Lumoa

FEBRUARY 9, 2023

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years. ” – Lynn Hunsaker for ClearAction.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

HelpCrunch

SEPTEMBER 14, 2021

The post B2B Customer Service: Definition & Best Practices appeared first on HelpCrunch blog. If one of them switches to a competitor, you barely feel the difference. Oppositely, if you are offering an issue-tracking SaaS solution to 50 business [ … ].

Best practices 118

Best practices B2B Customer Service SaaS 118

Callminer

MAY 29, 2023

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.

182

182

Brad Cleveland Blog

JUNE 27, 2024

Most customer experience definitions refer to “touchpoints”—customer experience is the sum of all of the … Continue reading → The post What Is Customer Experience? A Guiding Definition appeared first on Brad Cleveland.

Customer Experience 46

Customer Experience 46

HelpCrunch

MARCH 15, 2023

In fact, this [ … ] The post Customer Service Knowledge Base: The Definition and Lifehacks for Building One appeared first on HelpCrunch blog. Here you are, sitting at your desk, catching every client’s issue, and telling them how to proceed with the product.

Customer Service 118

Customer Service 118

SharpenCX

AUGUST 25, 2021

It can be tough to keep up with the latest lingo and to decipher between doppelganger definitions that seem almost identical. And often, when you look for clear definitions of contact center terms, you find explanations laced with jargon. You read the definition (over and over) and ask yourself: “Okay, but what does that even mean?”.

Customer Service 128

Customer Service Technical Support Contact Center Coaching 128

Nicereply

OCTOBER 11, 2024

The post Customer Satisfaction: Definition, Importance & How to Measure appeared first on Customer Happiness Blog. PS: Need help collecting valuable customer feedback? Transform your customer feedback program with Nicereply. Start your free trial today. That’s it for now. Here’s to your success!

Customer retention 52

Customer retention Surveys Feedback Education 52

ProProfs Blog

JANUARY 18, 2022

The post Rating Scale: Definition, Types, Questions & Examples appeared first on ProProfs Learning. With ProProfs Survey Maker, you can choose from thousands of ready-to-use questions, including rating scales, multiple-choice, checkbox, etc., and hundreds of templates. Happy surveying!

Surveys 142

Surveys Best practices Feedback Customer Service 142

HelpCrunch

OCTOBER 12, 2020

The post Knowledge Management: Definition, Importance, and 5 Leading Processes appeared first on HelpCrunch blog. Your team creates products and services thanks to the knowledge they have, you know the clients’ needs, so you can engage them and [ … ].

Management 118

Management 118

Toister Performance Solutions

OCTOBER 30, 2018

The classic definition of employee empowerment never seemed right. A quick Google search brings up this very typical definition from Study.com : Employee empowerment is giving employees a certain degree of autonomy and responsibility for decision-making regarding their specific organizational tasks.

Technical Support 98

Technical Support Advertising Customer centricity Best practices 98

Callminer

FEBRUARY 16, 2016

It’s helpful to review speech analytics definitions to determine the right solution for your business’ individual needs. Here’s what the experts have to say.

Analytics 182

Analytics 182

delighted

MAY 26, 2023

The post Open-ended questions: Definition, examples, and tips appeared first on Delighted. Ready to put your knowledge of open-ended questions to the test? Sign up for a 7-day trial or jump into a free plan to create and send surveys in minutes.

Surveys 90

Surveys Feedback Best practices Marketing 90

Callminer

NOVEMBER 20, 2019

The post VOE Definition: What is a Verification of Employment (VOE)? Of course, entities outside of the recruiting arena may find the VOE process extremely helpful in deciding what degree of risk a potential business partner, loan recipient, etc. represents for their organization. appeared first on CallMiner.

Government 140

Government Call Center Personalization Best practices 140

Nicereply

NOVEMBER 27, 2023

This article aims to be your definitive guide on CSAT—what it is, why it’s indispensable, and how to measure and improve it in your organization. Definition and Concept – What Does CSAT Stand for? Customer Satisfaction Score Definition & Measurement appeared first on Customer Happiness Blog.

Metrics 59

Metrics Surveys Analytics Feedback 59

Momentum Telecom

JULY 13, 2023

based managed network provider.

Customer centricity 98

Customer centricity Management Technology Sales 98

ProProfs Blog

DECEMBER 14, 2021

As the Likert Scale definition suggests – these surveys are employed to gauge the level of agreement on a specific topic. The post Likert Scale: Definition, Types, Questions & Advantages appeared first on ProProfs Learning. Types Of Likert Scale With Examples & Questions.

Surveys 78

Surveys Feedback Customer Support Employee engagement 78

Callminer

SEPTEMBER 30, 2019

Gain an understanding of data mining, including data mining techniques, tools for data mining, and data mining best practices you should know.

Best practices 182

Best practices 182

kommunicate

SEPTEMBER 14, 2023

The post Affiliate Marketing 101: Definition and How to Get Started in 2023 appeared first on Kommunicate Blog. Brands and businesses have been partnering with influencers to gain more traction for their products. In this blog post, we are going to teach you the basics of affiliate marketing. [.]

Marketing 52

Marketing 52

Callminer

MARCH 14, 2017

Definition of Voice Analytics Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. Definition, Tips, Best Practices, and Challenges of Voice Analytics appeared first on CallMiner. This software was first leveraged for commercial purposes in the enterprise in […].

