SmartAction

OCTOBER 27, 2021

SmartAction has been doing pretty amazing things in conversational AI self-service, and back in August, we showcased our new developments at ICMI’s virtual event. Check out our live demo below! The post What’s the Latest in Conversational AI Self-Service for Voice and Chat? It doesn’t stop there.

Self service 76

Self service Virtual Agent Chatbots Technology 76

3CLogic

JANUARY 28, 2025

With improved resource allocation, in conjunction with more efficient live agents and self-service interaction management, operational costs are effortlessly reduced. If you're curious to learn more about this topic, please schedule a demo with one of our experts. Long-term growth opportunities Need WhatsApp? No problem!

Customer Experience 105

Customer Experience CRM Contact Center Enterprise 105

AWS Machine Learning

MARCH 31, 2023

Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01 per contact, while self-service channels cost about $0.10 They consistently see 90% of the QnABot traffic routing through the self-service option on the website.

Virtual Agent 91

Virtual Agent Self service Transportation Customer Experience 91

Comm100

DECEMBER 16, 2024

Understanding Customer Service Automation Customer service automation is the use of technology to simplify and improve how businesses assist their customers. Another key feature of customer service automation is self-service options. Request a demo today Request Demo 3.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

Inbenta

OCTOBER 30, 2024

By answering the most common questions with AI-enabled self-service tools, leaders give their agents more time to deal with complex customer service issues. Ready to take your customer service to the next level? Contact our AI experts to get started today.

Self service 52

Self service Benchmark Chatbots Enterprise 52

TeamSupport

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. Take a product tour or book a demo with us today.

Self service 52

Self service Customer Support Technology Metrics 52

Inbenta

OCTOBER 30, 2024

Digital self-service solutions have emerged as a powerful tool in this context, letting users navigate websites and intranets without needing direct assistance from customer support or HR departments. This trend underscores the need for effective self-service solutions to satisfy consumers’ growing appetite for autonomy and speed.

Self service 52

Self service Chatbots Engineering Technology 52

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Schedule a Demo with us today!

Self service 52

Self service Chatbots Best practices Customer Support 52

Inbenta

OCTOBER 30, 2024

Schedule a demo 3. In HR, it can automatically evaluate resumes and communicate with candidates using chatbots Elevate your customer service with cutting-edge digital self-service solutions. Schedule a demo The post 10 of the most popular NLP use cases appeared first on Inbenta. Put NLP to work for your business.

Healthcare 52

Healthcare Chatbots Virtual Agent Banking 52

Calltools

SEPTEMBER 6, 2023

Utilizing self-service options can help save your agents’ time and provide a better experience for your customers. 5 Types of Self-Service Options Self-service options allow customers to find answers to their questions or concerns without having to speak with a live agent.

Self service 52

Self service Interactive Voice Response Customer Experience Chatbots 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service? How do you create one?

Self service 52

Self service Banking Feedback Chatbots 52

Aspect

JANUARY 25, 2021

We recently announced the general availability of Aspect® CXP 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand. CXP 20 includes a modernization of self-service solutions by enabling voicebots on the platform.

Self service 118

Self service APIs Chatbots Engineering 118

NobelBiz

FEBRUARY 15, 2023

Nowadays, with the advent of technology, customers have multiple channels to interact with businesses that include self-service options like voice-enabled assistants, online portals, and mobile apps. As a result, self-service is becoming a cornerstone of customer experience in contact centers.

Self service 52

Self service Contact Center Customer Experience Interactive Voice Response 52

TechSee

APRIL 8, 2022

Growing Need for Self Service. Overall, the industry is moving quickly to automate, standardize, and self-serve both employee onboarding and customer issue resolution. For more information contact us today, or request a live demo: Request A Demo.

outsourcing 109

outsourcing Self service Technology Customer Experience 109

Interactions

FEBRUARY 6, 2025

Many off-the-shelf solutions or DIY IVAs struggle with the accuracy necessary to complete complex self-service interactions and the customization needed to meet personalization and regulatory needs. This means customers can quickly self-service more issues and need fewer escalations to live agents.

Self service 62

Self service Average Handle Time Surveys Contact Center 62

Tethr

JULY 26, 2021

Learn where self-service fails. How do you know when self-service fails, otherwise? Our customers have found that utilizing Tethr to monitor self-service interactions (that don’t involve an agent) enables them to better monitor and manage the efficiency of those channels. . Cultivate sales opportunities.

Analytics 111

Analytics Inbound sales Self service Contact Center 111

Help Scout

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system. A customer service widget can make that help much simpler to find and use.

