Definition Metrics Revenue potential 
ClientSuccess
OCTOBER 5, 2020
Personal customer relationships are still king: Even though 2020 has definitely been lacking in in-person engagement, personal relationships are still number one in the customer success world. Toolkit: Customer Success Metrics Toolkit. Webinar: When to Invest, Specialize, and Scale Customer Success .
Mindtouch
JULY 31, 2017
To see the truly transformational effects of KCS, we require a different definition of “work.” Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. KCS Turns Support Agents to Knowledge Workers.
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JustCall
MARCH 10, 2023
By this definition, call flows are the route map describing how customers connect with the right representative. Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. As a result, they can use it to process end-to-end customer calls quickly and efficiently.
SmartKarrot
APRIL 24, 2020
The mainstream definition of the term ‘ customer success’ indicates that it is a business methodology of ensuring that the customers achieve their desired outcomes while using your product or service. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well.
Comm100
FEBRUARY 5, 2018
As CRM thought leader, Paul Greenberg puts it : “When it comes down to it, most of the [vendors] in this market may call themselves customer engagement companies, but [they] don’t compete with each other because their products are so different … There is no definition to this emerging market yet.”. Download Now.
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