Callminer

APRIL 24, 2020

Focus on the Metrics that Matter Most. Keeping track of call metrics and agent KPIs is a good way of maintaining a high level of performance in the call center. However, you should be careful not to measure too much so you don’t end up drowning in metrics and data. Call Center Metrics Guide. Avoid Negative Language.

Best practices 182

Best practices Call Center Coaching Schedule adherence 182

AWS Machine Learning

FEBRUARY 12, 2025

For this post, we use a dataset called sql-create-context , which contains samples of natural language instructions, schema definitions and the corresponding SQL query. We also included a data exploration script to analyze the length of input and output tokens. We encourage you to read this post while running the code in the notebook.

Scripts 78

Scripts Metrics Engineering Accountability 78

AWS Machine Learning

MAY 29, 2024

bin/bash # Set the prompt and model versions directly in the command deepspeed /root/LLaVA/llava/train/train_mem.py --deepspeed /root/LLaVA/scripts/zero2.json It sets up a SageMaker training job to run the custom training script from LLaVA. For full parameter fine-tuning, ml.p4d.24xlarge

Scripts 131

Scripts Healthcare Metrics Finance 131

AWS Machine Learning

APRIL 12, 2023

All the training and evaluation metrics were inspected manually from Amazon Simple Storage Service (Amazon S3). The code to invoke the pipeline script is available in the Studio notebooks, and we can change the hyperparameters and input/output when invoking the pipeline.

Scripts 104

Scripts APIs Metrics Best practices 104

AWS Machine Learning

OCTOBER 2, 2023

We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts. Create a SageMaker pipeline definition to orchestrate model building. We started by creating command line scripts from the experiment code.

Scripts 120

Scripts Construction Engineering APIs 120

Callminer

FEBRUARY 4, 2021

Now more than ever, organizations need to actively manage the Average-Speed-of-Answer (ASA) metric. While customers definitely care for your company’s softer hand, don’t exaggerate it. Despite the pandemic, customers have retained the expectation that if they call you, you’ll be there for them.

Call Center 345

Call Center Contact Center Finance Consulting 345

AWS Machine Learning

NOVEMBER 15, 2023

If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). Training script template The AutoML workflow in this post is based on scikit-learn preprocessing pipelines and algorithms. Note that individual pipeline scripts are not created yet at this point.

Scripts 114

Scripts Best practices Accountability Engineering 114

AWS Machine Learning

MARCH 27, 2025

Where discrete outcomes with labeled data exist, standard ML methods such as precision, recall, or other classic ML metrics can be used. These metrics provide high precision but are limited to specific use cases due to limited ground truth data. If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate.

Education 91

Education Engineering APIs Enterprise 91

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. That requires involvement in process design and improvement, workload planning and metric and KPI analysis. Kirk Chewning. kirkchewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

TechSee

DECEMBER 28, 2020

Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. No longer viewed as telephone answerers, chat typers, or script readers, customer service agents have become strategic customer liaisons. Focus on CX and CX metrics.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

JustCall

MAY 12, 2021

Sales Scripts. Sales content collateral, particularly cold calling scripts , email scripts , and SMS texts are vital to sales success. Framing sales scripts may not be tough for sales agents. Typically, this involves measuring vital sales KPIs and metrics that affect sales performance. Sales KPIs and Metrics.

Sales 52

Sales call center software Scripts call center solutions 52

AWS Machine Learning

NOVEMBER 10, 2023

Additionally, you need to define which underlying metric fits best for your task and you want to optimize for (such as accuracy, F1 score, or ROC). How does the combination of certain hyperparameter values influence my performance metric? We opted for providing our own Python script and using Scikit-learn as our framework.

Scripts 115

Scripts Metrics Feedback Enterprise 115

AWS Machine Learning

MAY 16, 2024

Problem definition Traditionally, the recommendation service was mainly provided by identifying the relationship between products and providing products that were highly relevant to the product selected by the customer. as the entry point script to handle invocations. Provide the inference.py

Personalization 122

Personalization APIs Scripts Technical Support 122

JustCall

JULY 23, 2020

In this blog, we'll run you through all the important sales metrics and KPIs you need to assess for optimum results. . Measuring your sales metrics and KPIs is a healthy exercise for improving overall sales performance. But, weighing every other metric under the sun means you're in for a waste of your precious time.

