OctopusTech

APRIL 28, 2025

Customer support is one of the areas that is changing quickly with the advancements in artificial intelligence. As AI-powered technologies become more popular, newer ways of handling customers are emerging. Traditionally, customer support comprises only phone-based help.

Customer Support 62

Customer Support Chatbots Wait times Self service 62

ShepHyken

DECEMBER 22, 2024

How to Improve Customer Support on a Budget by Tycoonstory (Tycoonstory) Whether youre a startup starting to gain traction, or an established business, you need to run a lean operation. You also need to provide outstanding Customer support on a budget, and this can seem challenging on a small budget.

Customer Service 203

Customer Service outsourcing Customer Support Chatbots 203

ShepHyken

OCTOBER 9, 2023

Top Takeaways: Conversational AI technology, powered by artificial intelligence, has revolutionized customer support by providing efficient and personalized assistance to customers. This technology can understand customers’ queries, provide relevant answers, and guide them toward a resolution.

Customer Support 245

Customer Support Enterprise Contact Center Technology 245

ShepHyken

MARCH 17, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses enhance their customer service experience using AI technology? How do unifying communication channels improve the efficiency of customer support?

Customer Service 212

Customer Service Customer Support Technology Marketing 212

ShepHyken

FEBRUARY 10, 2025

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can AI simplify the process of delivering a seamless customer experience? How can AI enhance customer service while balancing technology and human interaction? What is the impact of AI on customer service jobs?

Customer Experience 234

Customer Experience Customer Support Customer Service Technology 234

TeleDirect

DECEMBER 24, 2024

Why Outsourcing Customer Support Saves Time and Money In today’s fast-paced business environment, providing exceptional customer support is no longer optionalit’s a necessity. Customers expect quick responses, personalized interactions, and seamless experiences across multiple channels.

outsourcing 62

outsourcing Customer Support Healthcare Technical Support 62

ShepHyken

FEBRUARY 18, 2025

Pay attention to what customers are not telling you. Sometimes, customers accept inconveniences but don’t voice them. Mystery shop your own company and call your customer support line to learn what your customers experience when they do business with you. If you want to lead, you have to love people.

Customer Service 234

Customer Service Construction Metrics Feedback 234

ShepHyken

JANUARY 28, 2025

However, todays customers want a personalized experience. Technology Can Replace Human Interaction : Companies have tried, and it doesnt work. Even Amazon has live customer support. Customer Service Is What Happens When Customer Experience Fails : Customer service is not a department.

Customer Service 245

Customer Service Customer Support Feedback Technology 245

TeleDirect

MARCH 13, 2025

A Comprehensive Guide to Customer Support Solutions What Are Call Center Services? A Comprehensive Guide to Customer Support Solutions provides an in-depth look at how call centers function, the services they offer, and how businesses can benefit from outsourcing these services. What Are Call Center Services?

Call Center 79

Call Center Customer Support outsourcing Technical Support 79

ShepHyken

DECEMBER 31, 2024

We want our clients to have an amazing experience with us, and we want to help our clients create amazing experiences for their customers and employees. I often experience this when I call customer support and the recording tells me my call is very important. What is the biggest CX crime you have witnessed?

Customer Experience 245

Customer Experience Coaching Metrics Customer Support 245

ShepHyken

FEBRUARY 16, 2025

While the article gets into some technical (and technology) aspects of the program, one part of the article stands out, and thats the focus on personalization. How To Use a Customer Engagement Model That Builds Loyalty by Shopify (Shopify) Brand affinity doesnt form overnight. AI and technology are fueling CX.

Customer Service 212

Customer Service Journey mapping Customer Support Customer Experience 212

Callminer

JULY 8, 2024

Technology allows for businesses to offer numerous contact methods to customers. Omnichannel customer support creates a bridge between each support channel to provide a cohesive customer experience.

Customer Support 182

Customer Support Technology Customer Experience 182

ShepHyken

NOVEMBER 5, 2024

If you ask a someone if they are happy with their previous customer experiences, the answer will likely be no. Technology should empower humans, not replace them. Plus, Anurag and Shep discuss why it is important to always let customers know when they are talking to AI.

Customer Service 193

Customer Service Wait times Self service Technology 193

ShepHyken

MARCH 10, 2025

How can customer feedback effectively enhance products and services? What role does AI play in analyzing customer churn and retention? Top Takeaways To meet customer needs, businesses must continuously adapt to new expectations and technologies. What worked a couple of years ago may no longer be enough.

Chatbots 203

Chatbots Customer centricity Metrics Feedback 203

ShepHyken

DECEMBER 23, 2024

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: Why is including sales important in the overall plan for customer experience? How can sales and customer service teams work together to make customers happier? Why is digital technology key for a smooth customer experience?

Customer Experience 220

Customer Experience B2C B2B Benchmark 220

ShepHyken

OCTOBER 27, 2024

My CX research finds that while most customers (70%) prefer the phone as a primary channel for customer support, 30% prefer the digital experience, which can include chatbots. The problem is that some companies have invested in newer technology that creates a great experience while others have not.

Customer Service 212

Customer Service B2B Chatbots Education 212

CSM Magazine

DECEMBER 20, 2024

The popularity of eSIM technology has grown rapidly, offering users convenience, flexibility, and seamless connectivity without the need for a physical SIM card. One of the most crucial factors for users is the quality of customer support. Why Is Customer Support Critical for eSIM Users?

Customer Support 52

Customer Support Technical Support Technology Customer Service 52

ShepHyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? What are the challenges in finding the right balance between technology and human support in customer experiences?

