ClientSuccess

OCTOBER 5, 2020

Modern customer success is all about personalization and relationships, which is why customer relationship management is so important. Personal customer relationships are still king: Even though 2020 has definitely been lacking in in-person engagement, personal relationships are still number one in the customer success world.

Management 80

Management Revenue potential Accountability Metrics 80

Mindtouch

JULY 31, 2017

To see the truly transformational effects of KCS, we require a different definition of “work.” Building Revenue Potential (and the Future) Through Knowledge. Each person, each department, brings its own perspective about how the products and services relate to the customer. KCS Turns Support Agents to Knowledge Workers.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

JustCall

NOVEMBER 23, 2022

Given the definition of sales enablement, it is evident that its purpose is to streamline sales performance throughout the buyer’s journey. Granular analysis of this KPI can also highlight each sales rep’s personal strengths and weaknesses, allowing leaders to position them to play to their skills. Importance of Sales Enablement.

Sales 52

Sales Upselling Revenue potential Coaching 52

JustCall

MARCH 10, 2023

By this definition, call flows are the route map describing how customers connect with the right representative. A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>! The objective is to make this journey as effortless as possible.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

SmartKarrot

APRIL 24, 2020

The mainstream definition of the term ‘ customer success’ indicates that it is a business methodology of ensuring that the customers achieve their desired outcomes while using your product or service. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

Marketing (Personalization) Software. As CRM thought leader, Paul Greenberg puts it : “When it comes down to it, most of the [vendors] in this market may call themselves customer engagement companies, but [they] don’t compete with each other because their products are so different … There is no definition to this emerging market yet.”.

CRM 58

CRM Marketing Multichannel Self service 58