Totango

JUNE 4, 2019

According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback. Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. Be sure you are capturing feedback at multiple levels as well.

Upselling 80

Upselling Feedback Enterprise Surveys 80

TechSee

MARCH 21, 2024

Integrated AI and AR: Advanced AI and Augmented Reality (AR) technology guide customer and confirm successful steps in real-time, providing immediate feedback to customers. Accelerated activation improves cash flow and creates opportunities to upsell additional services. Impact on the Bottom Line Millions of dollars in annual savings.

Self service 109

Self service APIs Upselling Contact Center 109

TeamSupport

OCTOBER 11, 2019

You’ve given them countless product demos. Highly satisfied customers are more receptive to upselling – Customers that like your business not only stick around, they’re also more likely to buy again. Also, because of their extensive experience of working with your company, they’re able to provide you with in-depth customer feedback.

B2B 70

B2B Sales Customer Experience Upselling 70

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. Record customer feedback and make sure management reviews it, as feedback provides invaluable data that can help you identify bottlenecks along the customer journey. Then, act upon that feedback. Always keep the customer experience in mind.

Enterprise 81

Enterprise Upselling Feedback Advertising 81

Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. Likewise, better customer outcomes promote more sales from customer renewals, upsells, and referrals. Incorporating feedback.

B2B 85

B2B SaaS Education Brand ambassadors 85

ProProfs Blog

DECEMBER 16, 2020

Identify upsell and cross-sell opportunities that can be offered during an ongoing conversation. One, you can identify upsell opportunities for your business. Prepare Post-Chat Forms to Capture Detailed Customer Feedback. Initiate a chat that helps sales and support teams understand customer intent better.

Management 147

Management Chatbots Sales Upselling 147

Totango

JUNE 11, 2019

And listen to feedback, as a customer’s goals can always evolve. It offers the capabilities your team needs to make escalations better and it collects feedback you can use to prevent future escalations. Request a demo or explore Spark to learn more. Overcome Customer Success Challenges Using Customer Success Software.

Customer centricity 94

Customer centricity Best practices Upselling Feedback 94

ChurnZero

JUNE 26, 2020

Decide if highly specific questions can wait to be answered during the demo to avoid probable question misinterpretation. when you collect information before scheduling a demo, decide if yes-no answers will suffice for your exploratory questioning/qualifying and if the vendor can expound upon their responses during the demo).

Technical Support 98

Technical Support Accountability Upselling Sales 98

Amity

DECEMBER 12, 2016

Catching customer feedback and pain points early on gives you a chance to prevent problems before they explode or paint your company in a negative light. Increasing Upsell Opportunities. At the end of the day, your boss measures your success at customer management by the renewals and upsells you generate for the product.

Upselling 84

Upselling Entertainment Education Personalization 84

Totango

APRIL 5, 2019

This could mean giving more attention to accounts that are in danger of churning or it could mean finding opportunities for upsells based on high usage rates. Gross upsell. For example, you could link metrics directly to specific campaigns in order to get timely feedback. Let’s take a closer look at each metric.

Metrics 75

Metrics Upselling Accountability Enterprise 75

Totango

SEPTEMBER 13, 2022

Expansion of product usage through upsells. In that case, this might trigger a customer retention workflow to reach out and take corrective action, while a customer with a high satisfaction score might trigger an upsell offer. Keep Your Playbooks Current by Measuring Impact and Incorporating Feedback. Onboarding.

SaaS 90

SaaS Upselling Best practices Customer retention 90

Totango

JUNE 20, 2019

Start a Customer Feedback Program: Voice of Customer information can provide context to the raw adoption numbers your customer success platform captures. There could be an unforeseen element at play, such as loss of key personnel, that direct feedback may uncover. Request a demo to explore Spark and start boosting adoption rates.

Metrics 86

Metrics Upselling Feedback Accountability 86

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. By monitoring their interactions with the product and listening to their feedback, you can produce more effective and productive solutions.

Upselling 69

Upselling Enterprise Metrics SaaS 69

Totango

JULY 25, 2019

The relationship between customer success and sales is that of a positive feedback loop that yields more and more value as time goes on. Customer success specialists should also nurture the relationship without hammering home cross-sells or upsells. That’s why you want to work on both goals simultaneously.

Sales 80

Sales Upselling Customer centricity Best practices 80

Totango

MAY 14, 2019

Customers who are “highly satisfied” are more likely to renew, upsell, or even spread positive feedback about your brand on social media or via word of mouth. Request a demo or explore Spark to start making the most of customer success KPIs.

Metrics 95

Metrics Surveys Upselling Advertising 95

Totango

MAY 21, 2019

They trust your brand and are more likely to spread word-of-mouth advertising or accept an upsell. In order to do this, you need to communicate with your customers, listen to their feedback, and constantly be on the lookout for new ways to provide value. Request a demo or explore Spark to learn more.

Customer centricity 88

Customer centricity Education Upselling Advertising 88

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Post-chat survey feedback. With post-chat survey feedback , you can understand customer mindset and what factors lead them to switch from your brand.

Surveys 148

Surveys Benchmark Feedback Sales 148

Totango

APRIL 18, 2019

Feedback surveys are invaluable for collecting this type of information. Using this information, you can identify markers that indicate whether customers are achieving value, such as acceptance of upsell offers, and see which customers are not progressing as hoped. For example, what are your customers’ priorities?

Upselling 76

Upselling Customer centricity Surveys Education 76

Totango

OCTOBER 29, 2019

You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Not only will your CS team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. 5: Collect Customer Feedback.

