JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? What is Content Marketing?

SaaS 52

SaaS Marketing B2B Metrics 52

Totango

JANUARY 22, 2019

Recurring revenue is the lifeblood of any SaaS enterprise operating within today’s new subscription economy. The digital transformation of business has led to an explosion of demand for SaaS products, but the low barrier to entry and the fluidity it has afforded customers has created immense competitive pressures. You might also like.

Best practices 72

Best practices SaaS Upselling CRM 72

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? Marketing and sales.

SaaS 71

SaaS CRM Advertising Analytics 71

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Hiring the right talent for your company’s customer success team determines its success.

SaaS 52

SaaS Upselling Enterprise industry standards 52

ClientSuccess

FEBRUARY 8, 2023

Research Vectors by Vecteezy Many customer success leaders in the SaaS space are faced with the same question: who should own customer renewals? Learn more with our Sales, Marketing & Customer Alignment Toolkit. The post Evaluating Who Should Own Saas Renewals appeared first on ClientSuccess.

SaaS 71

SaaS Upselling Accountability Sales 71

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. More often than not, SaaS providers take advantage of the internet to make people aware of what their offerings are.

SaaS 63

SaaS Sales Enterprise Feedback 63

CSM Magazine

APRIL 22, 2025

announced the public release of its Execution OSa GTM (go-to-market) operating system that blends multi-agent AI, on-demand GTM specialists, and a real-time Analysis Engine to execute go-to-market strategy with zero internal lift. noticed a spike in demo bookings from California-based financial firms. Today, OneShot.ai

Engineering 52

Engineering Enterprise B2B SaaS 52

Amity

OCTOBER 3, 2016

Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. One of the overarching problems I see in the SaaS industry, in general, is that many vendors are still approaching things from the old model where the focus was on delivering software. Today’s customers demand more.

SaaS 76

SaaS Technical Support Customer centricity Sales 76

LiveChat

SEPTEMBER 5, 2018

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Here are the most common types of demos , with a few SaaS examples.

Inbound sales 48

Inbound sales Sales CRM Advertising 48

Amity

AUGUST 20, 2017

Software as a Service or SaaS is a different beast compared to other technology products or services. In addition, SaaS customers are pretty well-informed and are usually technology experts as well. More often than not, SaaS providers take advantage of the internet to make people aware of what their offerings are.

SaaS 51

SaaS Sales Enterprise Feedback 51

Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Prior to this role, Annie spent three years as both the Chief Marketing and People Officer for Uniphore, which included leading all functions of marketing and HR.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

JustCall

FEBRUARY 16, 2021

We are excited to announce that JustCall is listed as the 36th fastest growing SaaS company in the $1M-$10M bracket. 2020 Latka 250: List of Fastest-Growing SaaS Companies. In addition to the podcast, each year Latka publishes the Latka 250 - a list of the fastest-growing SaaS companies. That's How We Made It!

SaaS 52

SaaS CRM Sales Marketing 52

AWS Machine Learning

MARCH 11, 2024

VistaPrint , a Cimpress business, is the design and marketing partner to millions of small businesses around the world. To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails.

Personalization 128

Personalization Engineering Advertising APIs 128

AWS Machine Learning

NOVEMBER 21, 2024

He has been in AWS for over 2 years managing Go-to-Market activities, business and technical operations. Prior to AWS, he worked in SaaS , Fintech and Telecommunications industry in services leadership role. This is particularly useful for automation or when you need to create multiple jobs.

APIs 103

APIs Feedback Telecommunications Management 103

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Customer marketing if done right can have a positive impact on retention. Make it less about the ‘marketing’ and more about the ‘customer’.

Marketing 56

Marketing Upselling SaaS Customer retention 56

aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Book a demo. The post How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service appeared first on Aircall Blog. The need to precisely identify areas of improvement.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

AWS Machine Learning

NOVEMBER 22, 2023

Interact with several demos that feature new applications, including a competition that involves using generative AI tech to pilot a drone around an obstacle course. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now! Reserve your seat now!

Engineering 138

Engineering Best practices Government APIs 138

SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. See a Demo.

Management 76

Management SaaS Virtual Agent Automotive 76

Amity

MAY 6, 2014

De-Risking the First 90-Days for Your SaaS Customer. The following is part of a series of conversations about Customer Success Management (CSM) between Pam McBride, Director of Marketing at Amity and Jason Whitehead, CEO of Tri Tuns. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers.

SaaS 48

SaaS Technical Support Customer centricity Sales 48

Squelch

JULY 30, 2019

the provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, announced today that it has been named a finalist in the 2019 SaaS Awards in the category of Best SaaS Newcomer. About the SaaS Awards. Additional Resources.

