Data Self service Strategic Value 
TechSee
OCTOBER 10, 2024
It can automate processes like data entry, answering FAQs, scheduling appointments, or resetting passwords. This investment delivered a 24% improvement in their self-service containment rate over their legacy chatbot. These efforts delivered a further 16% improvement in self-service containment.
Calabrio
MARCH 25, 2025
Shirking concerns about AI-related growing pains, 83% of leaders believe that AI will enable 24/7 support across channelsand 79% say it will transform contact centers into strategic value drivers in the process. Want to dive deeper into the latest data, contact center trends, and insights into the future of the industry?
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Calabrio
APRIL 24, 2025
Chatbots & Voicebots for AI-Driven Self-Service Leveraging conversational AI and Natural Language Processing (NLP), intelligent chatbots and voicebots are transforming self-service. Predictive Analytics & Reporting AI excels at identifying patterns in historical data to forecast future events.
teleopti
APRIL 30, 2019
Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization.
Upstream Works
AUGUST 5, 2021
One reason for rising cloud adoption is the variety of strong use cases, including better agent engagement, smarter call routing, improved self-service options, richer management reporting, more personalized CX, and more. Integrating customer data across multiple applications and systems in real time speaks clearly to automation.
Playvox
MARCH 19, 2024
Contact center AI is a collection of tools or contact center software designed to enable smarter, data-driven, and more efficient customer interactions, with the ultimate goal of delivering better CX. For example, due to the sheer volume of data they ingest, most contact centers only analyze a small percentage (<2%) of their interactions.
NICE inContact
SEPTEMBER 11, 2018
NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone.
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