AWS Machine Learning

NOVEMBER 27, 2024

Enterprises are facing challenges in accessing their data assets scattered across various sources because of increasing complexities in managing vast amount of data. Traditional search methods often fail to provide comprehensive and contextual results, particularly for unstructured data or complex queries.

Enterprise 89

Enterprise APIs Accountability Engineering 89

AWS Machine Learning

NOVEMBER 26, 2024

With Salesforce at the heart of their business, companies accumulate vast amounts of customer data within the platform over time. This data is incredibly valuable for gaining insights into customers, improving operations, and guiding strategic decisions. It empowers employees to be more data-driven, efficient, prepared, and productive.

APIs 86

APIs Enterprise Accountability Feedback 86

AWS Machine Learning

OCTOBER 9, 2023

A recommendation engine is only as good as the data used to prepare it. Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. Prerequisites First, we need to have an Amazon SageMaker Studio domain set up.

Personalization 103

Personalization Engineering Automotive Best practices 103

AWS Machine Learning

NOVEMBER 7, 2024

AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 118

APIs Enterprise Automotive Customer Support 118

Totango

AUGUST 13, 2024

To pull this triple-win maneuver off, you need actionable customer data and a robust customer success platform (CSP). What data is available for each segment? The most important first step is to start gathering this data—if you don’t have it, you can’t fix it. Can you segment customers by contract value?

Customer centricity 109

Customer centricity Sales Enterprise Metrics 109

Connect

SEPTEMBER 30, 2024

However, many contact centres struggle to achieve this goal due to four common challenges, with a lack of data-derived insights being the major stumbling block to success. #1 Cloud-based systems enable seamless data sharing across the organisation, providing agents with real-time access to integrated data.

Cloud contact 97

Cloud contact Average Handle Time Analytics Customer centricity 97

AWS Machine Learning

JUNE 12, 2024

The main idea is to supply historic data to an ML algorithm that can identify patterns from the past and then use those patterns to estimate likely values about unseen periods in the future. Agribusinesses forecast crop yields using weather data like rainfall, temperature, humidity, and more.

APIs 114

APIs Airlines Sales Management 114

Help Scout

NOVEMBER 27, 2024

Enhance your AI support with better data quality. Learn key practices to improve accuracy, prevent errors, and deliver a customer-first support experience with AI. Read the full article

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AWS Machine Learning

NOVEMBER 27, 2023

However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively. According to IDC , unstructured data accounts for over 80% of all business data today.

Engineering 87

Engineering APIs Big data Accountability 87

OctopusTech

NOVEMBER 11, 2024

Using data analytics allows you to identify trends and opportunities that enhance conversion rates, converting more visitors into paying customers. With that, let’s explore how e-commerce businesses can utilize data tools to engage with more customers, improve sales, and achieve better operations across the board.

Analytics 62

Analytics Abandon rate Metrics Sales 62

Calltools

NOVEMBER 27, 2024

Data hygiene can make it much easier for contact center managers to clean, prune, and manage lists so their agents can engage leads successfully. Below, you’ll learn more about data hygiene, the role it plays in contact center success, and how live filters can help your contact center reach its goals.

Management 52

Management Contact Center CRM Sales 52

AWS Machine Learning

NOVEMBER 22, 2024

This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. The data mesh is a modern approach to data management that decentralizes data ownership and treats data as a product.

Government 81

Government Banking Accountability Engineering 81

Cisco - Contact Center

JUNE 4, 2024

At Cisco Live, we are introducing new and enhanced solutions and technologies enable organizations to operationalize, simplify, and scale data center infrastructures to meet the evolving demands of AI, including a full-stack, cloud-managed AI solution and hyperconverged infrastructure (HCI) to reduce data center footprint and complexity.

Technology 82

Technology Management 82

AWS Machine Learning

NOVEMBER 18, 2024

Data-driven insights can accelerate the process of identifying potential locations and improve decision-making. In this post, we show you how DXC and AWS collaborated to build an AI assistant using large language models (LLMs), enabling users to access and analyze different data types from a variety of data sources.

