AWS Machine Learning

AUGUST 20, 2024

Amazon SageMaker Data Wrangler provides a visual interface to streamline and accelerate data preparation for machine learning (ML), which is often the most time-consuming and tedious task in ML projects. After you create the folder, take care to move and consolidate relevant SageMaker Data Wrangler flow files together.

Customer centricity 101

Customer centricity Accountability Feedback Management 101

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

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Analytics Feedback Metrics Surveys 78

Connect

SEPTEMBER 30, 2024

However, many contact centres struggle to achieve this goal due to four common challenges, with a lack of data-derived insights being the major stumbling block to success. #1 Cloud-based systems enable seamless data sharing across the organisation, providing agents with real-time access to integrated data.

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Cloud contact Average Handle Time Analytics Customer centricity 101

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning.

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Engineering Feedback Construction Analytics 127

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Manually analyzing and categorizing large volumes of unstructured data, such as reviews, comments, and emails, is a time-consuming process prone to inconsistencies and subjectivity. Particularly beneficial if you don’t have much labeled data.

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Feedback Engineering Enterprise Technical Support 118

Interaction Metrics

AUGUST 29, 2024

Your customer feedback dashboard is a powerful tool when used strategically. Here’s our quick guide to getting the most out of your customer feedback dashboard. Filter your data for quick observations. When Setting Up a Customer Feedback Dashboard Of course, not all customer feedback dashboards are created equal.

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Feedback Metrics Surveys Sales 62

Customercount

SEPTEMBER 6, 2020

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques. The post Customer Feedback Management & Data Types 2 appeared first on CustomerCount.

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Feedback Management Surveys Analytics 59

COPC

SEPTEMBER 23, 2024

At first glance, the data seemed promising, projecting positive outcomes. When we compared the tool’s results with actual customer feedback surveys, we found a striking and concerning discrepancy in the first instance we examined. Gathering the data is just the beginning. Ian Aitchison is the CEO of COPC Inc.

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Feedback Contact Center Consulting Consulting 68

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

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Feedback Surveys Technical Support Personalization 249

delighted

AUGUST 4, 2023

What nice graphs and visualizations can we create with this newfound data? However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating. How can you navigate that feeling to uphold your organization’s feedback-forward culture, while protecting your mental health?

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Feedback Management Surveys Personalization 79

Customercount

SEPTEMBER 21, 2020

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis. The post Customer Feedback Management & Data Types 3 appeared first on CustomerCount.

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Feedback Management Employee engagement Analytics 52

Call Design

OCTOBER 16, 2024

In today’s data-driven world, storytelling with data is more critical than ever. Numbers alone can feel cold and detached, but data can come alive when combined with a compelling narrative and thoughtful use of colour. This means creating a straightforward narrative around how your forecasted data compares to actual results.

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Average Handle Time Feedback 78

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. How do you collect VoC data? The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels.

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Customer centricity Feedback Surveys Metrics 158

C3Centricity

JANUARY 30, 2024

Every business has them, and no one likes to get customer feedback that is challenging to handle. By analyzing user data and preferences, they reduce churn by providing a tailored experience that keeps users coming back for more. Difficult customers! So what’s the secret to turning difficult customers into loyal advocates?

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Feedback Best practices Customer retention Analytics 114

Nicereply

OCTOBER 22, 2024

What is a feedback survey? A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on. What Is a Feedback Survey?

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Surveys Feedback Customer retention Construction 52

delighted

APRIL 1, 2024

Even negative feedback can alert you to what needs to change in order to make your events more successful. A post-event survey is a questionnaire intended to collect valuable feedback from attendees following an event. Keep reading to learn how to effectively capture the attendee experience with post-event surveys.

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Surveys Feedback Best practices Construction 100

Totango

AUGUST 13, 2024

To pull this triple-win maneuver off, you need actionable customer data and a robust customer success platform (CSP). Voice of the customer : Supporting or implementing a program to gather and act on customer feedback. What data is available for each segment? Is there likeness between industries?

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Customer centricity Sales Enterprise Metrics 109

Callminer

SEPTEMBER 13, 2022

CallMiner CX Landscape Report found 62% of companies believe they don’t collect all of the CX data they need, with only 12% collecting an equal amount of solicited and unsolicited customer feedback.

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Feedback 182

Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.

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Feedback Surveys Metrics Customer Experience 78

ProProfs Blog

OCTOBER 30, 2021

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you. What is Customer Feedback? Source: Broadly.

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Feedback Surveys Customer centricity Metrics 143

OctopusTech

NOVEMBER 11, 2024

Using data analytics allows you to identify trends and opportunities that enhance conversion rates, converting more visitors into paying customers. With that, let’s explore how e-commerce businesses can utilize data tools to engage with more customers, improve sales, and achieve better operations across the board.

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Analytics Abandon rate Metrics Sales 62

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis.

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Feedback Chatbots Analytics Metrics 78

AWS Machine Learning

AUGUST 8, 2024

Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales and marketing to growth, customer service, and many more engagement use cases in a flexible, programmatic way. Data is the foundational layer for all generative AI and ML applications.

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Engineering Accountability Feedback Construction 113

Strikedeck

OCTOBER 23, 2020

Sudha talks about how through structured data management, companies can optimize customer feedback quality to gauge satisfaction levels and responses.

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Feedback Management 89

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. This post is co-written with Sherwin Chu from Alida.

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Feedback APIs Engineering Surveys 116

Global Response

MAY 22, 2023

And at the heart of such a model is customer feedback. Customer feedback allows your customers to provide feedback not only on the quality of your service or products, but also insight on their experiences, needs and preferences, and suggestions for business direction, new products, and more. Customer feedback.

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Feedback outsourcing Customer centricity Surveys 62

ShepHyken

MAY 8, 2020

He shares insight on gaining and interpreting customer feedback. Customer feedback is a gift. The value of feedback is heightened today, as customer experience sways purchase decisions more than ever. But making customer experience changes based on customer feedback isn’t always wise, as you’ll see in this article.

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Feedback Customer Experience Marketing Technology 176

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

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Surveys Feedback Banking Best practices 78

Lumoa

OCTOBER 15, 2023

How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. A common trend emerges wherein, once the results are collected, they often recede into the background until the next feedback cycle rolls around.

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Feedback Analytics Surveys Benchmark 78

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. What are the types of customer feedback?

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Feedback Surveys voip Enterprise 78