ShepHyken
NOVEMBER 20, 2020
Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. Decide What “Amazing Customer Service” Means. Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. It includes: Standards. Strategies.
CX Accelerator
MAY 25, 2022
Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Taking a step back to look at the entire customer journey as it relates to contacting customer support, one basic requirement stands out: having a support email address. 68 Customer Support Email Address Name Ideas.
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Toister Performance Solutions
MARCH 29, 2025
This plan will help you train employees to effectively manage customer expectations. Expectation management helps customers avoid unpleasant surprises. This includes contact center agents, customer support representatives, retail associates, hospitality associates, and nonprofit employees. Why is it important?
Toister Performance Solutions
NOVEMBER 14, 2024
This plan will help you train employees who serve customers over the phone. It guides you through the Phone-Based Customer Service course on LinkedIn Learning. This includes contact center agents, customer support representatives, and office receptionists. Step 1: Create a training plan. Why is it important?
Speaker: Kristina Evey, Customer Experience Expert and Consultant
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Tune in on August 1st and you will learn about methods such as: Bootcamp Training.
AWS Machine Learning
MARCH 27, 2025
In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. For a multiclass classification problem such as support case root cause categorization, this challenge compounds many fold.
ShepHyken
MAY 27, 2022
If employees are happy and look up to their workplace with regard and respect, it will be reflected in their interactions with customers.?? . Boosting the customer support employee productivity . The customer support employees are under constant pressure to deliver on time. Dealing with customers is not easy.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques.
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