Sales 52

Sales Metrics Upselling Benchmark 52

AWS Machine Learning

FEBRUARY 6, 2023

Together with the implementation details in a corresponding example Jupyter notebook , you will have tools available to perform model selection by exploring pareto frontiers, where improving one performance metric, such as accuracy, is not possible without worsening another metric, such as throughput.

APIs 90

APIs Scripts Metrics Benchmark 90

AWS Machine Learning

NOVEMBER 9, 2023

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 122

Scripts Accountability Best practices Engineering 122

AWS Machine Learning

NOVEMBER 16, 2022

AWS Batch Job Definitions. The deployments are done using bash scripts, and in this case we use the following command: bash malware_detection_deployment_scripts/deploy.sh -s ' ' -b 'malware- detection- -artifacts' -p -r " " -a. The latter are averaged metrics over the number of labels. Malware detection model metrics.

Scripts 94

Scripts Metrics Accountability Benchmark 94

AWS Machine Learning

SEPTEMBER 18, 2023

Each stage in the ML workflow is broken into discrete steps, with its own script that takes input and output parameters. In the following code, the desired number of actors is passed in as an input argument to the script. Let’s look at sections of the scripts that perform this data preprocessing. get("OfflineStoreConfig").get("S3StorageConfig").get("ResolvedOutputS3Uri")

Scripts 128

Scripts APIs Government Construction 128

AWS Machine Learning

NOVEMBER 28, 2022

This pipeline automates and connects the data preprocessing, model training, model metrics tracking in SageMaker Experiments, data postprocessing, and, model cataloging in SageMaker model registry. The key file for deployment is the shell script deployment/deploy.sh. Sources the virtual environment activation script.

Scripts 93

Scripts Accountability Call flow Consulting 93

Quality Contact Solutions

DECEMBER 31, 1969

Are there issues with the script, the leads, or the agents? Sales Per Hour (SPH) : This metric is defined as the number of sales made divided by the number of hours and is common for telemarketing companies to use to measure success. Is it succeeding? Is it failing? These are questions we need to ask each and every day.

Telemarketing 40

Telemarketing Metrics Scripts Sales 40

AWS Machine Learning

OCTOBER 27, 2022

The quick way to identify a CPU bottleneck is to monitor CPU and GPU utilization metrics for SageMaker training jobs in Amazon CloudWatch. You can access these views from the AWS Management Console within the training job page’s instance metrics hyperlink. Pick the relevant metrics and switch from 5-minute to 1-minute resolution.

Scripts 88

Scripts Benchmark Metrics Transportation 88

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. Outbound call center metrics: Outbound Calls per Day. Transfer rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Healthcare 98

Healthcare Accountability Metrics Surveys 98

Fonolo

JANUARY 10, 2023

Some tasks definitely DO require the human touch, and AIs can help with that, too, by eliminating mundane tasks like data entry and staff scheduling, giving employees more time to focus on tasks that require a human touch. Improve Operations with In-Depth insight into Metrics and KPIs . A Guide to Improving Call Center Operations.

Call Center 91

Call Center Interactive Voice Response Average Handle Time First call resolution 91

aircall

OCTOBER 7, 2016

Stays on top of metrics, and adjusts the company’s direction if necessary. Nevertheless, in practice, you’ll be confronted with situations which don’t follow the script. You’ll need to start on time, take fixed breaks, and meet your supervisor’s expectations in terms of metrics. Oversees the call center as a whole. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

AWS Machine Learning

OCTOBER 2, 2024

Maintaining clarity: Providing unambiguous instructions and definitions Clear communication is the cornerstone of effective AI agents. Avoid ambiguous function names and definitions and set clear descriptions for its parameters. Latency or response time – This metric measures how long a task took to run and the response time.