Best practices 140

Best practices Analytics Enterprise Contact Center 140

Callminer

DECEMBER 12, 2019

There is no single perfect approach to improving the employee experience. Here are some best practices for creating an ideal experience within your company.

Best practices 182

Best practices 182

Callminer

JANUARY 26, 2020

In this post, we discuss customer empathy and why it’s crucial for a positive customer experience, as well as tips for how you can start building and deepening customer empathy in every interaction.

Customer Experience 207

Customer Experience 207

LiveVox

SEPTEMBER 25, 2023

In this comprehensive guide, we’ll dive into the essence of AI voice generators, explore how they work, and uncover their transformative applications, particularly […] The post What is an AI Voice Generator: Definition, Functionality, and Contact Center Applications appeared first on LiveVox.

Contact Center 52

Contact Center Customer Experience 52

Beyond Philosophy

MAY 11, 2023

The funny thing is that even after having over twenty years of experience in customer experience, I don’t have an excellent definition of customer engagement. Now, obviously, the words have an implied definition. However, I wanted a streamlined and straightforward definition. ” So, those are some definitions.

Marketing 393

Marketing Customer centricity Feedback Customer Experience 393

Callminer

NOVEMBER 19, 2019

Employers and other entities that need to check an individual's prior work history can call upon an arsenal of tactics, including Verification of Employment (VOE).

182

182

Lumoa

SEPTEMBER 11, 2023

The post The Definitive Guide to Creating a Standout Customer Experience Strategy appeared first on Lumoa. Experience the irreplaceable excitement of forging a productive partnership with your valued buyers as you progress from delivering plain old customer satisfaction to thrilling customer delight.

Customer Experience 78

Customer Experience Airlines Metrics Feedback 78

Nicereply

JUNE 24, 2021

There are definitely Customer Effort Score detractors out there. They need definitely more research to confirm the connection between difficult experiences and disloyalty. CES is definitely a more difficult metric to understand than CSAT, so we recommend doing a quick lunch-and-learn or sending around a team email on the subject.

Customer effort 81

Customer effort Surveys Metrics Feedback 81

JustCall

AUGUST 24, 2021

Good cold calling practices can definitely increase success rate. The post The Complete Guide to Call Center Campaigns: Definition and Types appeared first on Justcall Blog. Engaged call center agents are 3.3X more likely to feel empowered to resolve customer issues.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

JivoChat

FEBRUARY 5, 2023

This article will overview the definition, process, and resources needed for efficient eCommerce fulfillment. They provide several key benefits, such as streamlining order processing, freeing internal resources, and providing superior customer service experiences.

CRM 75

CRM Transportation Accountability outsourcing 75

delighted

MAY 11, 2022

The post Leading questions: Definition, examples, and why you should avoid them appeared first on Delighted. Start gathering feedback and understanding your customers and employees with Delighted’s self-serve experience management platform.

Surveys 102

Surveys Feedback Best practices Marketing 102

delighted

SEPTEMBER 16, 2022

The post Close-ended questions: Definition, types, examples, and advantages appeared first on Delighted. You can test out close-ended and open-ended questions in a 7-day trial, or jump directly into our free plan and capture customer or employee sentiment in minutes.

Surveys 84

Surveys Feedback Advertising Best practices 84

SmartAction

FEBRUARY 27, 2023

On the other hand, if personalized assistance and the ability to handle complex inquiries are important, IVA is definitely the better option. Read More The post The Definitive Guide: IVA vs IVR and What’s Right for Your Contact Center appeared first on SmartAction. So, What’s the best solution for the contact center?

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

Callminer

AUGUST 8, 2018

Collection strategies help to determine which accounts have a higher probability of losses, categorize the different types of customers, and prioritize and target customers.

Analytics 182

Analytics Accountability 182

MiaRec

DECEMBER 7, 2023

Whether you haven't officially dabbled with Contact Center AI yet or you are a trailblazer, you will have heard different, confusing, and sometimes conflicting things about what Artificial Intelligence (AI) can and cannot do.

Contact Center 104

Contact Center Quality management Analytics Management 104

Callminer

NOVEMBER 20, 2019

An understanding of the CFPB arbitration rule illuminates some of the struggles between organizations and consumers. Learn more about its implementation and its implications.

Best practices 182

Best practices 182

SharpenCX

NOVEMBER 10, 2017

Learn the definitions and calculations for 13 common contact center metrics. [.]. The post 13 Contact Center Metrics: Definitions & Calculations appeared first on Sharpen Contact Center Software.

Contact Center 81

Contact Center Metrics Contact center software Customer Experience 81

Lumoa

SEPTEMBER 11, 2023

The post The Definitive Guide to Creating a Standout Customer Experience Strategy Template appeared first on Lumoa. Experience the irreplaceable excitement of forging a productive partnership with your valued buyers as you progress from delivering plain old customer satisfaction to thrilling customer delight.

Customer Experience 78

Customer Experience Airlines Metrics Feedback 78

ProProfs Blog

DECEMBER 30, 2021

The post Cluster Sampling: Definition, Methods & Applications appeared first on ProProfs Learning. Have you already identified your clusters and are ready to begin surveying? Make use of renowned survey tools such as ProProfs Survey Maker and Qualaroo and create beautiful, highly secure, and responsive surveys.

Banking 60

Banking Surveys Marketing Sales 60