AWS Machine Learning

OCTOBER 31, 2024

The solution integrates large language models (LLMs) with your organization’s data and provides an intelligent chat assistant that understands conversation context and provides relevant, interactive responses directly within the Google Chat interface. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash

APIs 118

APIs Scripts Accountability Construction 118

CCNG

AUGUST 23, 2023

With the advent of data analytics, these centers are not just handling customer inquiries; they are also becoming a goldmine of information that can revolutionize decision-making processes and enhance overall performance. The Impact of Data Analytics in Contact Centers: 1. Considerations When Implementing Data Analytics: 1.

Contact Center 195

Contact Center Analytics CCNG Average Handle Time 195

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 123

Scripts Best practices Engineering Accountability 123

Beyond Philosophy

MAY 31, 2019

Episodic memory is a bunch of individual bits of data that are all tied together in a network like a fishing net. It helps if you picture the data points as being the knots in the net and then the network between them is all of the rope strands connecting the knots. The data points in your customers fishing nets vary.

Scripts 382

Scripts Customer Experience Consulting Consulting 382

AWS Machine Learning

FEBRUARY 12, 2025

Amazon Bedrock offers a serverless experience, so you can get started quickly, privately customize FMs with your own data, and integrate and deploy them into your applications using AWS tools without having to manage any infrastructure. One consistent pain point of fine-tuning is the lack of data to effectively customize these models.

APIs 75

APIs Management Benchmark Scripts 75

AWS Machine Learning

MARCH 11, 2025

One of the most critical applications for LLMs today is Retrieval Augmented Generation (RAG), which enables AI models to ground responses in enterprise knowledge bases such as PDFs, internal documents, and structured data. These five webpages act as a knowledge base (source data) to limit the RAG models response.

Benchmark 94

Benchmark APIs Enterprise Scripts 94

AWS Machine Learning

MARCH 8, 2023

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. It also provides common ML algorithms that are optimized to run efficiently against extremely large data in a distributed environment.

Scripts 125

Scripts Accountability Enterprise Management 125

AWS Machine Learning

JANUARY 31, 2025

The power of FMs lies in their ability to learn robust and generalizable data embeddings that can be effectively transferred and fine-tuned for a wide variety of downstream tasks, ranging from automated disease detection and tissue characterization to quantitative biomarker analysis and pathological subtyping.

Healthcare 94

Healthcare Scripts Benchmark SaaS 94

TechSee

FEBRUARY 10, 2025

Rather than relying on static scripts, Sophie autonomously decides how to engage. Advanced AI Reasoning: It accesses tribal knowledge, sifts through historical data, and uses context to deliver true support solutions. Visual troubleshooting? Step-by-step voice support? Chat-based visual guidance? ” Curious how it works?

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

TechSee

JANUARY 27, 2025

Reasoning enables machines to think, learn, and make decisions based on data, experience, and context. This typically involved both drawing on historical data and real-time insights. Artificial Intelligence (AI) is more than just automation; it’s about making smart decisions. That’s where AI Reasoning comes into play.

Average Handle Time 124

Average Handle Time Chatbots Scripts Engineering 124

AWS Machine Learning

OCTOBER 16, 2024

The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes. This pipeline provides self-serving capabilities for data scientists to track ML experiments and push new models to an S3 bucket.

Customer Service 78

Customer Service Scripts Coaching Finance 78

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 129

Management APIs Engineering Government 129

TeleDirect

APRIL 3, 2025

Custom Script Design: Tailor responses to align with your brand voice. Client Success Story: An e-commerce retailer using TeleDirects inbound solutions saw a 40% reduction in abandoned calls during peak shopping seasons by leveraging scalable staffing and custom scripts that aligned with their brand message. A: Absolutely!

Interactive Voice Response 62

Interactive Voice Response Abandon rate Healthcare Multi-channel support 62

AWS Machine Learning

JANUARY 24, 2025

These steps might involve both the use of an LLM and external data sources and APIs. Agent plugin controller This component is responsible for the API integration to external data sources and APIs. Amazon Cognito complements these defenses by enabling user authentication and data synchronization.

APIs 100

APIs Scripts Best practices Management 100

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 15, 2024

Concerns about legal implications, accuracy of AI-generated outputs, data privacy, and broader societal impacts have underscored the importance of responsible AI development. This can be useful when you have requirements for sensitive data handling and user privacy.

APIs 105

APIs Government Best practices Metrics 105

AWS Machine Learning

DECEMBER 14, 2023

To ensure the effective operation of this job recommendation engine, it is crucial to implement a large-scale data processing pipeline responsible for extracting and refining features from Talent.com’s aggregated job listings. Multiple days of data can be processed by separate Processing jobs simultaneously.

Engineering 100

Engineering Scripts Technology Analytics 100

TeleDirect

MARCH 20, 2025

Law firms that fail to implement a streamlined process risk losing potential clients, mishandling data, or missing critical deadlines. Accurate and Consistent Data Collection Call centers are trained to collect and record client information with precision and consistency. Structured scripts ensure that vital information is captured.

Call Center 62

Call Center Scripts call center solutions outsourcing 62

AWS Machine Learning

MAY 30, 2024

The opportunities to unlock value using AI in the commercial real estate lifecycle starts with data at scale. Although CBRE provides customers their curated best-in-class dashboards, CBRE wanted to provide a solution for their customers to quickly make custom queries of their data using only natural language prompts.

