Demo Gamification Scripts 
Calabrio
FEBRUARY 27, 2025
Tracking these metrics helps you identify which aspects of agents’ performance need improvement, such as communication skills, time management, and script adherence. Fuel Engagement and Performance with Contact Center Gamification Gamification is a proven technique for boosting engagement and performance in the contact center.
Jon Arnold
MARCH 28, 2019
WFM is self-explanatory, IQ is their analytics suite, and Game is gamification. I’ve only seen this in demo form, but there’s a fair bit of AI, and I really like the gamification piece. Agent turnover is a chronic problem in contact centers, and for digital natives, gamification can really help mitigate that.
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CrazyCall
JANUARY 21, 2019
They keep all of the crucial updates on the leads and prospect, conduct demos, send messages, do the video calls, make cold calls all using the same CRM. In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool !
Serenova
JULY 7, 2020
Scripting to facilitate conversations. Guiding agents through each conversation with real-time scripting helps reduce first-call-resolution times. You can pair this with gamification that encourages learning. The most skilled agents are equipped with more than a script and access to relevant customer data.
Balto
MAY 13, 2022
Guided playbooks can help build confidence for agents because they don’t have to memorize scripts or try to retain vast amounts of information. Gamification. Gamification can make things a bit more fun. Gamification can range from leaderboards and point contests for hitting benchmarks to progress bars that track performance.
UJET
NOVEMBER 3, 2020
As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.
Balto
JUNE 3, 2022
Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement. In fact, almost 90% of employees say that gamification makes them happier and more productive at work. Despite that, 69% of contact centers use no form of gamification whatsoever. Get a Demo.
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