representatives — literally — take control of the client’s computer.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

TeamSupport

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. It is not sufficient to only satisfy customers, Support must help deliver positive customer experiences that help sustain existing relationships. Key Imperatives for Support.

B2B 86

B2B Customer Support Technical Support Coaching 86

TeamSupport

JANUARY 20, 2021

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Overall support demand grew by 10.6%

Customer Support 81

Customer Support B2B Technical Support Accountability 81

ShepHyken

JANUARY 20, 2017

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken.

Customer Support 219

Customer Support Technical Support Contact Center Customer Experience 219

OctopusTech

FEBRUARY 17, 2021

Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail reliable and quality solutions to a wide range of problems through this customer support portal, which is the most accessible way to get quick responses.

Customer Support 62

Customer Support Technical Support Accountability Management 62

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? SaaS Customer Success Tool.

SaaS 71

SaaS CRM Advertising Analytics 71

TeamSupport

JULY 22, 2020

Now that we’ve reviewed four elements of B2B customer support excellence and the strategic business impact of each in Part 1 of this blog series—profit contribution, brand reputation, efficiency, effectiveness—let’s take a look at goals and action items that will get you there.

Customer Support 52

Customer Support B2B Technical Support Education 52

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. TeamSupport’s Knowledge Base and ticket deflection feature helps enable customers to solve their own issues and shortens time to resolution. “By Our customers know the TeamSupport tool.

B2B 64

B2B Customer Support Technical Support Coaching 64

Cincom

MAY 3, 2024

It does this by pulling data from various backend systems and automatically populating pre-built templates to quickly generate documents customized for each recipient. This creates a customized document that can instantly be sent to the recipient. This further customizes documents at scale without added effort.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Nicereply

FEBRUARY 22, 2023

Robust career pathing in customer support is critical. In our conversation, Erin Willis , Program Manager of Vendor Management at ClassPass , shares their support story. Let’s explore how others can use their experience to shape programs that professionally develop support agents.

Customer Support 52

Customer Support Technical Support SaaS Coaching 52

JustCall

MARCH 9, 2023

Whether it’s comparing customer care vs. customer support or customer support vs. customer experience, all these terms are used interchangeably (and wrongly so). What is the Difference Between Customer Service and Customer Support? ” The short answer?

Customer Support 40

Customer Support Customer Service Average Handle Time Metrics 40

CSM Magazine

SEPTEMBER 26, 2024

Traditional methods like phone calls and emails still play a role in today’s business communication, but they can lack the personal touch customers often desire. Video chat services have emerged as a powerful tool for enhancing customer service, allowing businesses to interact with customers face-to-face in real-time.

Customer Service 52

Customer Service Technical Support Best practices Surveys 52

CSM Magazine

OCTOBER 15, 2024

Understanding the Apple Service Center An Apple Service Center is an authorized facility where trained professionals provide repairs, technical support, and maintenance for all Apple products. Technical Support: If you’re experiencing software issues or need help with system updates, the service center’s experts can assist.

Technical Support 52

Technical Support Wait times Customer Support Personalization 52

CSM Magazine

DECEMBER 18, 2021

With more companies opting for remote customer service positions, there are also plenty of opportunities to work from the comfort of your home. If you are looking for work in customer service and would like to know how best to start your journey, below are some useful customer service job hunt tips and tools.

Customer Service 52

Customer Service Education Technical Support Call Center 52

CrazyCall

OCTOBER 18, 2019

Good customer service costs less than bad customer service. Businesses lose $2378 each second due to poor customer service. Invest in good customer service tools and save on the loss of customers. The problem is, that nowadays, customers are demanding like never before. Customer Feedback.

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63

TechSee

OCTOBER 28, 2024

Voice AI is rapidly becoming a powerful tool for scaling up and automating customer service, sales, and overall customer experience (CX). For example, imagine a customer support scenario where voice technology is taking a customer’s inquiry.

Technical Support 109

Technical Support Sales Technology Personalization 109

OctopusTech

JULY 15, 2024

Add-ons app store with thousands of applications to further extend functionality like email marketing, accounting, customer support and more. This will keep you away from custom ecommerce web development. Scalable cloud-based infrastructure that can support significant traffic volumes out of the box. No hosting to manage.

B2B 62

B2B Technical Support Enterprise Accountability 62

Momentum Telecom

OCTOBER 1, 2024

A modern communication strategy offers numerous benefits, including: Improved Collaboration and Teamwork : Leveraging tools like Microsoft Teams enables seamless communication and collaboration across teams and locations, breaking down silos and fostering a more connected workforce.

Technical Support 52

Technical Support Service level industry standards Management 52

TechSee

APRIL 28, 2023

Medical devices, like insulin pumps, have revolutionized healthcare in recent years, providing physicians and patients with advanced tools to diagnose, treat, and manage a wide range of medical conditions. The whole process got me thinking “How could this experience have been less painful?” ” literally, and figuratively.

