NobelBiz

DECEMBER 3, 2024

.” – Christian Montes Executive Vice President Client Operations Optimizes Resource Allocation Forecasting enables call centers to allocate resources, such as staffing and technology, efficiently. This aids in strategic decisions, such as investing in new technologies, expanding teams, or launching new services.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

Playvox

JANUARY 11, 2024

The key functions of contact center workforce management are: Long-term capacity planning Interaction volume forecasting Staff scheduling Intraday management Historically call center managers maintained spreadsheets for agent forecasting and scheduling. But getting to this nirvana is no picnic.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Playvox

MAY 25, 2023

Simply put, digital transformation is the process of integrating technology into your organization to create or modify business processes to meet changing requirements and enhance customer experience. Digital transformation is more than just purchasing technology. How Does This Impact Omnichannel Forecasting?

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55