TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue.

Sales 124

Sales Technology Customer Service Chatbots 124

ShepHyken

FEBRUARY 9, 2018

Positive body language – A person slouching their way through the store, with a sour or surly facial expression doesn’t look approachable. Train your sales team using the right technology. Asking the right questions will give you valuable insights for improving sales and building brand advocacy. Set goals.

Customer Service 411

Customer Service Morale Sales Coaching 411

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

aircall

OCTOBER 17, 2022

As your start planning for the coming year, optimizing your sales win rate is probably a top priority. How to Define Your Sales Win Rate. As our partners at Richpanel share, “Win rate is not just a sales team’s metric. How is sales win rate calculated? . Why You Should Prioritize Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

JustCall

AUGUST 5, 2020

Sales tools are a necessary investment. To succeed in sales, you've ought to work smarter over harder. Having a team of proficient sales reps is a big advantage. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. What are Sales Tools?

Sales 98

Sales CRM Analytics Accountability 98

TechSee

MAY 10, 2021

Our global sales team currently stands at 30, predominantly based in North America, the UK and throughout Europe. Our TechSee Sales Superstars are enterprising, resourceful, experienced and ambitious individuals who collaborate across functions (BD, Sales, Account Management, Pre-Sales, Customer Success) to deliver exceptional results.

Sales 109

Sales Enterprise Accountability Best practices 109

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

CrazyCall

FEBRUARY 5, 2019

Objections are a common occurrence in sales, even with the best pitch out there you can still get “NO” for an answer. There are several reasons for sales objection, related to price, trust, and a product. Let’s talk about common sales objections and the best ways to overcome them. What is a sales objection?

Sales 106

Sales Scripts industry standards Feedback 106

aircall

SEPTEMBER 25, 2018

You’ll never get a better opportunity to analyze your own behavior, learn what mistakes you’ve made, and increase sales efficiency moving forward. Review your sales readiness. The moment a sales prospect decides to go with another product isn’t the end of your relationship. Review Your Sales Readiness.

Sales 109

Sales Feedback Marketing Call Center 109

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. Missed sales quotas can be a source of chagrin for managers. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

Comm100

APRIL 15, 2025

But when it comes to understanding why customers churn, where agents need coaching, or which chats could have led to a sale, teams are still in the dark. With just a few clicks, you can identify churn risks, pinpoint escalation causes, detect sales opportunities, and filter chats by sentiment or resolution status.

Coaching 52

Coaching Sales Accountability Feedback 52

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. She had a very unique solution to this structure: incorporating Sales into the Customer Experience team.

Sales 111

Sales Customer Experience Upselling Self service 111

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. Hands-on product demos? In all likelihood, the future of healthcare sales will be a blend. Drop-in visits? Not likely.

Healthcare 92

Healthcare Sales Coaching Technology 92

AWS Machine Learning

AUGUST 15, 2022

Today, we are excited to announce Promotions feature in Amazon Personalize that allows you to explicitly recommend specific items to your users based on rules that align with your business goals. You can use promotions in domain dataset groups and custom dataset groups ( User-Personalization and Similar-Items recipes).

Personalization 97

Personalization APIs Entertainment Marketing 97

TechSee

SEPTEMBER 7, 2021

Brands can communicate with their customers providing them with added value beyond the point of sale in areas such as: product support . Investing in the post-sale relationship has been proven to boost brand loyalty and drive more significant follow-up revenues. Sales Support. safety recalls . activating warranties.

Technical Support 191

Technical Support Sales Upselling Coaching 191

Calltools

NOVEMBER 13, 2024

It customizes call scripts in real time, ensuring every single conversation is more relevant and personal. Each script is different, meaning agents can have personalized conversations with customers on every call. You can set up dynamic scripts with placeholders for auto-filled content, ensuring a deeper level of personalization.

Scripts 52

Scripts CRM call center software Technical Support 52

JustCall

MARCH 23, 2023

It aids you with better management of your sales and marketing clients by clubbing your workflows, business processes, and client interactions into a single-view interface. Increased Sales Another key benefit of CRM is that it helps businesses boost their sales figures. CRM helps streamline your work.

CRM 132

CRM Sales Customer retention Metrics 132

Comm100

DECEMBER 16, 2024

This not only saves time for customers but also allows support teams to focus on more complicated issues that require a personal touch. When a customer has a problem, these systems automatically categorize and assign their request to the right person or department. Automation also includes tools like ticketing systems.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

CSM Magazine

JANUARY 31, 2025

AI Agent Integrates with service management platforms or works independently to provide faster, more personalized customer service via voice, chat, email, and web. The Agent automates payments and receipt delivery, reducing friction and increasing sales.

Customer Service 52

Customer Service SaaS Revenue potential Sales 52

VirtualPBX

JANUARY 8, 2025

Particularly, the challenges of growing businesses who need personalized solutions and real-time visibility and management of their teams. Customer Demos 1000's We pride ourselves on real human support. 2024 was an especially momentous year at VirtualPBX. Contact Center Next up was the launch of Contact Center in April.

