SmartAction

OCTOBER 2, 2023

FORT WORTH, Texas, September 21 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is pleased to announce a strategic partnership with Henry Schein, Inc., Together, we will help shape the future of healthcare.” Together, we will help shape the future of healthcare.”

Virtual Agent 77

Virtual Agent Healthcare Contact Center Metrics 77

Talkdesk

SEPTEMBER 9, 2020

Self-service in customer support is not just a trend anymore, it’s here to stay. More customers opt to solve issues on their own through knowledge bases, web, chat, voice, or a combination of channels. What is a virtual agent? The post What is a virtual agent and how does it work?

Virtual Agent 65

Virtual Agent Interactive Voice Response Self service Contact Center 65

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Solvvy

NOVEMBER 30, 2022

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

Virtual Agent 62

Virtual Agent Chatbots Contact Center Healthcare 62

CCNG

FEBRUARY 21, 2024

In this blog, we will explore how GenAI can revolution service and support for your organization. AI Boosts Employee Productivity: The key innovation for AI Customer Support has been the proliferation of large language models (LLMs).

Technology 195

Technology Customer Service Virtual Agent Self service 195

LiveVox

DECEMBER 29, 2021

Learn more about virtual agent software and services for your call center and customer support team. In this post you learn what a virtual agent is, how an intelligent virtual agent can help your business, how to measure IVA success over time.

Virtual Agent 52

Virtual Agent Call Center Customer Support 52

Creative Virtual

MAY 28, 2020

Do you have a chatbot or virtual agent on your roadmap? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents.

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

Creative Virtual

JUNE 7, 2022

Virtual agents. Some of you may remember the days when companies wanting to implement customer support on their website believed they had to make a decision: either a virtual agent or live chat; either automated self-service or human-assisted web chat. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Self service Chatbots Metrics 52

Creative Virtual

JULY 10, 2020

Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. Plus, there was the added support needed for various government schemes and programmes. Only time will tell.

Virtual Agent 52

Virtual Agent Banking Self service Government 52

Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. When you deploy a chatbot, you can offer customer service after regular business hours – anytime that’s convenient for your customers. . AI Chatbots for Customer Service.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

AWS Machine Learning

OCTOBER 16, 2024

Intact faced a challenge in managing its vast network of customer support call centers and required a workable solution within 6 months and long-term solution within 1 year. The solution’s design and capabilities position Intact well to use generative AI for future transcription projects.

Customer Service 84

Customer Service Scripts Coaching Finance 84

aircall

MAY 16, 2017

As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. What do they do?

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

DMG Consulting

JUNE 27, 2022

Making the Case for an Intelligent Virtual Agent. Self-service has become the preferred form of customer support for many consumers, so long as it works. So it should be simple for enterprises to give customers what they want, particularly because it’s also highly beneficial for employees and the bottom line.

Virtual Agent 48

Virtual Agent Interactive Voice Response Self service Average Handle Time 48

CSM Magazine

MARCH 6, 2025

Microsoft, as one of the largest and most well-known tech companies in the world, provides a variety of customer support options, with Microsoft Support Chat being one of the most popular and accessible. Here, well explore how effective Microsoft Support Chat is and outline the steps you can take to contact them.

Virtual Agent 52

Virtual Agent Wait times Chatbots Accountability 52

Creative Virtual

OCTOBER 19, 2021

Customer service is about listening as well as acknowledging that each experience will be unique. Virtual agents can play a role in that as they come with a free text input field. It may be an inconvenient truth, but customer service with a virtual agent (or any other tool for that matter) is not a one-off thing.

Customer Support 59

Customer Support Virtual Agent Marketing Customer Service 59

Creative Virtual

FEBRUARY 7, 2023

engagement with the customer. This can be applied to marketing, sales, and customer support. Personalizing the customer’s experience can mean a lot of different things to different companies and in different scenarios. I was reminded of this last week when I received an email from Amazon with a product recommendation.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

SmartAction

JANUARY 11, 2024

FORT WORTH, Texas, January 10, 2024 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands , is proud to announce a comprehensive brand refresh and the launch of its innovative NOVA (Natural Omnichannel Virtual Agent) agent design platform.

Virtual Agent 89

Virtual Agent Customer Service Call flow Self service 89

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Luckily, business phone system providers will help you with the transition. Speaking of which!

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

Creative Virtual

APRIL 14, 2020

We can always clearly see social patterns and trends being reflected in the usage of our virtual agents. In the last 4 weeks, on average, the traffic of our banking virtual agents has doubled. Within a few days, one of the banking virtual agents I look after had more than 3,000 recorded user queries around the crisis.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

Creative Virtual

APRIL 16, 2020

The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback. Our stats show a high customer satisfaction on these virtual agent answers.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

SmartAction

NOVEMBER 7, 2018

But as more and more companies are turning to conversational AI solutions to enable self-service automation over voice and chat, the analyst community has identified the need to create a distinct category for these cloud-based virtual agent solutions that mimic live agent behavior. Why SmartAction?

