JustCall

NOVEMBER 23, 2022

Given the definition of sales enablement, it is evident that its purpose is to streamline sales performance throughout the buyer’s journey. Maximizes profitability as you can not only capitalize on cross-selling and upselling opportunities but also discover high-potential revenue generation opportunities. Conversion Rate.

Sales 52

Sales Upselling Revenue potential Coaching 52

Mindtouch

JULY 31, 2017

To see the truly transformational effects of KCS, we require a different definition of “work.” Building Revenue Potential (and the Future) Through Knowledge. you will know what content helped close a sale, what content helped close a case, or what content was missing to help seal the upsell.

Average Handle Time 48

Average Handle Time Self service Revenue potential Upselling 48

JustCall

MARCH 10, 2023

By this definition, call flows are the route map describing how customers connect with the right representative. Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Automated workflows will help you fatten the profit margins.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

SmartKarrot

APRIL 24, 2020

The mainstream definition of the term ‘ customer success’ indicates that it is a business methodology of ensuring that the customers achieve their desired outcomes while using your product or service. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

As CRM thought leader, Paul Greenberg puts it : “When it comes down to it, most of the [vendors] in this market may call themselves customer engagement companies, but [they] don’t compete with each other because their products are so different … There is no definition to this emerging market yet.”.

CRM 49

CRM Marketing Multichannel Self service 49