Chatbots 144

Chatbots Self service Technology Customer Service 144

TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. “Show rather than verbally describe” lays the groundwork for advanced use cases like visual self-service.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Calabrio

MARCH 31, 2025

Smarter customer experiences, more personalized self-service: Intuitive self-service options can at last become a consistent reality, allowing customers to find solutions quickly and independently. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

Comm100

FEBRUARY 11, 2025

They dont force you to call a single phone number during business hours; they offer live chat, AI chatbots tailored for higher education , mobile apps, and self-service portals. Let Students Find Answers with Self-Service Options When was the last time you called customer service to check your bank balance or get an update on an order?

Chatbots 52

Chatbots Education Banking Self service 52

AWS Machine Learning

JULY 29, 2022

In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). With Amazon Lex , you can build powerful, multi-lingual conversational AI systems and elevate the self-service experience for your customers with no ML skills required.

Contact Center 116

Contact Center Interactive Voice Response Self service Accountability 116

Calabrio

MARCH 25, 2025

Empower Agents with Self-Service Insights Complement self-scheduling with accessible, self-service performance reporting that empowers agents without requiring data expertise. Add Improved Customer Self-Service to the Mix, Too Reduce call volumes and empower customers by providing robust self-service options.

Call Center 52

Call Center Metrics Abandon rate Coaching 52

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. Modern Self-Service.

APIs 107

APIs Self service SaaS Enterprise 107

Inbenta

OCTOBER 30, 2024

BOOK A DEMO   So what are the benefits of knowledge management? Offered externally as a self-service portal (such as FAQs), a KMS lets customers help themselves when they need assistance with simple issues instead of requiring them to contact a support team. All these situations are inevitable.

Self service 52

Self service Chatbots Engineering Education 52

TechSee

JANUARY 9, 2023

More companies also began using computer vision AI to guide customers through some self-service, reducing the need to dispatch technicians and avoiding the cost of increasing headcounts in call centers. Visual Self-Service. lockout-tag out).

Technology 109

Technology Telecommunications Self service Consulting 109

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Schedule a Demo with us today!

Self service 40

Self service Chatbots Best practices Customer Support 40

TechSee

SEPTEMBER 7, 2021

Remote visual assistance – either through an agent or in self-service mode powered by computer vision AI – can simplify product registration and streamline warranty management. providing field service technicians with automatic job verification for quality assurance. reducing product return rates with return authorizations .

Technical Support 191

Technical Support Sales Upselling Coaching 191

Hodusoft

FEBRUARY 12, 2025

This can cause longer wait time, frustration, and a less efficient service. A multi-level IVR can streamline the customer experience by providing self-service options. Apart from the regular menus, it also provides a wide array of self-service options. Free Demo: Some providers offer free demos.

Interactive Voice Response 52

Interactive Voice Response Self service Wait times CRM 52

Mindtouch

DECEMBER 9, 2019

Integrates with Service Cloud for agent assistance Integrates with Community Cloud for customer self-service Compatible with Lightning and Classic. Give agents a head start on case resolution in Salesforce Service Cloud. When customers choose to contact you for help, they expect prompt and accurate service.

Self service 102

Self service Engineering CRM Call Center 102

Uniphore

JUNE 10, 2021

25% Lack of self-service options. Use Self-Service to Handle High Call Volume. By creating a guided digital self-service experience for your customers, you can help them solve many of their own issues–without ever engaging an agent. Try Demo Now. Bring the Service Back to Self-Service.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . Offering self-service materials and guided walkthroughs helps clients get what they need. . Assume your website includes: . Slow website loading times, . ambiguous website content, . ineffective navigation, . page issues, . lack of mobile compatibility . Calls-to-Action are absent (i.e.

SaaS 183

SaaS Customer Experience B2B Feedback 183

Hodusoft

FEBRUARY 19, 2025

More efficient call handling and the implementation of self-service options also result in lower operational costs. This helps businesses save money while maintaining a high level of service. Ready to reduce wait times and improve customer service? Ask for a Free demo! Reach out to Us.

Wait times 52

Wait times Call Center Interactive Voice Response Abandon rate 52

ShepHyken

MAY 4, 2023

Establishing clear roles and responsibilities is essential for improving the efficiency and productivity of a customer service team. A self-service portal allows customers to find answers to common questions independently, reducing the workload for customer service team members and freeing them up to handle more complex or urgent issues.

Customer Service 156

Customer Service Metrics Self service Customer retention 156

SmartAction

APRIL 4, 2023

Discover why we’re the top-rated Virtual Customer Assistant solution on Gartner Peer Insights and have been named “The Leader in AI-enhanced Self-Service,” by Frost & Sullivan. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Conversational AI is the key to augmenting existing technology with a company’s IP. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

TechSee

JUNE 25, 2024

Similarly, this AI technology can automate AR user guidance, improving self-service containment and self-setup success rates. Schedule your demo today. This enables VI models to perform visual diagnostics for troubleshooting. Not yet a TechSee customer? Your customers will be grateful.

Self service 124

Self service Enterprise Feedback Technology 124

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration.

Chatbots 115

Chatbots APIs Self service Contact Center 115