Data Metrics Strategic Value 
Calabrio
APRIL 23, 2025
Analytics Workforce Management Clarity in the Chaos: How Contact Centers Are Turning Data into Direction with Calabrio Insights Jump ahead Data Is Everywhere. Interaction recordings, quality scores, adherence metrics, customer sentimentthe list goes on. But the real challenge isnt gathering data. Data Is Everywhere.
ClearAction
FEBRUARY 27, 2016
It’s all about connecting: goals, people, metrics, processes, and data. Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. Connect Metrics.
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Calabrio
MARCH 25, 2025
Shirking concerns about AI-related growing pains, 83% of leaders believe that AI will enable 24/7 support across channelsand 79% say it will transform contact centers into strategic value drivers in the process. Want to dive deeper into the latest data, contact center trends, and insights into the future of the industry?
ClearAction
DECEMBER 5, 2023
4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. This article is a continuation of 24 CX ROI Metrics for Your Chief Customer Officer Prosperity Playbook. Let’s explore the 4 gold metrics that drive every CX metric.
HGS
JUNE 28, 2018
Service and governance models have been clearly defined for what work is done internally vs. externally with the partner; benchmarks and metrics are measured regularly, reported and assessed; and new ideas and innovate initiatives are driven by the BPO partner that uncovers many new ways of delivering strategic value at a sustained level.
ClearAction
FEBRUARY 27, 2016
It’s all about connecting: goals, people, metrics, processes, and data. Context is the mantra for making something strategic. When everyone sees a clear connection between what you’re doing and what the enterprise wants to become you’ll be viewed as adding strategic value. Connect Metrics.
CSM Practice
FEBRUARY 20, 2020
The solution to this challenge is to switch to a proactive data-driven customer success engagement model that allows for better optimization of customer success efforts. Why Should Customer Success Be Obsessed with Data? 1. At this stage, the customer success team has data but does not put it to good use. Actionable Insights.
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