Callminer

APRIL 23, 2019

Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. These metrics can be measured by the phone systems or call center solutions – with or without recording the actual customer interaction. As service has become more complicated, so have the ways in which we measure service.

Best practices 159

Best practices Call Center Banking Contact Center 159

AWS Machine Learning

OCTOBER 2, 2023

We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts. Create a SageMaker pipeline definition to orchestrate model building. We started by creating command line scripts from the experiment code.

Scripts 114

Scripts Construction Engineering APIs 114

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 108

Scripts Best practices Accountability Engineering 108

AWS Machine Learning

NOVEMBER 21, 2024

In the script check_autopilot_job_status.py, we repeatedly check the status of the training job until it’s complete. The preprocessing script ( preprocess_evaluation.py ) creates a.jsonl (JSON Lines) file, which serves as the test dataset for the evaluation phase. SageMaker Autopilot supports fine-tuning a variety of LLMs.

Metrics 77

Metrics APIs Healthcare Scripts 77

JustCall

JULY 23, 2020

In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. But, weighing every other metric under the sun means you're in for a waste of your precious time.

Sales 52

Sales Metrics Upselling Benchmark 52

AWS Machine Learning

NOVEMBER 10, 2023

Additionally, you need to define which underlying metric fits best for your task and you want to optimize for (such as accuracy, F1 score, or ROC). How does the combination of certain hyperparameter values influence my performance metric? We opted for providing our own Python script and using Scikit-learn as our framework.

Scripts 110

Scripts Metrics Feedback Enterprise 110

Callminer

APRIL 24, 2020

Focus on the Metrics that Matter Most. Keeping track of call metrics and agent KPIs is a good way of maintaining a high level of performance in the call center. However, you should be careful not to measure too much so you don’t end up drowning in metrics and data. Call Center Metrics Guide. Avoid Negative Language.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

AWS Machine Learning

OCTOBER 2, 2024

Maintaining clarity: Providing unambiguous instructions and definitions Clear communication is the cornerstone of effective AI agents. Avoid ambiguous function names and definitions and set clear descriptions for its parameters. Latency or response time – This metric measures how long a task took to run and the response time.

Best practices 95

Best practices APIs Metrics Accountability 95

AWS Machine Learning

NOVEMBER 1, 2024

Look up the API definition This step uses an FM to perform classification. Then it passes the sample data and the user question to an FM and responds with a Python script that transforms data to answer the question. For more details, refer to Druva’s Secret Sauce: Meet the Technology Behind Dru’s GenAI Magic.

APIs 106

APIs Scripts Engineering Government 106

AWS Machine Learning

FEBRUARY 6, 2023

Together with the implementation details in a corresponding example Jupyter notebook , you will have tools available to perform model selection by exploring pareto frontiers, where improving one performance metric, such as accuracy, is not possible without worsening another metric, such as throughput.

APIs 79

APIs Scripts Metrics Benchmark 79

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. Outbound call center metrics: Outbound Calls per Day. Transfer rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

AWS Machine Learning

MAY 16, 2024

Problem definition Traditionally, the recommendation service was mainly provided by identifying the relationship between products and providing products that were highly relevant to the product selected by the customer. as the entry point script to handle invocations. Provide the inference.py

Personalization 115

Personalization APIs Scripts Technical Support 115

Totango

APRIL 26, 2021

Health – Control health definitions and get more visibility in health reasons to drive the right action. . Download Campaign Metrics for Targeted Users. System Browser Scripts settings – You can now enable/disable session recordings in Global Settings -> General.

Scripts 62

Scripts APIs Customer retention Enterprise 62

AWS Machine Learning

NOVEMBER 15, 2024

You define a denied topic by providing a natural language definition of the topic along with a few optional example phrases of the topic. For automatic model evaluation jobs, you can either use built-in datasets across three predefined metrics (accuracy, robustness, toxicity) or bring your own datasets.

APIs 96

APIs Government Best practices Metrics 96

AWS Machine Learning

NOVEMBER 9, 2023

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 121

Scripts Accountability Engineering Best practices 121

Fonolo

JANUARY 10, 2023

Some tasks definitely DO require the human touch, and AIs can help with that, too, by eliminating mundane tasks like data entry and staff scheduling, giving employees more time to focus on tasks that require a human touch. Improve Operations with In-Depth insight into Metrics and KPIs . A Guide to Improving Call Center Operations.

Call Center 91

Call Center Interactive Voice Response Average Handle Time First call resolution 91

CSM Magazine

APRIL 9, 2024

Definition and Context Process mining is the art of discovering, monitoring, and improving processes based on event data. Performance Analysis : Metrics such as throughput, cycle time, and resource utilization are essential for process optimization. What Is Process Mining?

Construction 52

Construction Scripts Metrics 52

AWS Machine Learning

OCTOBER 27, 2022

The quick way to identify a CPU bottleneck is to monitor CPU and GPU utilization metrics for SageMaker training jobs in Amazon CloudWatch. You can access these views from the AWS Management Console within the training job page’s instance metrics hyperlink. Pick the relevant metrics and switch from 5-minute to 1-minute resolution.

Scripts 77

Scripts Benchmark Metrics Transportation 77

AWS Machine Learning

NOVEMBER 16, 2022

AWS Batch Job Definitions. The deployments are done using bash scripts, and in this case we use the following command: bash malware_detection_deployment_scripts/deploy.sh -s ' ' -b 'malware- detection- -artifacts' -p -r " " -a. The latter are averaged metrics over the number of labels. Malware detection model metrics.

