OctopusTech

JULY 21, 2023

In this data-driven era, customer data management is highly important than anything else for companies and they are constantly gathering a huge amount of customer information and details. Data of customers act as a lifeline for any business. A data-driven customer experience is important for the success of any company.

Best practices 62

Best practices Management Upselling Sales 62

CustomerSuccessBox

JUNE 11, 2021

Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. How do you recognize Upsell opportunities? Upsell, which essentially is derived from plan upgrades from basic to pro to enterprise, and whatever your path might be. A holistic approach to Upsell.

Upselling 52

Upselling SaaS APIs Enterprise 52

OrecX

APRIL 22, 2021

According to techtarget.com, “Data gravity is the ability of a body of data to attract applications, services and other data.”. Monitor, Manage & Control. Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure).

voip 79

voip APIs Upselling CRM 79

Playvox

OCTOBER 27, 2021

If your contact center isn’t currently focusing on cross-selling and upselling, you’re missing a great opportunity to strengthen customer relationships and increase revenue. Our original contact center research revealed that 28 percent of contact centers generate 11 to 20 percent of their revenue from cross-selling and upselling.

Upselling 52

Upselling Contact Center Best practices Sales 52

Pointillist

MARCH 22, 2018

JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. In this post, I take a detailed look at: What is upsell and cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. These “unicorn” CSMs being those who are customer-focused and responsive yet have the executive acumen to maintain a strategic conversation and the business confidence to ask for an expansion or upsell.

Upselling 98

Upselling SaaS Sales Accountability 98

ShepHyken

MAY 3, 2022

Empowering Customer Support Agents with Data. It is making sure that support agents have the right data and information about the problem, the issue and resolution history, and the context of where the customer is coming from at their disposal. Why is data important in customer service? Is upselling good customer service?

Upselling 305

Upselling Self service Best practices Customer Support 305

ShepHyken

SEPTEMBER 24, 2021

This week we feature an article by Noa Danon, co-founder and CEO of EverAfter, a company that helps build lasting relationships with customers and partners using data and content. By having greater visibility into the practicalities, they are trained to seed the idea of upsells and cross-selling.? . Create a virtuous circle.

SaaS 395

SaaS Sales Customer Experience Upselling 395

CustomerSuccessBox

DECEMBER 13, 2018

Upselling strategies can improve your upsell rate drastically, leading to the financial growth of the company. However, we need to start with the basics before we can learn about upselling strategies. What does Upsell exactly mean? Why is Upsell important? This is where upsells come into the picture.

Upselling 40

Upselling SaaS Feedback B2B 40

ChurnZero

JUNE 15, 2023

Product usage data is one of the best tools customer success managers can use to anticipate customer needs, drive adoption, and increase expansion. With usage data, you can stay one step ahead and get an inside look into your customers’ preferences and potential areas of improvement. What is product usage data?

Accountability 96

Accountability Upselling Analytics Metrics 96

ShepHyken

JUNE 8, 2023

It’s only when you combine all of these considerations that you’ll be able to provide an exceptional experience. To achieve this, ERP software can unify your customer data and maximize its accessibility across marketing, sales, and customer service teams.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

ProProfs Blog

APRIL 5, 2019

Data is the new oil. Data is the fuel for the modern marketing machinery; Data has changed how businesses operate. But like every mineral in its raw, unprocessed form, data is just a bunch of numbers, graphs, and information. The result of this surge in the value of data? Survey data helps fill in this gap.

Surveys 122

Surveys Upselling Employee engagement Sales 122

Working Solutions

DECEMBER 2, 2019

We live in a time of unprecedented opportunity when it comes to creating and executing cross-selling and upselling strategies. Thanks to the rapid advance of technology and the online data gathering it enables, businesses have the power to expand relationships with customers in ways that weren’t possible just a decade or two ago.

Upselling 58

Upselling Technology Sales 58

CustomerSuccessBox

JUNE 3, 2022

The customer success manager’s function is evolving and expanding, and the reason for this transition is- DATA. The best customer success managers (CSMs) or customer success data analysts — or whatever their official title is – are masters of customer data measurement and analysis. Let’s look at the how.

Analytics 52

Analytics Management Best practices Upselling 52

ShepHyken

SEPTEMBER 7, 2023

Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Provide guidelines on interpreting data and taking proactive measures before minor issues become churn risks. When looking for a platform, take all of this into consideration.

B2C 346

B2C Customer centricity Feedback Upselling 346

Totango

SEPTEMBER 11, 2020

Today, however, data-driven customer engagement software allows organizations to efficiently engage with clients in a way that is also personalized and valuable to the customer. This data accumulation enables scalable customer communication that provides valuable and relevant content to the client. Improved Brand Consistency.

Upselling 82

Upselling Enterprise Healthcare Metrics 82

JustCall

APRIL 26, 2022

The squeezing pressure due to the colossal data ocean is already influencing sales executives to bet on cutting-edge sales technologies (like AI) to examine data and suggest the best possible steps forward. Moreover, automated sales intelligence provides all these relevant data in just a few clicks. . What is Sales Intelligence?

