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Enhance Your Customer Support with Video

Contact Center Pipeline

It’s 2019: Your customers are going to expect immediate communication and results. At one time, sure, this seemed like a lot to ask for. But when you can order tacos for the entire office with your phone, get a vibration in your pocket every time news breaks or even find a date by swiping on […].

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Uncovering the True Enemy of Great Customer Service with Brian Hamilton

ShepHyken

Pay attention to what customers are not telling you. Sometimes, customers accept inconveniences but don’t voice them. Mystery shop your own company and call your customer support line to learn what your customers experience when they do business with you. If you want to lead, you have to love people.

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Guest Blog: How Small Software Companies Can Provide Awesome Customer Support Without Going 24/7

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Video tutorials.

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Guest Blog: Exceptional Customer Support Is Fresh, Not Canned

ShepHyken

The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. After just one bad customer support experience, trust in a brand is gone forever. Today’s customer support landscape is more than just email. It doesn’t have to be this way. Need more examples?

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Which eSIM Provider Has the Best Customer Support?

CSM Magazine

One of the most crucial factors for users is the quality of customer support. Whether you are a frequent traveler, a business professional, or a casual user, having access to reliable support can make or break your experience with an eSIM provider. Why Is Customer Support Critical for eSIM Users?

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Demystifying Visual AI: Empowering CX with Sight and Intelligence

TechSee

It involves the development of algorithms and techniques that allow machines to “see” and make sense of digital images, videos, and other visual data. Visual AI is AI that processes an image or video, understanding every element of what is in the image or video. They say that a picture is worth a thousand words.

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The Incomplete Answer

ShepHyken

In other words, it’s the gap between the answer the customer received the first time they asked and the answer they should have received. You reach out to a salesperson or customer support agent with a problem or a question. He asked, “Do you know of any videos or instructions that can help get me going on a project?”.