Healthcare 109

Healthcare Technical Support Technology Customer Experience 109

Help Scout

NOVEMBER 4, 2018

You’ll learn directly from experienced Support Operations Managers and the people who hire them. Support Operations is sometimes called Customer Operations or Technical Support Operations. What is Support Operations? Onboarding and training new support team members. Alternative titles: ?

Customer Support 40

Customer Support Technical Support Service level Customer Service 40

SharpenCX

AUGUST 25, 2021

They’re cloud-native platforms that come with technical support and guidance from your vendor. CCaaS stands for Contact Center as a Service. It’s a term used to describe modern contact center platforms that are more than just a piece of technology.

Customer Service 128

Customer Service Technical Support Contact Center Coaching 128

Vonage

MARCH 11, 2016

I recently had a customer service experience over the phone that proved why the phone is still king. Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. I dialed Verizon Wireless’s customer service line. Pressed the number for technical support.

Customer Support 63

Customer Support Wireless Technical Support Average Handle Time 63

JivoChat

AUGUST 27, 2023

It encompasses the various components and systems that work together to support the online shopping experience—from the frontend customer-facing interface to the backend operations. It provides the tools and features to efficiently manage products, inventory, orders, and customer data.

CRM 75

CRM Technical Support Analytics Customer Support 75

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Navsher Puar , Support Team Lead.

Customer Support 56

Customer Support Self service Consulting Consulting 56

Global Response

DECEMBER 21, 2023

Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. If your experience with them is good, what about your customers? 9) Consider the ease-of-use of their tools.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Help Scout

SEPTEMBER 2, 2021

Developing new strategies and building internal processes that help make your support team's work easier. Creating documentation and materials to help educate both your customers and fellow team members on technical aspects of the product. Working closely with product and engineering teams to prioritize customer solutions.

Technical Support 103

Technical Support Engineering APIs Education 103

CSM Magazine

JANUARY 3, 2024

Interaction with clients and custom support also play a significant role. Standard methods of communication with support are telephone number and email. There are also innovative chatbots that help quickly solve players’ problems, provide relevant information, and increase overall customer satisfaction.

Chatbots 52

Chatbots Technical Support Customer Support Technology 52

TechSee

JUNE 9, 2022

Terilogy and KDDI Evolva Launch Partner Collaboration for “TechSee” Visual Support Tool KDDI Evolva’s formal release of “Video Support Service,” a contact center that resolves issues using video and voice. Supporting Web browser using WebRTC (*2) (no application installation required).

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

ViiBE Blog

JUNE 15, 2023

Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. In this article, we will discuss their features and benefits, so you could make an informed decision about which tool to choose based on your company’s specific needs.

Technical Support 52

Technical Support Education Technology Customer Support 52

TechSee

NOVEMBER 16, 2020

In the decades since, with the ever-more-rapid pace of life, there is an increasing demand for companies that really know how to provide successful remote support and can provide faster response to customer support issues. How to Provide Remote Support Successfully. Looking Ahead with these Remote Support Best Practices.

Self service 109

Self service Best practices Contact Center Technical Support 109

Global Response

DECEMBER 13, 2022

As the data from customer expectations suggests, there are a number of soft and hard skills for call center agents that you should consider: things like communication, empathy, active listening, patience, technical skills in tools you use, channel experience, experience with your industry, providing technical support, problem-solving and more.

Call Center 62

Call Center Technical Support Contact Center Wait times 62

ViiBE Blog

JUNE 15, 2023

Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. In this article, we will discuss their features and benefits, so you could make an informed decision about which tool to choose based on your company’s specific needs.

Technical Support 52

Technical Support CRM Education Technology 52

OctopusTech

MARCH 11, 2022

The main function here is to provide exceptional services to customers. The inbound customer support team will operate for a complete 24*7 and 365 days and solve all the queries of customers and offer them a great shopping experience. Operators check all the details of the problems and try to solve them.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. It comes with a host of benefits: Access to support from anywhere, at any time Remote workers love the ability to work whenever, wherever.

outsourcing 62

outsourcing Technical Support Best practices Education 62

ProProfs Blog

APRIL 27, 2020

Being in sync with offering quick solutions to customer issues through a search by category or by specific need enhances the overall client experience greatly. Plus, customers, too feel empowered since they are able to resolve their issues quickly through self-service tools. #5: 5: Foster a Sense of Community Support.

Customer Service 152

Customer Service Technical Support Self service Customer centricity 152

Vcaretec

JUNE 3, 2022

(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand. Our friendly call reps will handle your customers courteously as they resolve any underlying issues. We also have the right tools to perform the job.

outsourcing 52

outsourcing Contact Center Technical Support Call Center 52