APIs 90

APIs Surveys Chatbots Construction 90

Cisco - Contact Center

MARCH 8, 2024

Data is the new fuel for business growth Data is at the heart of seemingly everything these days, from the smart devices in our homes to the mobile apps we use on the go every day. This wealth of… Read more on Cisco Blogs

Management 97

Management 97

AWS Machine Learning

NOVEMBER 29, 2023

Data preparation is a crucial step in any machine learning (ML) workflow, yet it often involves tedious and time-consuming tasks. Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. To import data from Snowflake, follow steps from Set up OAuth for Snowflake.

Engineering 118

Engineering Big data Customer centricity Education 118

Call Design

OCTOBER 16, 2024

In today’s data-driven world, storytelling with data is more critical than ever. Numbers alone can feel cold and detached, but data can come alive when combined with a compelling narrative and thoughtful use of colour. This means creating a straightforward narrative around how your forecasted data compares to actual results.

Average Handle Time 78

Average Handle Time Feedback 78

AWS Machine Learning

SEPTEMBER 6, 2024

Specifically, such data analysis can result in predicting trends and public sentiment while also personalizing customer journeys, ultimately leading to more effective marketing and driving business. The central goal is to empower customers to directly query and analyze their creative performance data through a chat interface.

Analytics 112

Analytics Metrics Chatbots Engineering 112

AWS Machine Learning

OCTOBER 11, 2024

This post dives deep into Amazon Bedrock Knowledge Bases , which helps with the storage and retrieval of data in vector databases for RAG-based workflows, with the objective to improve large language model (LLM) responses for inference involving an organization’s datasets.

APIs 95

APIs Enterprise Engineering Government 95

C3Centricity

JUNE 24, 2024

Insight development is based on gathering information, then data integration and analysis. Many companies struggle to benefit from all their data and information because they don’t know how to turn it into insight, or their insights remain interesting but not actionable. There are many reasons for this. None of these are!

Surveys 90

Surveys Personalization Technology Analytics 90

Cisco - Contact Center

JULY 25, 2024

The need to support hyperscale data centers, pervasive cloud services, and AI workloads is changing the data center paradigm. Today’s data centers need to be scalable, energy efficient, and advance sustainability.

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AWS Machine Learning

JULY 18, 2024

To equip FMs with up-to-date and proprietary information, organizations use Retrieval Augmented Generation (RAG), a technique that fetches data from company data sources and enriches the prompt to provide more relevant and accurate responses. Create and ingest data and metadata into the knowledge base. txt.metadata.json.

APIs 114

APIs Engineering Enterprise Management 114

Cisco - Contact Center

AUGUST 27, 2024

Traditional data center operations fall short of meeting today's challenges and opportunities of modernizing IT infrastructure across hybrid clouds and edge environments. To move ahead, operations teams can work smarter, not harder, by adopting infrastructure lifecycle management as a service with Cisco Intersight.

Management 98

Management APIs 98

AWS Machine Learning

AUGUST 4, 2023

Data preparation is a critical step in any data-driven project, and having the right tools can greatly enhance operational efficiency. Amazon SageMaker Data Wrangler reduces the time it takes to aggregate and prepare tabular and image data for machine learning (ML) from weeks to minutes.

Engineering 77

Engineering APIs Management 77

AWS Machine Learning

AUGUST 8, 2024

Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic way. Data is the foundational layer for all generative AI and ML applications.

Engineering 110

Engineering Accountability Feedback Construction 110

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 125

Management APIs Engineering Government 125

Cisco - Contact Center

JULY 29, 2024

Harnessing data is crucial for success in today's data-driven world, and the surge in AI/ML workloads is accelerating the need for data centers that can deliver it with operational simplicity. The… Read more on Cisco Blogs

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Cisco - Contact Center

SEPTEMBER 13, 2023

Codes of Conduct may be used as appropriate safeguards for cross-border transfers under Article 46 of the European Union General Data Protection Regulation (GDPR). Today, the EU Cloud Code of Conduct… Read more on Cisco Blogs

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COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. With increasing complexity, AI adds value to your data strategy by automating processes and improving accuracy. This rapid growth demands a greater focus on data integrity, security and ethical standards ( Databricks ).

Government 91

Government Healthcare Benchmark Technology 91

Cisco - Contact Center

OCTOBER 17, 2024

Our focus on data-driven sustainability contributed to the Cisco Sustainability Data Foundation being recognized as an Impact Award recipient by SustainableIT.org.

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