Best practices 98

Best practices APIs Metrics Accountability 98

AWS Machine Learning

MAY 31, 2023

Alternatively, you can use ensemble models or business logic scripting. file in the workspace directory contains scripts to load and save a PyTorch model. The script for exporting this model can be found on the GitHub repo. !docker client("s3") # sagemaker variables role = get_execution_role() sm_client = boto3.client(service_name="sagemaker")

APIs 111

APIs Scripts Engineering Accountability 111

Totango

APRIL 26, 2021

Health – Control health definitions and get more visibility in health reasons to drive the right action. . Download Campaign Metrics for Targeted Users. System Browser Scripts settings – You can now enable/disable session recordings in Global Settings -> General.

Scripts 63

Scripts APIs Customer retention Enterprise 63

AWS Machine Learning

FEBRUARY 12, 2024

For hyperparameter tuning, a hyperparameter optimization (HPO) job can be initiated, selecting the best model based on the objective metric. Evaluate – A PySpark processing job evaluates the model using a custom Spark script. This decision is based on a condition metric defined in the configuration file.

Engineering 134

Engineering Wait times Metrics Accountability 134

OrecX

JULY 2, 2018

Call categorization, based on search definitions and the content of the call recording, along with the context of the conversation taking place between an agent and customer. Scorecards and reports with metrics on agent script compliance, agent team performance, regulatory compliance, and more.

Analytics 70

Analytics Metrics Scripts Coaching 70

CSM Magazine

JUNE 1, 2018

Unlike scripted chatbots, which usually provide simple, automated responses based on predefined rules or scripts, proper AI tools can pull together and analyze a variety of historical conversations. Improvement in Service Metrics. And the metrics they use are specific to the needs and issues of their target customer.

Customer Service 70

Customer Service Airlines Morale Scripts 70

Comm100

SEPTEMBER 28, 2016

But with all of the different definitions of what a churn rate is, how to derive it, and what to do with the information once you have it, it can be hard to know where to begin. If the definition above sounds vague, it is. Free Download] Live Chat Scripts to Make Stellar Agents. Customer churn has to be defined by each team.

Customer retention 72

Customer retention Scripts Accountability Metrics 72

AWS Machine Learning

MAY 8, 2023

SageMaker MMEs can horizontally scale using an auto scaling policy and provision additional GPU compute instances based on specified metrics. script from the following cell. While waiting for the command to finish running, you can check the scripts used in this step. This is run as part of the generate_model.sh

Engineering 100

Engineering APIs Best practices Scripts 100

CX Journey

OCTOBER 20, 2015

If you're not familiar with that, it's a metric created by Corporate Executive Board (CEB) , based on the following questions, using a 7-point verbal scale: Please indicate the extent to which you agree or disagree with the following statements about your service experience, overall: - The company made it easy for me to handle my issue. -

Customer Experience 75

Customer Experience Scripts Customer effort Journey mapping 75

ProProfs Blog

JUNE 21, 2019

Let’s first get a definition of customer retention. According to Oracle’s 2013 Commerce Trends survey, 42% of respondents say customer retention is a top metric by which they measure success. Discounts, free shipping, and loyalty points rule the list. Understand Customer Retention. Keep an eye on Your Business Lifecycle.

Customer retention 95

Customer retention Sales Marketing Scripts 95

Up Your Service

AUGUST 26, 2015

Current research confirms that hospital quality metrics improve as patient experience scores improve. To improve service and remain competitive in the healthcare industry: Create a new definition of service. With this definition, all medical personnel can appreciate their roles in providing both internal and external service.

Healthcare 87

Healthcare Government Education Scripts 87

AWS Machine Learning

FEBRUARY 27, 2023

Single objective optimization with a performance metric is the most common approach for tuning ML models. Multi-objective optimization methods represent different trade-offs between the desired metrics. It then chooses the hyperparameter values that result in a model that performs the best, as measured by a metric (e.g.,

Metrics 95

Metrics Analytics Scripts Banking 95