SaaS 40

SaaS Upselling Enterprise Customer Support 40

ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. The CAB is an integral part of any successful SaaS business, so make sure to have a plan for. As a top customer success management professional in the SaaS industry, you know how vital it is to stay on top of customer needs and feedback.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

ChurnZero

AUGUST 4, 2023

For many SaaS companies, the cost of acquiring a customer exceeds the initial revenue it earns in any given deal. As the smart folks at SaaS Capital put it, retaining customers has a powerful compounding effect on growth for SaaS companies. Customer retention also has a significant financial impact later too.

SaaS 52

SaaS Customer retention Accountability Metrics 52

aircall

AUGUST 16, 2018

Interview with Aircall Vice President of Marketing, Jeff Reekers. Aircall’s VP of Marketing, Jeff Reekers, is an experienced marketing (and sales) professional. My main focus as a VP needs to be on long-term strategy, but I want to be an enabler for the marketing and sales teams. It’s pretty clear for me.

B2B 90

B2B Sales Analytics Marketing 90

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous.

SaaS 93

SaaS Upselling Best practices Customer retention 93

ClientSuccess

APRIL 30, 2019

When most executives think about customer success metrics, they typically refer to the core SaaS financial metrics. If current customers are the lifeblood of a SaaS business, then these metrics are the heartbeat metrics for any SaaS company. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Quick Ratio.

SaaS 46

SaaS Metrics Upselling Customer retention 46

LiveChat

JUNE 23, 2017

The SAAS industry has experienced continuous growth over the years and is only going to grow bigger. The public cloud market alone is expected to be worth more than $100 billion in 2017 , according to Statista. But a growth in market or industry size doesn’t necessarily translate to the success of every business in the industry.

SaaS 38

SaaS Sales Best practices Enterprise 38

CustomerSuccessBox

JUNE 5, 2019

TL;DR A single customer health score is not ideal for a B2B SaaS business. A SaaS customer goes through acquisition, onboarding, retention, and upsell. You look to deliver early value during the trial / demo to convert the prospect. Perfect health for a B2B SaaS account.

Best practices 89

Best practices SaaS Accountability B2B 89

Inbenta

OCTOBER 30, 2024

He will be a driving force for managing the company’s expansion and growth in the North American market with his experience in scaling other high-growth SaaS companies. I look forward to being a part of creating more market awareness and delivering better experiences to customers with Inbenta’s powerful suite of solutions.”

SaaS 40

SaaS Marketing Technology Customer Experience 40

ClientSuccess

JULY 6, 2022

Instead of getting a free sandwich after ten purchases, however, a SaaS organization’s customer loyalty program goes above and beyond a simple gift. It combines customer success, marketing, and sales and definitively thanks your customers while giving them new reasons to connect with your team. How to build one in your organization.

SaaS 79

SaaS Surveys Feedback Marketing 79

ClientSuccess

SEPTEMBER 27, 2018

For many customer success teams, however, the rapid growth of the industry (especially in the SaaS world) has left heads spinning. For today’s SaaS customer relationships, it’s not enough just to work directly with the project manager or end users on your customer’s team. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

SaaS 74

SaaS Finance Metrics Upselling 74

TechSee

MARCH 11, 2024

A wide variety of solutions providers are available on the market, with differing levels of expertise and depth versus breadth. Deploying AI to automate customer experiences differs greatly from deploying other SaaS solutions. In contrast, more powerful and customizable solutions often require a heavy lift to set up and run.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

ClientSuccess

JULY 11, 2017

As SaaS organizations of any size can attest to, winning new clients is only half the battle. For SaaS companies, it’s foundational that every single department feel dedicated to creating a culture of customer success. Ultimate Guide to SaaS Customer Success Metrics. This culture of success goes far beyond the CSM role alone.

SaaS 40

SaaS Finance Feedback Metrics 40

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. 5 points for scheduling a product demo . In the fifth email, it could be directly asking them to schedule a demo. 1 for joining a webinar. +2

Best practices 75

Best practices B2B Sales Multichannel 75

Solvvy

JUNE 22, 2022

Of course, telephone sales are nothing new, but businesses can now use chatbots capable of automation speech recognition to engage people in effective dialogs via voice or text, or even function on marketing sites to increase sales. Subscription box customer experiences.

Chatbots 119

Chatbots Banking Self service Finance 119

ClientSuccess

MARCH 20, 2019

When most executives think about customer success metrics, they typically refer to the core SaaS financial metrics. If current customers are the lifeblood of a SaaS business, then these metrics are the heartbeat metrics for any SaaS company. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Financial Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Amity

JUNE 24, 2016

The fast growing recognition of Customer Success is a survival tactic for most SaaS companies today. For example, money spent on marketing progr ams results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which in turn can be used to generate more leads.

SaaS 71

SaaS Customer centricity Metrics Marketing 71

ClientSuccess

NOVEMBER 1, 2018

Patrick Campbell, CEO and Founder of ProfitWell, a SaaS analytics platform , takes this uncertainty a step further. In the hunt for the answer, Patrick looked at nearly 5,000 SaaS companies to see what actually has a bigger impact on a business: churn or revenue. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Upselling 61

Upselling SaaS Accountability Sales 61