Self service 80

Self service Virtual Agent Contact Center Customer Support 80

TeleDirect

OCTOBER 25, 2023

These abilities provide call centers with tremendous opportunities to improve customer support. In the time it takes an agent to find one answer to a technical question, artificial intelligence call center technology has scanned through the manual. Some agencies are replacing call agents with AI-powered virtual agents.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

SmartAction

DECEMBER 8, 2023

The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents. The once overburdened agents found themselves focusing on more complex, engaging tasks. It was a game-changer. Reach out today.

Virtual Agent 81

Virtual Agent Contact Center Upselling Interactive Voice Response 81

kommunicate

NOVEMBER 21, 2020

Google Dialogflow recently introduced Dialogflow CX (Customer Experience) – a powerful tool for creating advanced virtual agents. Dialogflow CX provides a new way of designing virtual agents, taking a state machine approach to agent design.

Virtual Agent 98

Virtual Agent Customer Experience Customer Support 98

CCNG

AUGUST 28, 2024

These technologies work in tandem to help contact centers automate various tasks, such as call scheduling, call routing, answering FAQs, integrating Customer Relationship Management (CRM) systems, gathering customer data in real-time, and more.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

SmartAction

NOVEMBER 15, 2023

Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants. Or is it something else?”

Self service 100

Self service Virtual Agent Chatbots Analytics 100

SmartAction

MAY 23, 2023

FORT WORTH, Texas, May 23, 2023 /PRNewswire/ — SmartAction , a top-tier AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, is proud to announce the successful closing of a new round of funding.

Real estate 86

Real estate Virtual Agent B2B Contact Center 86

CSM Magazine

NOVEMBER 5, 2024

In today’s competitive environment, businesses that prioritize effective customer service see stronger customer retention and loyalty. Dynamics 365 provides a solid base for businesses to elevate their customer support and position themselves for sustained growth and success.

Customer Service 52

Customer Service Management Metrics Consulting 52

SmartAction

OCTOBER 2, 2023

FORT WORTH, Texas, August 8, 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce the appointment of its dynamic go-to-market team, a strategic alliance aimed at accelerating new growth opportunities and bolstering customer satisfaction.

Marketing 78

Marketing Virtual Agent Customer centricity Sales 78

Netomi

SEPTEMBER 1, 2022

What is needed is exceptional customer support , delivered accurately and immediately. For instance, will a customer’s shipment be delayed until the following week? In a move to stay one step ahead, a virtual agent proactively reaches out to inform them of the issue and how it is being resolved.

Virtual Agent 105

Virtual Agent CRM Accountability Customer retention 105

TechSee

MARCH 13, 2018

The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. Comparing data from multiple sources to past patterns can predict sales conversions, customer lifetime value, churn and more. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

NobelBiz

MARCH 11, 2025

Can AI understand frustration , offer genuine solutions , and keep customers happy? Lets dive into how AI is reshaping customer support, five surprising insights most businesses overlook , and what five world-class experts have to say about AIs future in complaint resolution. A bad transition between AI and human agents.

Call Center 52

Call Center Chatbots Complaint resolution Consulting 52

bold360 Blog

SEPTEMBER 15, 2020

The distinction involves who is answering the questions – a human agent for live chat and artificial intelligence (AI) for the chatbot, which provides 24/7, automated customer support. Whether customer interaction happens via live chat or chatbot, the user experience is much the same. 5 Ways Live Chat Helps Your Business.

Chatbots 90

Chatbots Virtual Agent Customer centricity Customer Support 90

Creative Virtual

OCTOBER 1, 2019

The same is true with customers – not every customer wants to self-serve and not every customer issue or question is best resolved with self-service. A successful digital customer experience strategy never leaves out the human touch completely. This is why your self-service options can’t be standalone tools.

Customer Support 40

Customer Support Virtual Agent Self service Transportation 40

TechSee

MAY 28, 2019

For that reason, successful call deflection strategies allow enquiries to be deflected to self-service channels such as FAQs, live chat, community forums, knowledge center databases and virtual agents. He navigates to the Contact Us page of the supplier’s website and easily finds the Customer Support phone number.

Self service 122

Self service Chatbots Virtual Agent Contact Center 122

Creative Virtual

OCTOBER 6, 2022

Back in 2014, the International Customer Management Institute (ICMI) published a report titled The Growing Need for Multilanguage Customer Support. Over half acknowledged that offering support in a customer’s native language was a competitive differentiator.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

Fonolo

JANUARY 17, 2018

Virtual Agent. Calling chatbots “virtual agent” is actually doing virtual agents an injustice, so please stop doing this. Virtual agents actually have a much broader use. Virtual Assistant.

Chatbots 125

Chatbots Interactive Voice Response Virtual Agent Contact Center 125