ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams. Let’s look at task management.

CRM 96

CRM Sales Accountability Analytics 96

TeamSupport

OCTOBER 11, 2019

You’ve given them countless product demos. For sales yes, but for your entire company it definitely shouldn’t be. For sales yes, but for your entire company it definitely shouldn’t be. More companies are spending additional time and resources on improving the B2B post-sale experience of their customers. Congratulations!

B2B 70

B2B Sales Customer Experience Upselling 70

TechSee

SEPTEMBER 26, 2024

Unlocking Direct Revenue Opportunities In addition to reducing costs and improving operational efficiency, Agentic AI is pivotal in driving revenue growth and increasing upsell opportunities. This proactive approach helps businesses capture additional customer revenue without human intervention or aggressive sales tactics.

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

Totango

APRIL 2, 2019

This is also a good time to add upsells to accounts that have high customer health scores. Health scores indicate which customers may be receptive to cross-sell or upsell offers and which ones might require extra attention from your success team. Customize Notifications and Health Scores. Gather Feedback.

Journey mapping 108

Journey mapping Upselling Accountability Feedback 108

Tethr

AUGUST 27, 2020

Here are four ways AI can enhance your VoC programs: Effectively work through sales strategies. Are you curious about how upsells, cross-sells, promotions and campaigns are impacting customer loyalty? Now that we cleared that up for you, sign up for a demo of Tethr to start moving VoC to the center of your enterprise today.

Enterprise 117

Enterprise Upselling Customer effort Call Center 117

Totango

NOVEMBER 12, 2019

As you can see from the customer’s perspective, the attention you offer after a sale is completed is just as important as the attention you show during the sales process. This makes the sales to customer success handoff a critical moment that can determine whether or not you retain a customer. Establish inter-team workflows.

Sales 60

Sales Upselling Enterprise Best practices 60

ProProfs Blog

AUGUST 14, 2020

More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. Improves sales. Book a Demo. Ask your operators to schedule a demo of the product or service when having a conversation with the customer.

Analytics 174

Analytics B2B Education Feedback 174

Hodusoft

SEPTEMBER 4, 2024

How The Right Call Center Solution Can Enhance E-commerce Sales? Choosing the right call center solution can mean the difference between achieving (even surpassing) the targeted sales volume and missing the mark. After Sales Support After customers receive their orders, they may face some issues with it.

call center solutions 52

call center solutions Call Center Sales call center software 52

aircall

FEBRUARY 17, 2021

But when you put in the time and effort for sales strategy planning, the sky’s the limit as to how much you can achieve. . With some help from technology and a little thoughtful planning, you can create a sales strategy plan that helps your sales team reach their targets, week after week. A structure for your sales team.

Sales 62

Sales call center software Best practices Call Center 62

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

ClientSuccess

SEPTEMBER 3, 2020

Ideally, most objectives are quantitative and aligned to the important KPIs of the business (retention, upsell, cross-sell, NPS, # of case studies, etc.). For most of the year, the CSMs counterpart on the sales side of our business was nowhere to be seen, only occasionally popping into the equation to see how things were going.

Management 111

Management Upselling Sales Accountability 111

Totango

DECEMBER 20, 2023

All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk. Not a Totango customer just yet?

Enterprise 112

Enterprise Customer centricity Benchmark Upselling 112

Totango

JULY 23, 2019

The old sales idea of courting and closing a customer in a single effort and considering their value “bagged” from a one-off transaction is as antiquated as dial-up modems. This shift means there is far more value to be generated after the sale through repeated renewals, as well as possible upsells and cross-sells.

Upselling 90

Upselling Customer centricity Enterprise Education 90

TechSee

JANUARY 4, 2022

Simplifies warranty registration and quickly captures customer information for upselling opportunities and long-tail sales. We answered the call of sales teams everywhere by releasing new capabilities that help sales reps walk potential customers through for instance: contracts. product or service demos , and.

Self service 109

Self service Upselling Enterprise Big data 109

Totango

MARCH 21, 2019

It represents a shift away from thinking of customers as point-of-sale pursuits and toward regarding them as ongoing relationships that require continuous nurturing. . Success in these areas leads to a more successful renewal and upsell phase. Increase upsell opportunities. Increase Upsell Opportunities.

Enterprise 87

Enterprise Upselling Education Accountability 87

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 85

B2B SaaS Education Brand ambassadors 85

JustCall

AUGUST 8, 2023

Here’s a deeper look at how conversational AI can increase eCommerce sales. 10 Ways Conversational AI Can Increase eCommerce Sales 1. In other words, it is no longer a secret that personalization drives sales. It will result in higher engagement levels, which will lead the way to more sales.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

JustCall

MAY 4, 2023

Monitoring sales performance is essential for any business to achieve success. By tracking the key success metrics and analyzing sales data, companies can uncover areas of improvement, optimize their sales processes, and boost revenue. Let’s start with the basics!

Sales 52

Sales Metrics Analytics CRM 52

JustCall

MAY 4, 2023

Monitoring sales performance is essential for any business to achieve success. By tracking the key success metrics and analyzing sales data, companies can uncover areas of improvement, optimize their sales processes, and boost revenue. Let’s start with the basics!

