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We can use our data about our customers to put something out that’s meaningful and will drive consumer action.” But, often, it’s the negative that stands out and can create a negative voice for your brand.” ” About: Ronn Nicolli is the Chief Marketing Officer of Resorts World Las Vegas.
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But when they have to sift through pages of data or search multiple systems to find a solution, their efficiency takes a hit. This builds habits that help agents find solutions faster and more accurately, without feeling overwhelmed by an excess of data.
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Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. The chatbot improved access to enterprise data and increased productivity across the organization.
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