Jon Arnold

MARCH 28, 2019

WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece. Agent turnover is a chronic problem in contact centers, and for digital natives, gamification can really help mitigate that.

Gamification 75

Gamification Contact Center Scripts Interactive Voice Response 75

Calabrio

APRIL 11, 2025

Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process. Book a demo today to see how Calabrios comprehensive suite of AI-driven workforce optimization tools empower agents and accelerate the impact of a data-driven contact center training program.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Book a free Calabrio demo today. Celebrate success: Publicly acknowledge and celebrate agent achievements, both big and small. Use points, badges, and leaderboards to track performance and encourage friendly competition.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Fonolo

DECEMBER 6, 2022

Use incentives and gamification . Get your Voice Call-Back demo today! Promote agent growth and development . Offer on-going training . Provide opportunities for advancement . Set up coaching, mentoring, and buddy systems. . Use role-playing and practice empathy . Use technology like speech analytics .

Contact Center 142

Contact Center Call Center call center software Abandon rate 142

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Tethr

MARCH 31, 2020

Every other Thursday, we hold a Product Brown Bag Demo Lunch where we discuss new Tethr features over a Tethr-provided lunch. Gamification works. Gamification involves putting game-playing elements into non-game environments. We’re never too old for games.

Gamification 73

Gamification Sales Personalization 73

Fonolo

DECEMBER 13, 2022

Experiment with gamification. . Try out a demo today! . Remember the agent feedback we mentioned in step #3? Use that same feedback to develop engagement plans, too. Your plan should include things like: . Rewarding great performance. . Investing in a healthy workplace. . Offering training and advancement opportunities. .

Call Center 135

Call Center Average Handle Time Interactive Voice Response Abandon rate 135

Calltools

MARCH 22, 2023

To combat this, keep your agents engaged in their work through gamification software, monthly work incentives, and creative offerings. Request a demo today to learn more about how CallTools can help you enhance your call center. In turn, this can go a long way in retaining employees over the long run.

Contact Center 98

Contact Center Gamification Morale Feedback 98

aircall

OCTOBER 17, 2022

Some of my colleagues prefer to keep their day completely wide open and schedule meetings & demos on an ad-hoc basis, but I like to handle all of my follow-ups and admin tasks at the same time to be as productive as possible. Extrinsic vs. Intrinsic Sales Motivation Factors & How to Ignite Them with Gamification.

Sales 117

Sales Gamification Metrics Accountability 117

Playvox

APRIL 11, 2023

Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. In addition to motivating agents, gamification also adds a sense of friendly competition and accomplishment to everyday tasks. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

CSM Magazine

DECEMBER 12, 2019

All you have to do is download a forex demo account and start making transactions. A demo account works with virtual money, not a real budget, so you are safe from losing anything. Gamification in the Decision-Making Process. Based on the design and laws of computer video games, gamification is an advanced tool.

Gamification 52

Gamification Construction Accountability Coaching 52

UJET

NOVEMBER 3, 2020

Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training. Agents are more likely to retain information.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. Book a demo today to see for yourself how Calabrios innovative solutions can help your contact center increase productivity, reduce attrition, and provide better service and sales.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Balto

MAY 13, 2022

Gamification. Gamification can make things a bit more fun. Gamification can range from leaderboards and point contests for hitting benchmarks to progress bars that track performance. Research backs up the power of gamification. Get a Demo. This empowers agents. Call center work can be tedious at times.

Contact Center 52

Contact Center Gamification Scripts Coaching 52

UJET

NOVEMBER 3, 2020

Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training. Agents are more likely to retain information.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

CrazyCall

JANUARY 21, 2019

They keep all of the crucial updates on the leads and prospect, conduct demos, send messages, do the video calls, make cold calls all using the same CRM. Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. Yet, remember not to do training the old way.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Balto

SEPTEMBER 12, 2024

To take it further, gamification can add an extra layer of fun and engagement so work doesn’t always feel like work. Balto’s gamification features allow you to set challenges and badges to motivate reps, fostering a competitive yet supportive environment. C ontact us today and get a personalized demo.

Coaching 52

Coaching Sales Gamification Call flow 52

Vistio

DECEMBER 23, 2020

Gamification, contests, and prizes, for example, are just a few of the tricks the industry has tried to keep agents engaged. And unless that changes, any gamification or prizes are just covering up the symptoms of a bad agent experience. Schedule a demo today. Ready to learn more about Vistio?

Gamification 52

Gamification Contact Center Customer Service Customer Experience 52

Playvox

NOVEMBER 16, 2021

More companies are using gamification to train their employees. Schedule a demo today. The respectful approach reinforces the Sweaty Betty core value of caring for each other, while also empowering agents to take immediate action. Sweaty Betty built a training library in the Learning hub that’s part of its quality management solution.

Quality management 78

Quality management Management Coaching Contact Center 78

Serenova

AUGUST 30, 2019

CxEngage wallboards can display leaderboards and racing screens; gamification rankings, awards and achievements; or employee birthdays and spotlights. Click here to schedule a demo and learn more. All of which cause agents to feel acknowledged and special among their peers.