Real estate 65

Real estate Contact Center Technical Support Feedback 65

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Call flow 141

Call flow Sales Technical Support APIs 141

Calltools

APRIL 2, 2025

In addition, using a predictive dialer enhances customer satisfaction and gives agents the information they need to personalize calls. Agents can see personalized information that lets them show customers your company cares about their needs and requests.

Abandon rate 52

Abandon rate Average Handle Time Abandon Call Analytics 52

aircall

OCTOBER 11, 2022

All while reducing the kind of cognitive stress and anxiety that can lead to personal outcomes worse than poor performance, such as burnout. How to reduce multitasking in sales teams: task grouping. Now imagine you’re a sales exec about to pick up the phone for two hours of intensive prospecting. What’s the catch?

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Pipkins

FEBRUARY 14, 2020

Acting as a team may help you identify areas or questions that one person may fail to utilize. 4) Call the sales department of those companies and have an informal chat with the salesperson. Schedule a demo with the workforce management company that fits within your budget and appears to meet your needs . Call us today!

Management 99

Management Sales Personalization 99

NobelBiz

SEPTEMBER 26, 2023

By personalizing these phone systems, businesses can foster more meaningful relationships, understand customer needs better, and increase overall satisfaction. The Importance of Personalizing Your Phone System Capturing Customer Loyalty Personalizing the phone system isn’t just about addressing the caller by their name.

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

ProProfs Blog

AUGUST 14, 2020

Monitor Visitors & Personalize Conversations. Having insights into how customers initiated their journey with your brand is a great starting point to personalize conversations. More than 80% of customers seek immediate response for sales or marketing questions. Improves sales. Book a Demo.

B2B 174

B2B Analytics Education B2C 174

Calabrio

FEBRUARY 28, 2025

This added emotional intelligence allows businesses to tailor their responses to each persons needs and concerns, improving engagement and overall contact center customer experiences. This data allows businesses to address customer service needs more effectively and personalize their offerings. How does voice analytics work?

Analytics 52

Analytics Contact Center contact center workforce Average Handle Time 52

Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Calltools

FEBRUARY 19, 2025

Outbound call centers need to reach as many leads and prospects as possible to reach their sales goals. When a prospect answers, the software connects the person to an agent. If a person doesn’t answer, these dialers won’t waste time by connecting with an agent. Agents can leverage that knowledge to increase sales.

Abandon Call 52

Abandon Call Call Center CRM Finance 52

Calltools

DECEMBER 25, 2024

Essential Features for a Real Estate Auto Dialer The real estate industry requires a personalized approach when contacting leads. Using the right dialing technology can alleviate some of these burdens on your sales team. Personalized interactions further improve the customer experience.

Real estate 52

Real estate Scripts CRM Call Center 52

Balto

SEPTEMBER 12, 2024

Coaching sales teams to excel on calls often requires significant time and resources, plus a fair share of trial and error. Sales leaders are tasked with balancing revenue forecasting, pursuing new business, and nurturing key client relationships—all while still finding the time and energy to mentor, motivate, and monitor their reps.

Coaching 52

Coaching Sales Gamification Call flow 52

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? Choosing the right call center solution can mean the difference between achieving (even surpassing) the targeted sales volume and missing the mark. As per Zendesk, more than three-quarters of respondents said they expect personalization.

call center solutions 52

call center solutions Call Center Sales call center software 52

TechSee

MARCH 10, 2021

Our traditional physical channels – such as in-store browsing, in-person support or “bracketing,” which is buying multiple versions of the same item, choosing the winner, and returning the rest — need to be reimagined to fit in our new reality of remote and digital-first.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Hodusoft

JUNE 12, 2024

How to Boost E-Commerce Sales with Contact Center Software “What does the sales of an e-commerce company have to do with contact center software ?” At HoduSoft, we have helped many e-commerce companies increase their sales volume. Challenges E-Commerce Companies Face How Contact Center Software Can Boost E-Commerce Sales?

Contact center software 52

Contact center software Contact Center Sales Interactive Voice Response 52

Calabrio

FEBRUARY 25, 2025

Regardless of what specific type of solution were actually talking about, CX platforms are built to deliver greater visibility, insights, and efficiency to help teamswhether theyre contact centers to sales departmentsbetter engage their customers. The CX platform features you need to elevate experiences.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

TechSee

SEPTEMBER 26, 2024

Customer expectations are higher than ever, with an increasing demand for faster, more accurate, and more personalized service. Agentic AI’s ability to deliver personalized, seamless service contributes to a higher NPS by creating positive experiences at every touchpoint.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Calltools

NOVEMBER 27, 2024

Lead Management Process Before you can apply data hygiene practices, you need a comprehensive lead management process that captures leads and tracks them through the sales funnel. Consider that violating the Telephone Consumer Protection Act (TCPA) could cost you $1,500 per person. Sign up for a free, personalized demo.

Management 52

Management Contact Center CRM Sales 52