JivoChat
JUNE 19, 2022
Explainer videos can be a useful tool when you communicate with your customers. Visualizing something can make it easier for our brain to comprehend a question, so you will help your customers to solve problems in a simpler way. What is an Explainer Video. What is an Explainer Video. Types of Explainer Videos.
Contact Center Pipeline
MAY 21, 2019
It’s 2019: Your customers are going to expect immediate communication and results. At one time, sure, this seemed like a lot to ask for. But when you can order tacos for the entire office with your phone, get a vibration in your pocket every time news breaks or even find a date by swiping on […].
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CSM Magazine
SEPTEMBER 26, 2024
Traditional methods like phone calls and emails still play a role in today’s business communication, but they can lack the personal touch customers often desire. Video chat services have emerged as a powerful tool for enhancing customer service, allowing businesses to interact with customers face-to-face in real-time.
CSM Magazine
JUNE 19, 2024
Using video chat to provide customer support is a great way to increase customer satisfaction and build relationships with them because it allows you to provide a top-notch level of support which can help strengthen your relationship with them.
TeamSupport
MAY 1, 2020
Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. What’s the next step internally?
CSM Magazine
FEBRUARY 2, 2021
Multi-angle, livestreaming customer support accelerates machine repairs, improves remote training and facilitates long distance collaboration for machine operators and technicians. Expanded Support Session Communications. Users do not need to download an app, as ADTANCE Support now runs on all browsers and mobile devices.
ShepHyken
JUNE 8, 2018
The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. After just one bad customer support experience, trust in a brand is gone forever. Today’s customer support landscape is more than just email. It doesn’t have to be this way. Need more examples?
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