Real estate 124

Real estate APIs Metrics Construction 124

AWS Machine Learning

FEBRUARY 12, 2025

Medusa-1 achieves an inference speedup of around two times without sacrificing model quality, with the exact improvement varying based on model size and data used. We also included a data exploration script to analyze the length of input and output tokens. In this post, we demonstrate its effectiveness with a 1.8

Scripts 76

Scripts Metrics Engineering Accountability 76

AWS Machine Learning

NOVEMBER 13, 2024

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh Drawing from her background in data science, Arian assists customers in effectively using generative AI and other AI technologies.

APIs 123

APIs Scripts Accountability Entertainment 123

OctopusTech

JANUARY 20, 2025

In the case of a call center, you will mark the performance of the agents against key performance indicators like script compliance and customer service. This data can then be used to identify areas of improvement and possible measures to be taken.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 124

Engineering Scripts Metrics APIs 124

AWS Machine Learning

SEPTEMBER 7, 2023

Offline reinforcement learning is a control strategy that allows industrial companies to build control policies entirely from historical data without the need for an explicit process model. In offline reinforcement learning, one can train a policy on historical data before deploying it into production.

Metrics 114

Metrics Engineering Scripts Accountability 114

AWS Machine Learning

MARCH 15, 2023

We demonstrate how two different personas, a data scientist and an MLOps engineer, can collaborate to lift and shift hundreds of legacy models. SageMaker runs the legacy script inside a processing container. We assume the involvement of two personas: a data scientist and an MLOps engineer.

Scripts 136

Scripts APIs Engineering Construction 136

ShepHyken

NOVEMBER 4, 2022

Organizing data systematically is one of the fundamental priorities of any company in order to enhance customer experience. The key here is to focus on the data in order to implement targeted and mindful improvements faster. . Call Center Scripts for Support Productivity . Well-structured and Optimized CX Analytics .

Customer Experience 165

Customer Experience Scripts Self service outsourcing 165

ShepHyken

JUNE 28, 2019

Dimension Data research says that 56 percent of businesses expect transactions via telephone to fall over the next two years. But there remains an emotional intelligence divide between robots and humans as there is yet to be an AI able to effectively quantify human feelings and moods into unique data points or profiles.

Contact Center 289

Contact Center Self service Banking Airlines 289

CSM Magazine

JANUARY 29, 2025

AI-powered tools, such as virtual receptionists and automated scripts with AI voices, are becoming common. Automated scripts with AI voices enable businesses to handle customer calls without human agents – and it is currently being deployed by GP practices across the UK.

Customer Service 52

Customer Service Scripts Chatbots Wait times 52

AWS Machine Learning

OCTOBER 19, 2023

Customers increasingly want to use deep learning approaches such as large language models (LLMs) to automate the extraction of data and insights. For many industries, data that is useful for machine learning (ML) may contain personally identifiable information (PII).

Government 106

Government Engineering Enterprise Scripts 106

AWS Machine Learning

DECEMBER 5, 2023

To alleviate the GPU communication bottleneck and enable faster training, Amazon SageMaker is excited to announce an optimized AllGather collective operation as part of the SageMaker distributed data parallel library (SMDDP). This technique allows much faster training on vast datasets by parallelizing the consumption of training data.

Benchmark 102

Benchmark Engineering Scripts Metrics 102

AWS Machine Learning

NOVEMBER 14, 2024

It includes processes for monitoring model performance, managing risks, ensuring data quality, and maintaining transparency and accountability throughout the model’s lifecycle. The model is then A/B tested along with the use case in pre-production with production-like data settings and approved for deployment to the next stage.

Government 89

Government Management APIs Accountability 89

OctopusTech

FEBRUARY 6, 2025

By being compliant with HIPAA , your organization reduces the risk of data breaches, avoids costly penalties, and builds patient confidence. To ensure compliance, train all agents regularly on secure data handling and adherence to HIPAA standards. The scripts also help to reduce errors and improve overall patient outcomes.

Best practices 62

Best practices Healthcare Call Center Interactive Voice Response 62

TeleDirect

MARCH 15, 2025

Companies looking to offer exceptional service while maintaining compliance with data security and industry regulations often prefer domestic call centers over offshore options. Improved Data Security and Compliance Businesses that handle sensitive customer information need to ensure that they comply with data protection laws.

Call Center 62

Call Center First call resolution Healthcare Telemarketing 62

Callminer

JULY 30, 2020

Armed with this data, your call center gains valuable insight into what makes your customers tick so you can develop the most impactful, meaningful responses for every interaction, quickly resolve customer complaints, and improve customer satisfaction and retention. They use canned, scripted responses that lack sincerity.

Call Center 265

Call Center Customer Service Scripts Coaching 265

Callminer

MAY 29, 2019

Even with 21% saying they were looking to implement a solution this year, this is leaving a lot of customer and agent insight data wasting away.Below are four ways that your call recordings can be used to better your agents, customers and company to contact center performance. Quality Monitoring Processes. Ensuring compliance.

Contact Center 223

Contact Center Coaching Analytics Call Center 223

CCNG

SEPTEMBER 25, 2024

Older chatbots relied on a static script, but now conversation chatbots can react more effectively to whatever inputs a customer is giving them. Privacy and Security What are their data handling and data privacy practices? How do they handle sensitive data, and what security measures are in place? GDPR, HIPAA)?

Chatbots 195

Chatbots Technical Support Scripts Interactive Voice Response 195