AWS Machine Learning

MARCH 27, 2025

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. For the multiclass classification problem to label support case data, synthetic data generation can quickly result in overfitting.

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

OCTOBER 31, 2024

The solution integrates large language models (LLMs) with your organization’s data and provides an intelligent chat assistant that understands conversation context and provides relevant, interactive responses directly within the Google Chat interface. Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash

APIs 123

APIs Scripts Accountability Construction 123

TechSee

MAY 8, 2025

They didn’t just need a better call script. Over 75% issue resolution rate —with visual data aiding instant decisions. This is what it means to bring Agentic AI into real service environments: a system that doesn’t wait for perfect data—it sees the real problem, in real time. Brinks needed clarity.

Scripts 109

Scripts Enterprise 109

CCNG

AUGUST 23, 2023

With the advent of data analytics, these centers are not just handling customer inquiries; they are also becoming a goldmine of information that can revolutionize decision-making processes and enhance overall performance. The Impact of Data Analytics in Contact Centers: 1. Considerations When Implementing Data Analytics: 1.

Contact Center 195

Contact Center Analytics CCNG Average Handle Time 195

AWS Machine Learning

APRIL 24, 2025

Enterprise data by its very nature spans diverse data domains, such as security, finance, product, and HR. Data across these domains is often maintained across disparate data environments (such as Amazon Aurora , Oracle, and Teradata), with each managing hundreds or perhaps thousands of tables to represent and persist business data.

Enterprise 103

Enterprise Construction Scripts APIs 103

Beyond Philosophy

MAY 31, 2019

Episodic memory is a bunch of individual bits of data that are all tied together in a network like a fishing net. It helps if you picture the data points as being the knots in the net and then the network between them is all of the rope strands connecting the knots. The data points in your customers fishing nets vary.

Scripts 382

Scripts Customer Experience Consulting Consulting 382

AWS Machine Learning

JANUARY 31, 2025

The power of FMs lies in their ability to learn robust and generalizable data embeddings that can be effectively transferred and fine-tuned for a wide variety of downstream tasks, ranging from automated disease detection and tissue characterization to quantitative biomarker analysis and pathological subtyping.

Healthcare 105

Healthcare Scripts Benchmark SaaS 105

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

AWS Machine Learning

FEBRUARY 12, 2025

Amazon Bedrock offers a serverless experience, so you can get started quickly, privately customize FMs with your own data, and integrate and deploy them into your applications using AWS tools without having to manage any infrastructure. One consistent pain point of fine-tuning is the lack of data to effectively customize these models.

APIs 75

APIs Management Benchmark Scripts 75

AWS Machine Learning

MARCH 11, 2025

One of the most critical applications for LLMs today is Retrieval Augmented Generation (RAG), which enables AI models to ground responses in enterprise knowledge bases such as PDFs, internal documents, and structured data. These five webpages act as a knowledge base (source data) to limit the RAG models response.

Benchmark 106

Benchmark APIs Enterprise Scripts 106

AWS Machine Learning

OCTOBER 16, 2024

The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes. This pipeline provides self-serving capabilities for data scientists to track ML experiments and push new models to an S3 bucket.

Customer Service 86

Customer Service Scripts Coaching Finance 86

Calabrio

APRIL 23, 2025

Analytics Workforce Management Clarity in the Chaos: How Contact Centers Are Turning Data into Direction with Calabrio Insights Jump ahead Data Is Everywhere. But the real challenge isnt gathering data. It doesnt just visualize data. Data Is Everywhere. Insight Is Rare. Its making it usable. The result?

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

TechSee

FEBRUARY 10, 2025

Rather than relying on static scripts, Sophie autonomously decides how to engage. Advanced AI Reasoning: It accesses tribal knowledge, sifts through historical data, and uses context to deliver true support solutions. Visual troubleshooting? Step-by-step voice support? Chat-based visual guidance? ” Curious how it works?

Customer Service 124

Customer Service Average Handle Time Telecommunications Chatbots 124

TechSee

JANUARY 27, 2025

Reasoning enables machines to think, learn, and make decisions based on data, experience, and context. This typically involved both drawing on historical data and real-time insights. Artificial Intelligence (AI) is more than just automation; it’s about making smart decisions. That’s where AI Reasoning comes into play.

Average Handle Time 124

Average Handle Time Chatbots Scripts Engineering 124

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems.

Management 133

Management APIs Engineering Government 133

AWS Machine Learning

JANUARY 24, 2025

These steps might involve both the use of an LLM and external data sources and APIs. Agent plugin controller This component is responsible for the API integration to external data sources and APIs. Amazon Cognito complements these defenses by enabling user authentication and data synchronization.

APIs 111

APIs Scripts Best practices Management 111

TeleDirect

APRIL 30, 2025

The Role of Call Centers in Managing Crisis Communication for Businesses Introduction In today’s unpredictable world, call centers play a pivotal role in helping businesses navigate crises that come in many formsnatural disasters, data breaches, product recalls, pandemics, cyberattacks, and PR scandals. Absolutely.

Call Center 62

Call Center Management Scripts Healthcare 62

AWS Machine Learning

AUGUST 15, 2024

Amazon SageMaker Canvas now empowers enterprises to harness the full potential of their data by enabling support of petabyte-scale datasets. Organizations often struggle to extract meaningful insights and value from their ever-growing volume of data. On the Data flows tab, choose Tabular on the Import and prepare dropdown menu.