Sales 52

Sales Metrics Analytics CRM 52

Talkdesk

JUNE 29, 2017

Sales teams at companies all over the world have become too stuck in processes tied to legacy tools, inhibiting their ability to try new things and improve their metrics. With AppConnect, sales teams can select any of Talkdesk’s available apps, install them with just one click and get started on a free trial in a matter of moments.

Sales 40

Sales Upselling CRM Accountability 40

Totango

FEBRUARY 7, 2019

Automate renewals and upsells. You can then share that information across your company so the sales, marketing, support, and account management teams are all benefiting from the same detailed understanding of your customer. Automate Renewals and Upsells. Understand your customer’s journey. Personalize your messaging.

Best practices 82

Best practices SaaS Customer retention Upselling 82

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

Sales 52

Sales B2B Surveys B2C 52

Quiq

OCTOBER 14, 2021

Once again, eCommerce sales are projected to grow this holiday season as consumers continue to transition to cyber-week sales. Deploying highly intelligent, automated shopping assistants during peak seasons has proven to increase sales conversion rates as high as 4X. See a Demo Today. Share This Story.

Sales 52

Sales Upselling Self service Enterprise 52

JustCall

DECEMBER 1, 2022

Understanding the Importance of Sales Goals. Sales teams play a vital role in the success of a business. Business owners want sales teams to sell more and sell quickly. While this might seem the ultimate aim of sales teams, it is not a definite goal. Sales teams perform in a synchronized manner when there are fixed goals.

Sales 52

Sales SaaS B2B B2C 52

ChurnZero

JUNE 26, 2020

Decide if highly specific questions can wait to be answered during the demo to avoid probable question misinterpretation. when you collect information before scheduling a demo, decide if yes-no answers will suffice for your exploratory questioning/qualifying and if the vendor can expound upon their responses during the demo).

Technical Support 98

Technical Support Accountability Upselling Sales 98

Totango

JUNE 11, 2019

From the moment the sale is complete, you need to monitor your customer’s progress with your product or service. Build value from the moment a customer makes a sale by identifying the value a customer is looking for and helping them achieve it. Request a demo or explore Spark to learn more.

Customer centricity 94

Customer centricity Best practices Upselling Feedback 94

JustCall

MAY 5, 2022

Ideally, your sales and customer support reps need real-time assistance. Agent Assist is a part of conversation intelligence that uses artificial intelligence and machine learning technologies to provide suggestions to sales and support reps during live conversations with a prospect or customer. Used by sales teams.

Sales 52

Sales First call resolution Average Handle Time CRM 52

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Model 1: Sales owns new logos, expansion and renewals In model one, the core sales team maintains ownership of all sales (or “commercial”) aspects of the relationship.

SaaS 71

SaaS Upselling Accountability Sales 71

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Upselling Best practices SaaS 40

Totango

FEBRUARY 5, 2019

Maximizing post-sale customer management. With constant customer engagement and data monitoring, though, you can use change as an agent for personalizing your messaging and upselling your service. Even then, you should constantly monitor adoption rates to identify potential risk and upsell opportunities. Servicing the customer.

SaaS 76

SaaS Upselling Customer retention Benchmark 76

Amity

DECEMBER 12, 2016

Increasing Upsell Opportunities. At the end of the day, your boss measures your success at customer management by the renewals and upsells you generate for the product. In both instances you’re the bridge between the prospect and the company, allowing you to take ownership of leads and impact sales. Final Thoughts.

Upselling 84

Upselling Entertainment Education Personalization 84

Totango

DECEMBER 13, 2022

Do your research on pay ranges and gather the hard data on your team’s performance regarding CS-identified opportunities, upsells, churn mitigation, and CSAT ratings. To find out more about how Totango’s modular, iterative approach to customer success could help you drive customer outcomes and business value, sign up for a live demo.

Best practices 96

Best practices Upselling Enterprise Surveys 96

Totango

APRIL 5, 2019

This could mean giving more attention to accounts that are in danger of churning or it could mean finding opportunities for upsells based on high usage rates. In the customer-centered approach to business , enterprises are no longer defined by sales and renewals. Gross upsell. Let’s take a closer look at each metric.

Metrics 75

Metrics Upselling Accountability Enterprise 75

Totango

JANUARY 30, 2020

One way of looking at it is that Account Managers operate reactively often within a sales environment and with a focus on renewal and expansion, while Customer Success Managers (CSMs) pay close attention to customer behavior and health. Understanding the Customer Journey. Using Customer Success Software.

Accountability 71

Accountability Management Upselling Enterprise 71

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. It’s the best way to deliver on sales promises and meet high customer expectations. Totango offers the functionality you need to deepen customer relationships, track the customer journey, take advantage of upsell or cross-sell opportunities, and prevent churn.

Enterprise 81

Enterprise Upselling Feedback Advertising 81

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life. A sales manager works with large-profile customers.

Sales 48

Sales Outbound sales Inbound sales Accountability 48