Morale 60

Morale Gamification Coaching Employee engagement 60

Playvox

APRIL 25, 2023

Here are some ideas: Incorporate gamification into your agent training and professional development program. Request a demo to see how Playvox solutions empower agents to feel engaged in the process and deliver better customer service and support. The remote and hybrid workforce is here to stay.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

Serenova

JUNE 5, 2020

Gamification options can also promote a stronger feeling of community. For more about the Serenova tools that can help your contact center thrive in crisis, contact us for a demo. The performance management dashboards can help agents see how their performance measures up to the organization’s key performance indicators (KPIs).

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

Balto

JUNE 3, 2022

Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement. In fact, almost 90% of employees say that gamification makes them happier and more productive at work. Despite that, 69% of contact centers use no form of gamification whatsoever. Get a Demo.

Gamification 52

Gamification Scripts Contact Center Surveys 52

Playvox

NOVEMBER 15, 2022

Making things fun with gamification. Request a demo of Playvox Workforce Management today. . Showing agents the role they have to play in the company’s overall success. Investing in technology that supports engagement. Providing visibility to the metrics that matter most to the business. Encouraging collaboration.

Management 86

Management Schedule adherence Coaching Contact Center 86

Serenova

JULY 7, 2020

You can pair this with gamification that encourages learning. To see the power of Serenova for yourself, contact us for a demo. Plus, with insights into regular metrics, your agents will better understand how to improve their outcomes so they can deliver outstanding customer experiences.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Cincom

MARCH 6, 2025

Gamification & Incentives : Introduce a gamified learning approach where sales reps earn rewards for mastering CPQ features, boosting adoption and engagement. Schedule a demo today! By leveraging CPQ, companies can scale their operations, optimize margins, and stay ahead of the competition.

Automotive 40

Automotive Revenue potential CRM Sales 40

Quiq

DECEMBER 29, 2021

Boost employee engagement with gamification. Gamification. . Gamification brings an element of competition and fun to your customer service objectives. Engaging employees with gamification can help increase their productivity. Get a demo. Keep reading to discover the top 5 ways you can get ahead in 2022.

Gamification 52

Gamification Chatbots Sales Surveys 52

Playvox

JANUARY 5, 2022

Another fun way to recognize your team is through gamification. Or request a demo to learn more about the tools Playvox offers to help you unlock your team’s full potential. It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team.

Contact Center 72

Contact Center contact center workforce Gamification Coaching 72

CX Journey

NOVEMBER 12, 2015

The point of our exercise, where much went wrong – but that is the curse of the ‘live demo’ – was to design more fun ways for customers to give feedback. So, it makes sense to think about gamification here. Getting (or not getting) a pair of bongos to work, through tapping a lump of play-doh and a satsuma, is quite an experience.

Gamification 63

Gamification Airlines Construction Coaching 63

Balto

OCTOBER 20, 2022

6) Use Gamification. With gamification, you’ll encourage agents to hit all their marks during customer interactions and everyone will have transparency in the QA process. Get a free demo and see the benefits for yourself. Get a Demo. Stop Mistakes Before They Become Habits.

Best practices 52

Best practices Call Center Gamification Coaching 52

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. During the discovery call and demo itself, SalesScreen had stated they were facing challenges with onboarding churn and managing growing accounts. Book a demo today. And as per the Harvard Business School report.

SaaS 52

SaaS Gamification CRM Accountability 52

Playvox

APRIL 5, 2022

Schedule a demo now. Are you ready to take a closer look at what the Playvox workforce engagement management suite can do for your contact center?

Contact Center 77

Contact Center Coaching Metrics Gamification 77

Playvox

APRIL 27, 2023

Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Balto

MARCH 13, 2023

Gamification and agent customization personalizes each agent’s experience and needs so they can to perform at their best. Or if you’d rather jump to the chase, schedule a demo here. Keep Your Agents Happy With Balto If you want to learn more, check out our definitive guide here , completely free.

Coaching 52

Coaching Gamification Contact Center Surveys 52

NICE inContact

JANUARY 24, 2017

Maybe you’ve even involved them in some pre-Go-Live meetings or shown them a demo to offer a sneak peek. As with all contact center gamification , make sure you are driving the right behaviors, that all agents have an opportunity to win, and that guidelines are clear.

Call Center 55

Call Center Technology Contact Center Gamification 55

Win the Customer

FEBRUARY 3, 2016

Comprehensive video demo. Gamification’ facility to boost the productivity of support teams through motivation and awards. What’s more, it offers a free 30-day trial so you can decide if it’s for you. Features: Excellent customer support during business hours. Custom URL. Integration with other review sites and social media.

Customer Experience 64

Customer Experience Gamification Feedback Metrics 64

aircall

APRIL 16, 2021

4) Investing too much time on product demos. A demo is an opportunity to spark someone’s interest in your products and services. Avoid using demos as training sessions. Save yourself some time by asking who makes the decisions, and send off an invitation to that person for the demo appointment.

SaaS 62

SaaS Sales Coaching APIs 62