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Step up Customer Assistance with Live Video Support

TechSee

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

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Japanese Telecommunications Giants KDDI Evolva & Terilogy Partner with TechSee to Launch “Video Support Service”

TechSee

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

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A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s

TechSee

When customers need help, they most often turn to the company’s 800 number for support. According to research , more than 50% of customers across all age groups typically use the phone to reach customer service, making it the most used channel for customer support. Customer: Yes! Customer: Thank you.

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Proven Customer Support Tools for Startups With Plans to Scale

aircall

Loom — Quick and Easy Video Tutorials. Create a short — 10 min or less — video, give it a title, and send the shareable link. Videos are all recorded (and watched) in browser. The only downside is the free plan only lets you keep videos for a set number of days, but depending on usage, a paid plan might work well for your team.

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Overcoming the Challenges of Medical Device Support

TechSee

Unique medical device support challenges. Medical equipment servicing and technical support is not the same as supporting telecom equipment or POS hardware. Visual assistance is an increasingly popular technology that enables medical device manufacturers to provide remote support to healthcare providers and patients.

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Which eSIM Provider Has the Best Customer Support?

CSM Magazine

One of the most crucial factors for users is the quality of customer support. Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider. Why Is Customer Support Critical for eSIM Users?

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Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. Recently I was asked to contribute to an expert round-up on the top customer support trends to look for in 2018. Click to tweet this image. Click to tweet this image.