B2B 52

B2B Sales Upselling CRM 52

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Joe Rawlinson

NOVEMBER 3, 2024

Improving Data Accuracy for Customer Profiles Traditional manual data entry is often error-prone. Personalizing Interactions With modern optical character recognition (OCR) technology, businesses can instantly access detailed customer data during interactions. It channels quick data capture into your backend management systems.

Customer Service 78

Customer Service Upselling Advertising Banking 78

SmartKarrot

DECEMBER 2, 2022

It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Upselling is a sales strategy used to convince clients to buy a more costly, upgraded, or premium variant of the selected product/ service or other add-ons to close a larger deal. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

CSM Magazine

MARCH 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? You may be asking what Pi has to do with customer data analytics in contact centres? So, why don’t we think the same when it comes to analyzing customer data? International Pi (π) Day is held every year on March 14. Well, please bear with me.

Analytics 52

Analytics Coaching Finance Upselling 52

SmartKarrot

NOVEMBER 24, 2023

In the dynamic realm of B2B, where every move counts, mastering the art of upselling is no longer a mere choice but a strategic imperative. In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships.

Upselling 10

Upselling B2B Education Analytics 10

ShepHyken

NOVEMBER 15, 2023

They are made on data. But many think data is about volume rather than diversity or quality. They deploy every VoC tool at their disposal only to find that analyzing and actioning huge and diverse data sets is far from easy.

Morale 153

Morale Feedback Upselling Surveys 153

CSM Practice

FEBRUARY 12, 2020

Since existing customers are usually more willing to buy, companies typically offer additional solutions and features in the form of upsells and cross-sells. From experience, the best method is to interpret and leverage available customer data to develop a different strategy for expansion selling campaigns. Qualitative Data.

Upselling 52

Upselling Customer centricity Sales Accountability 52

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core .

Upselling 115

Upselling Enterprise Accountability Metrics 115

Totango

OCTOBER 30, 2024

With seemingly never-ending growth capital, organizational leaders focused almost exclusively on getting new customers—retention, upsell, and expansion would be handled by Customer Success. If that’s the case in your company, you should be working to improve those processes before you spend any effort trying to upsell those customers.

Upselling 62

Upselling Sales Accountability SaaS 62

Totango

OCTOBER 20, 2020

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. .

Customer Experience 87

Customer Experience Education Customer centricity Metrics 87

Totango

NOVEMBER 23, 2021

This is because CRM tools are designed to manage customer relationship data, not customer success outcomes. They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. You’re Not Collecting Enough Data to Manage Customer Interactions.

Upselling 94

Upselling CRM Revenue potential Feedback 94

Totango

OCTOBER 14, 2024

An outcome-first approach is the foundation of a customer-led growth motion, where new logos are seeded with the potential for retention, upsell, and expansion. This data in aggregate also provides valuable insights to marketing and sales alike—marketing can use it for both customer campaigns and new lead campaigns.

Sales 62

Sales Upselling Engineering Enterprise 62

aircall

JUNE 15, 2018

Don’t let that data go to waste! Mindfully Collect Customer Data. And today’s support teams can consistently deliver top-notch experiences by taking advantage of data already collected by their marketing and sales colleagues. The right amount of data will help your teams personalize communication for the customer’s benefit.

Customer retention 48

Customer retention Upselling CRM Customer Care 48

Totango

JULY 5, 2022

Monitoring this important information allows you to make informed, data-driven decisions, and to evaluate how customer behaviors and interactions align with your business priorities and make adjustments as needed. . Make the Most of Upsell Opportunities. Engage Your Customers. They are a function of the overall customer experience.

Upselling 101

Upselling CRM Best practices Accountability 101

Centriam Customer Experience Lab

NOVEMBER 16, 2018

It provides increased cross-sell and upsell opportunities. Retailers across the industry are coming to the same conclusion : customer experience is the best way to differentiate a brand. It drives engagement through personalized interactions. It allows teams to make decisions faster, reducing wasted time and resources.

Upselling 60

Upselling Customer Experience Personalization Analytics 60

OctopusTech

JUNE 3, 2024

Secure payment gateways protect customer data, ensuring security. Optimize For Upselling And Cross-Selling Upsell and cross-sell your products to ensure that your average order value increases significantly. Ensure effective use of clear call-to-action buttons, display trust signals, and optimize for upselling and cross-selling.

Upselling 62

Upselling Abandon rate Consulting Consulting 62

Totango

AUGUST 9, 2022

While customer segmentation predates digital technology, segmentation today relies heavily on digital databases and data analytics. Databases store customer data in organized categories for efficient retrieval and use. Data analytics allows stored information to be scanned for patterns that reflect useful business intelligence.

Best practices 103

Best practices B2B Journey mapping Upselling 103

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency. We love data-driven insights,” he says. “We Alice Simons, Sr. What’s not to love?

Upselling 109

Upselling SaaS Accountability Enterprise 109