Scripts 85

Scripts Metrics Accountability Benchmark 85

AWS Machine Learning

OCTOBER 8, 2024

The test dataset is used to evaluate the performance of the trained model and compute various loss metrics, such as mean absolute error (MAE) and root-mean-squared error (RMSE). The processing script ( evaluation.py ) is specified here, which will compute evaluation metrics based on the model’s predictions and the true labels.

Metrics 92

Metrics APIs Sales Accountability 92

AWS Machine Learning

NOVEMBER 28, 2022

This pipeline automates and connects the data preprocessing, model training, model metrics tracking in SageMaker Experiments, data postprocessing, and, model cataloging in SageMaker model registry. The key file for deployment is the shell script deployment/deploy.sh. Sources the virtual environment activation script.

Scripts 83

Scripts Accountability Call flow Consulting 83

aircall

OCTOBER 7, 2016

Stays on top of metrics, and adjusts the company’s direction if necessary. Nevertheless, in practice, you’ll be confronted with situations which don’t follow the script. You’ll need to start on time, take fixed breaks, and meet your supervisor’s expectations in terms of metrics. Oversees the call center as a whole. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

Global Response

JULY 10, 2023

Defining Your Brand Identity Before you can create brand consistency through your call center, you need to have a clear vision and definition for your brand identity. Key messaging and elevator pitches can also be used for the basis of on-brand scripts and training materials. We’ll show you how in this article.

Call Center 62

Call Center Scripts Education Personalization 62

AWS Machine Learning

SEPTEMBER 18, 2023

Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. In the following code, the desired number of actors is passed in as an input argument to the script. Let’s look at sections of the scripts that perform this data preprocessing. get("OfflineStoreConfig").get("S3StorageConfig").get("ResolvedOutputS3Uri")

Scripts 121

Scripts APIs Government Construction 121

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. That requires involvement in process design and improvement, workload planning and metric and KPI analysis. Kirk Chewning. kirkchewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

AWS Machine Learning

MAY 31, 2023

Alternatively, you can use ensemble models or business logic scripting. file in the workspace directory contains scripts to load and save a PyTorch model. The script for exporting this model can be found on the GitHub repo. !docker client("s3") # sagemaker variables role = get_execution_role() sm_client = boto3.client(service_name="sagemaker")

APIs 104

APIs Scripts Engineering Accountability 104

AWS Machine Learning

MAY 8, 2023

SageMaker MMEs can horizontally scale using an auto scaling policy and provision additional GPU compute instances based on specified metrics. script from the following cell. While waiting for the command to finish running, you can check the scripts used in this step. This is run as part of the generate_model.sh

Engineering 94

Engineering APIs Best practices Scripts 94

AWS Machine Learning

FEBRUARY 12, 2024

For hyperparameter tuning, a hyperparameter optimization (HPO) job can be initiated, selecting the best model based on the objective metric. Evaluate – A PySpark processing job evaluates the model using a custom Spark script. This decision is based on a condition metric defined in the configuration file.

Engineering 129

Engineering Wait times Metrics Accountability 129

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Healthcare 98

Healthcare Accountability Metrics Surveys 98

AWS Machine Learning

JUNE 7, 2023

Test Workbench standardizes automated test management by allowing chatbot development teams to generate, maintain, and execute test sets with a consistent methodology and avoid custom scripting and ad-hoc integrations. Conversation intent failure metrics — A bar graph showing the top five worst performing intents in the test set, if any.

Chatbots 89

Chatbots Interactive Voice Response Metrics Scripts 89

AWS Machine Learning

FEBRUARY 27, 2023

Single objective optimization with a performance metric is the most common approach for tuning ML models. Multi-objective optimization methods represent different trade-offs between the desired metrics. It then chooses the hyperparameter values that result in a model that performs the best, as measured by a metric (e.g.,

Metrics 86

Metrics Analytics Scripts Banking 86

JustCall

MARCH 13, 2023

Let’s start with the first call resolution definition. FCR is an important metric for measuring customer satisfaction and the effectiveness of customer service teams. First call resolution metrics are critical for measuring the effectiveness of customer service. What Is First Call Resolution? and How to Improve FCR?)

First call resolution 40

First call resolution Self service Metrics Benchmark 40

TechSee

DECEMBER 28, 2020

Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. No longer viewed as telephone answerers, chat typers, or script readers, customer service agents have become strategic customer liaisons. Focus on CX and CX metrics.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

AWS Machine Learning

MAY 9, 2023

SageMaker MMEs can horizontally scale using an auto scaling policy and provision additional GPU compute instances based on specified metrics. Here we have the Python script model.py , which implements all the logic to initialize the T5 model and run inference for the translation task. Running the bash script create_hf_env.sh

APIs 98

APIs Scripts Best practices Enterprise 98

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 76

Analytics Engineering Metrics APIs 76

AWS Machine Learning

JUNE 7, 2023

The containers are pulled from Amazon Elastic Container Registry (Amazon ECR) and launched automatically into the instances in the cluster based on the multi-node parallel job definition. Next, we dive deeper into these two metrics with BERT 1.5B billion parameters) model using PyTorch and DeepSpeed. pre-training as an example.

Engineering 74

Engineering Scripts Metrics Technology 74

CSM Magazine

SEPTEMBER 30, 2022

This is a set of scripts for measuring metrics. To evaluate performance, Google Page Speed ​​Insights measures several metrics and also evaluates some site parameters that it believes can significantly improve the performance of your website. In any case, it is better to listen to them, it will definitely not be superfluous.

Scripts 52

Scripts Metrics Engineering Sales 52