Enterprise 124

Enterprise Metrics Analytics Big data 124

TechSee

APRIL 24, 2025

Agents can mirror the customer’s screen, see the customer’s connectivity heatmap, and confirm real-time data like congestion, RSSI, and device load. TechSee empowers you to flip the script—with visual intelligence that makes WiFi problems visible, solvable, and even profitable. No back-and-forth. No guesswork.

Upselling 124

Upselling Average Handle Time Self service First call resolution 124

Calabrio

APRIL 15, 2025

Limited Insight into Patient Needs Too often, patient interaction data sits in silos. Without a unified view of their data, healthcare organizations cant see the full picture of patient behavior, intent, and the friction points that drive up costs and dissatisfaction. Heres how we help: 1.

Self service 94

Self service Healthcare Chatbots Contact Center 94

AWS Machine Learning

NOVEMBER 15, 2024

Concerns about legal implications, accuracy of AI-generated outputs, data privacy, and broader societal impacts have underscored the importance of responsible AI development. This can be useful when you have requirements for sensitive data handling and user privacy.

APIs 110

APIs Government Best practices Metrics 110

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MAY 30, 2024

The opportunities to unlock value using AI in the commercial real estate lifecycle starts with data at scale. Although CBRE provides customers their curated best-in-class dashboards, CBRE wanted to provide a solution for their customers to quickly make custom queries of their data using only natural language prompts.

Real estate 129

Real estate APIs Metrics Construction 129

AWS Machine Learning

NOVEMBER 13, 2024

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh Drawing from her background in data science, Arian assists customers in effectively using generative AI and other AI technologies.

APIs 130

APIs Scripts Accountability Entertainment 130

AWS Machine Learning

AUGUST 2, 2024

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.

Engineering 131

Engineering Scripts Metrics APIs 131

AWS Machine Learning

SEPTEMBER 7, 2023

Offline reinforcement learning is a control strategy that allows industrial companies to build control policies entirely from historical data without the need for an explicit process model. In offline reinforcement learning, one can train a policy on historical data before deploying it into production.

Metrics 123

Metrics Engineering Scripts Accountability 123

AWS Machine Learning

MARCH 6, 2025

This makes sure that users receive up-to-date event information, regardless of whether its stored locally or needs to be retrieved from the web Weather The system fetches current weather data using the OpenWeatherMap API , providing accurate and timely weather information for the queried location.

APIs 119

APIs Scripts Enterprise Management 119

ShepHyken

JULY 5, 2019

Use data to better understand your customers. For example, your business can make data-driven decisions based on top linked articles to your tickets and calls. This means cutting out the scripts and taking on a positive and natural tone when talking. Your customer has approached for help. Ask for feedback.

Feedback 315

Feedback Self service Best practices Scripts 315

AWS Machine Learning

NOVEMBER 14, 2024

It includes processes for monitoring model performance, managing risks, ensuring data quality, and maintaining transparency and accountability throughout the model’s lifecycle. The model is then A/B tested along with the use case in pre-production with production-like data settings and approved for deployment to the next stage.

Government 100

Government Management APIs Accountability 100

TeleDirect

APRIL 23, 2025

Secure Handling of Sensitive Information Insurance providers manage vast amounts of confidential data. With customized greetings, scripts, and training, agents can seamlessly represent your brand. Outbound calling is often used for renewals, customer win-backs, and satisfaction surveys. A: Not likely.

Call Center 62

Call Center Interactive Voice Response Scripts First call resolution 62

TeleDirect

APRIL 18, 2025

HIPAA and Legal Compliance Professional after-hours call centers follow strict data handling protocols and maintain full compliance with HIPAA, GDPR, and other applicable legal standards. Here’s how they support you: Answer Calls with Customized Scripts: Agents follow your tone and brand voice. A: Not necessarily.

Call Center 62

Call Center Bilingual agents Healthcare Scripts 62

AWS Machine Learning

FEBRUARY 12, 2025

Medusa-1 achieves an inference speedup of around two times without sacrificing model quality, with the exact improvement varying based on model size and data used. We also included a data exploration script to analyze the length of input and output tokens. In this post, we demonstrate its effectiveness with a 1.8

Scripts 76

Scripts Metrics Engineering Accountability 76

AWS Machine Learning

MARCH 15, 2023

We demonstrate how two different personas, a data scientist and an MLOps engineer, can collaborate to lift and shift hundreds of legacy models. SageMaker runs the legacy script inside a processing container. We assume the involvement of two personas: a data scientist and an MLOps engineer.

Scripts 143

Scripts APIs Engineering Construction 143

TeleDirect

APRIL 25, 2025

Step 2: Prioritize HIPAA Compliance and Data Security Healthcare call centers must comply with HIPAA and other privacy regulations. Professional call centers use customized scripts and tone guidelines to align with your brand voice. How often do you perform security audits? A signed BAA is standard. A: Not necessarily.

Healthcare 62

Healthcare Call Center Abandon rate outsourcing 62

OctopusTech

JANUARY 20, 2025

In the case of a call center, you will mark the performance of the agents against key performance indicators like script compliance and customer service. This data can then be used to identify areas of improvement and possible measures to be taken.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

ROI CX Solutions

MAY 1, 2025

Choosing the right sentiment analysis tool involves prioritizing features like integration capabilities, real-time reporting, scalability, and data security to ensure long-term success and adaptability. The systems capture customers words and phrases, organizing them as data. What is sentiment analysis?

Call Center 93

Call Center Coaching Contact Center Customer Care 93