Brand ambassadors 398

Brand ambassadors Contact Center Healthcare Self service 398

CCNG

FEBRUARY 21, 2024

In this blog, we will explore how GenAI can revolution service and support for your organization. AI Boosts Employee Productivity: The key innovation for AI Customer Support has been the proliferation of large language models (LLMs). This technology is more than a complex web of pre-written prompts.

Technology 195

Technology Customer Service Virtual Agent Self service 195

CSM Magazine

NOVEMBER 26, 2024

Meesho, the rapidly growing social eCommerce platform has introduced an AI-powered voicebot to enhance user experience and provide round-the-clock customer support. Key highlights from the launch include: 24/7 Availability: The voicebot allows customers to receive support at any time, addressing queries and issues without delays.

Customer Support 52

Customer Support Technology Customer Service Management 52

ROI CX Solutions

APRIL 29, 2025

AI isn’t just a futuristic buzzword; its a powerful tool thats already reshaping customer support operations across industries. From chatbots that instantly handle inquiries to advanced analytics that forecast customer needs, AI is unlocking new levels of efficiency, personalization, and satisfaction.

Customer Support 52

Customer Support Interactive Voice Response Chatbots Coaching 52

BlueOcean

OCTOBER 30, 2024

As your business grows and scales to meet the increasing weight of customer demands, decisions must be made – especially when it comes to your customer support operation. When the “customer support formula” to scale doesn’t feel right anymore, it may be time to make a change. And change is difficult.

outsourcing 62

outsourcing Customer Support Construction Contact Center 62

CSM Magazine

JANUARY 3, 2025

Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. This expansion necessitates robust multilingual customer support to cater to a varied clientele effectively. 24/7 Availability: Offering round-the-clock support without the constraints of human work schedules.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

ShepHyken

NOVEMBER 25, 2024

Obviously, AI and technology are the “topic du jour.” by Joao Pereira (European Customer Experience Organization) The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. to get the report.

Customer Service 182

Customer Service Contact Center Customer Experience Call Center 182

Wowdesk Blog

FEBRUARY 4, 2025

Research shows that 86% of buyers are willing to pay more for a great customer experience, and companies that prioritize customer support software see up to 60% higher profits. With the rapid digital transformation, businesses must adopt the best customer support software to enhance efficiency and satisfaction.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

CSM Magazine

JANUARY 15, 2025

While no one can truly comprehend the extent of the impact it will have, there is no doubt that AI and chatbots for customer support are being embraced by more and more companies. It can be a huge help, improve customer satisfaction and engagement, and enable you to work through questions faster and more efficiently.

Chatbots 52

Chatbots Customer Support Technical Support Banking 52

CSM Magazine

MARCH 19, 2025

The world is becoming more and more globalized such that businesses are now interacting with customers from all corners of the globe more prominently. Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way. The Growing Need for AI in Customer Support 1.

Customer Support 59

Customer Support SaaS Engineering Chatbots 59

Blueship Call Center

FEBRUARY 10, 2025

India, with its vast pool of skilled professionals and cost-effective solutions, has emerged as a global leader in providing top-tier 24/7 customer support. This blog post will explore ten industries that significantly benefit from leveraging 24/7 customer support in India , highlighting only the positive aspects.

Customer Support 45

Customer Support Healthcare Banking Customer Care 45

ShepHyken

MAY 26, 2020

Machine Learning in the Customer Experience. How to Utilize Technology to Create a Better Customer Experience. They discuss strategies for improving both the employee experience and the customer experience using machine learning technology. Quotes: “Machine learning is not an option in customer service anymore.

Contact Center 310

Contact Center Technology Customer Support Customer Experience 310

CSM Magazine

JANUARY 2, 2025

In customer support, empathy works the same way. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates. Empathy bridges that gap, turning frustrated customers into loyal advocates. In customer support, empathy plays a similar role.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

ShepHyken

NOVEMBER 3, 2024

In this article, the focus on creating a better EX is by using technology. So, the next time you’re thinking about technology that you’ll use to make the customer experience better, think about how you might do the same for your employees. Keep in mind that as AI and digital support improve, the numbers will change.

Customer Service 182

Customer Service Entertainment Consulting Consulting 182

CSM Magazine

JANUARY 2, 2025

In customer support, empathy works the same way. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates. Empathy bridges that gap, turning frustrated customers into loyal advocates. In customer support, empathy plays a similar role.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

Blueship Call Center

JANUARY 8, 2025

In the competitive environment of global commerce, customer support functions as a pivotal touchpoint between businesses and their customers. Many businesses worldwide are turning to Call Center Services in India to manage their customer support needs effectively.

Call Center 40

Call Center Customer Support Technical Support Education 40

ShepHyken

OCTOBER 1, 2021

This week we feature an article by Jason Grills, Customer Support Expert at ProProfs , a company that provides software that empowers organizations to deliver happiness to their customers and employees. He writes about what automated customer service can do for your business.

Customer Service 414

Customer Service Chatbots Interactive Voice Response Customer Support 414

ShepHyken

APRIL 30, 2021

Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX. He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Customer Service Trends For 2021 .

Customer Service 385

Customer Service Chatbots Analytics Upselling 385

TeleDirect

DECEMBER 25, 2024

A 24/7 call center ensures: Seamless support for customers worldwide. Enhanced Brand Loyalty Consistently excellent customer support fosters trust and loyalty. When customers know they can rely on your business anytime, they are more likely to remain loyal and recommend your brand to others.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

CSM Magazine

DECEMBER 17, 2024

Offering a customer service that runs all day is important for businesses: that is one of the ways that they will be able to meet the high demands of the customers. It does not matter if you deal with retail, technology or even online gaming; providing support at any time of the day will increase customer satisfaction and loyalty.

Customer Support 52

Customer Support Customer retention Banking outsourcing 52