Upselling 61

Upselling Customer advocacy Feedback Accountability 61

NobelBiz

JULY 25, 2023

Emails : Written communications, often detailing specific issues or feedback, which can be analyzed for content richness and sentiment. Social Media : Customers today take to platforms like Twitter, Facebook, and LinkedIn to voice concerns, appreciation, or feedback. Live Webchat : Instant messaging platforms on websites or apps.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Customer Service Life

APRIL 27, 2018

While it’s fun fun to see what’s new, it can be a challenge to find the time in our busy schedules to attend a lot of demos. Chattermill is a system that allows you to pull customer feedback from NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score) surveys into one place. Chattermill.

Contact Center 68

Contact Center Upselling CRM Feedback 68

Totango

JANUARY 30, 2020

Account Managers tend to react to renewal anniversaries, customer feedback, and the overall health of the customer experience. The two teams should continue to communicate throughout the customer journey so that the account management team is aware of the optimal times to pursue upsell and cross-sell opportunities.

Accountability 71

Accountability Management Upselling Enterprise 71

Totango

JANUARY 29, 2021

Successful customers become more likely to make cross-sell and upsell purchases. Keep your playbooks current through monitoring and feedback. Keep Your Playbooks Current through Measuring Impact and Feedback. Use KPI monitoring and feedback from your customers to evaluate how well your current playbook is working.

Best practices 82

Best practices Benchmark Upselling Accountability 82

CustomerSuccessBox

JUNE 5, 2019

A SaaS customer goes through acquisition, onboarding, retention, and upsell. You look to deliver early value during the trial / demo to convert the prospect. Ultimately, you have to identify unmet needs so that you can upsell / cross-sell. Later you try to deliver consistent value to prevent churn. Validate specific outcomes.

Best practices 89

Best practices SaaS Accountability B2B 89

AskNicely

JUNE 6, 2018

A membership-based inclusive approach to car care where customers are treated more like VIP guests and less like potential upsell targets. Love your feedback! BOOK A DEMO. How could he turn what was once an ordeal, into a simple and pleasant experience for all? Enter CRaaS: Car Repair as a Service.

Upselling 60

Upselling Customer centricity Feedback Sales 60

Totango

JUNE 27, 2019

Saves Time: Knowing each customer’s customer lifetime value helps you identify where your customer success team’s efforts are most likely to pay off and who would benefit from an upsell. You can also ask for feedback. Request a demo or explore Spark to learn more. . From this point on, focus on raising customer loyalty.

Advertising 78

Advertising Upselling Best practices Feedback 78

Lumoa

MARCH 12, 2023

But customer feedback and insights are often the least accessible information in a business. Companies rarely have processes in place to regularly collect feedback. Another customer reaches out to your sales team to get a demo. Feedback from all of these sources is gathered in one place. The result?

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

Tethr

JULY 29, 2020

Inside every channel, instances of customer effort, frustration, confusion and feedback are prevalent. Your customers have already provided all of the insights you need and have given you feedback along their journey—you just have to learn to extract it. Request a demo today. Harness technology to listen across all channels.

Brand ambassadors 65

Brand ambassadors Upselling Advertising Sales 65

Totango

AUGUST 27, 2019

On the other end of the spectrum, you can offer lower-tier customers upsells to grow their CLV. Just be sure you are only offering upsells if the solution would really provide increased value to the customer; don’t push upsells just for the sake of having an upsell. . Listen to Customers.

Upselling 61

Upselling Education Best practices Customer centricity 61

Totango

JANUARY 4, 2019

Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist. Their real-world experience with your offerings can help newly onboarded customers achieve peak adoption rates, and long-time customers find the value in an upsell. #4 Image courtesy dolgachov. You might also like.

Customer centricity 79

Customer centricity SaaS Marketing Enterprise 79

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Which Platform Fits Your Needs?

Feedback 78

Feedback Consulting Consulting Enterprise 78

Totango

OCTOBER 1, 2019

For example, your customer needs to onboard two new employees while simultaneously working through an upsell with your sales team. Look at current customer information drawn from product and feature usage, Voice of Customer feedback, support tickets, and more to create a living understanding of the customer experience.

Enterprise 81

Enterprise Metrics Benchmark Upselling 81

GetFeedback

JUNE 13, 2019

In addition to providing a flexible customer feedback solution, GetFeedback now offers Flow Templates. If an upsell opportunity is identified, a Salesforce Opportunity is automatically generated with relevant details collected through the GetFeedback survey. . Check out the AppExchange and contact us for a quick demo.

Surveys 68

Surveys Upselling Consulting Consulting 68

Totango

JANUARY 30, 2020

Account Managers tend to react to renewal anniversaries, customer feedback, and the overall health of the customer experience. The two teams should continue to communicate throughout the customer journey so that the account management team is aware of the optimal times to pursue upsell and cross-sell opportunities.

Accountability 63

Accountability Management Upselling Enterprise 63

ChurnZero

APRIL 26, 2019

Look beyond the typical CS metrics (such as renewals or upsells) and be ready to answer questions around ramp-up times and training delivery methods. Tip 2: Introduce Your Product Early (Demo, Demo, Demo!). Likewise, consider having your new CSM sit in on demos.

Coaching 58

Coaching Metrics Upselling SaaS 58

Totango

FEBRUARY 10, 2021

Incorporate customer feedback. This type of segmentation can also be useful for promoting an upsell product to customers on your list who meet specific qualifying criteria. Incorporate Customer Feedback. You can use a number of methods to collect feedback from your customers. Proactively guide customer growth.

Customer retention 88

Customer retention Journey mapping SaaS Benchmark 88

Solvvy

MARCH 22, 2022

For some businesses, this is about customer satisfaction, retention, or support, whereas for others, it may be to drive revenue through product discovery, upsells, or increase conversations. Contact Solvvy to schedule a live demo today and learn how our team can help you every step of the way.

Chatbots 62

Chatbots Morale Benchmark Upselling 62