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Don’t Get Angry, Get Relevant: How CX Leaders Can Finally Get Their Seat at the Table

CCNG

For example: Revenue Growth : Can your CX team identify touchpoints where customer experience improvements are likely to increase conversion rates, upsells, or referrals? But CX isnt just about anecdotes; its about data that drives results. Link specific CX efforts to the revenue impact they can achieve. Is customer satisfaction up?

Metrics 195
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Three Key Chat Strategy Considerations

CCNG

Our experience shows that bad Chat experiences result in lower satisfaction for subsequent Phone conversations, less customer willingness to consider upsell opportunities, and future customer avoidance of Chat because the customer distrusts Chat capabilities. (3)

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Guest Post: How SaaS Companies Can Use Customer Experience to Drive Sales

ShepHyken

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. By having greater visibility into the practicalities, they are trained to seed the idea of upsells and cross-selling.? . Create a virtuous circle.

SaaS 395
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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information. When integrated with a CRM, you can unify all of your inventory and customer data to eliminate silos and increase data accessibility and management.

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How Intent Data Helps Marketers Convert A-List Accounts

We’ll walk you through how intent data can elevate your marketing operation, including how it helps you: Easily prioritize accounts Craft engaging content that converts Retain and upsell customers

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Amazing Business Radio: Devin Poole

ShepHyken

Empowering Customer Support Agents with Data. It is making sure that support agents have the right data and information about the problem, the issue and resolution history, and the context of where the customer is coming from at their disposal. Why is data important in customer service? Is upselling good customer service?

Upselling 305
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How to combine CSP and CRM data to fight churn

ChurnZero

For a more effective outcome, a CSP works alongside your CRM, enhancing insights and giving CS teams the actionable data they need. How to combine CSP and CRM data to fight churn more effectively. Customer success teams have a comprehensive overview of each customer’s journey when CRM data is paired with a CSP’s insights.

CRM 59
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.