Playvox

APRIL 11, 2023

Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. In addition to motivating agents, gamification also adds a sense of friendly competition and accomplishment to everyday tasks. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers. Request a demo today to learn more!

Contact Center 84

Contact Center Gamification Coaching Quality management 84

NICE inContact

JANUARY 24, 2017

A little celebrating can go a long way for employee morale, and let’s be serious – who doesn’t like a little party? Maybe you’ve even involved them in some pre-Go-Live meetings or shown them a demo to offer a sneak peek. Build Excitement for Go-Live.

Call Center 55

Call Center Technology Contact Center Gamification 55

Balto

SEPTEMBER 26, 2024

Maintaining Agent and Rep Morale Obstacle: Constant monitoring and feedback can negatively impact agent and rep morale if not handled sensitively. Implement a recognition program that rewards high-quality interactions, or gamification features like Balto’s that allow you to set challenges and badges to motivate employees.

Call Center 52

Call Center Coaching Morale Calibration 52

Playvox

MARCH 12, 2023

Showing that you care goes a long way in helping boost team morale and, as a result, performance. Implementing gamification and incentive programs, offering flexible work arrangements, and creating a positive work environment that encourages employee engagement can help reduce turnover and keep your team happy.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

aircall

APRIL 16, 2021

Team building and improving morale. 4) Investing too much time on product demos. A demo is an opportunity to spark someone’s interest in your products and services. Avoid using demos as training sessions. Qualify your leads before offering a demo or trial. Increase revenue. Generate quality leads. Report progress.

SaaS 62

SaaS Sales Coaching APIs 62

Balto

JANUARY 18, 2025

Use gamification, leaderboards, and rewards to keep agents motivated and invested. Strong leadership ensures both team morale and customer satisfaction remain high. Adaptability ensures managers meet evolving challenges while maintaining team morale. Build a Culture of Recognition Recognition isnt fluff.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Use gamification, leaderboards, and rewards to keep agents motivated and invested. Strong leadership ensures both team morale and customer satisfaction remain high. Adaptability ensures managers meet evolving challenges while maintaining team morale. Build a Culture of Recognition Recognition isnt fluff.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. Moreover, managers utilized Balto’s real-time coaching to create personalized training and development programs for their agents, as well as assist them with on-the-job training and gamification.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

NOVEMBER 6, 2024

Create a Positive Work Environment A positive work environment boosts employee morale, which directly correlates with service quality. Incorporate a Robust Gamification Strategy Gamification means adding game elements and game-like environments to your contact center. Ask for a Free demo!

Best practices 52

Best practices Contact Center Contact center software Abandon rate 52

Playvox

JANUARY 13, 2022

This leads to improved employee morale and greater productivity – two benchmarks I bet most companies want to achieve in 2022 and every year! Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams. When agents’ voices are heard, the culture of open feedback grows.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52