TechSee

MARCH 21, 2024

TechSee’s Revolutionary Solution: Visual-AI Fiber Installation Recognizing these challenges, we have leveraged our expertise in AI-powered CX automation to develop AI-guided visual flows specifically designed for self-service fiber installation. Contact us today for a demo and see the difference for yourself.

Self service 109

Self service APIs Upselling Contact Center 109

TechSee

AUGUST 15, 2021

This technology delivers the capability to provide practical help for quick warranty checks and accurate repairs, and can be implemented in both assisted and self-service modes. Self-service. Warranty Management Solution: How Visual Assistance Can Cut Costs.

Management 207

Management Self service B2B Contact Center 207

SmartAction

OCTOBER 27, 2021

SmartAction has been doing pretty amazing things in conversational AI self-service, and back in August, we showcased our new developments at ICMI’s virtual event. Check out our live demo below! The post What’s the Latest in Conversational AI Self-Service for Voice and Chat? It doesn’t stop there.

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Self service Virtual Agent Chatbots Technology 76

AWS Machine Learning

MARCH 31, 2023

Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01 per contact, while self-service channels cost about $0.10 They consistently see 90% of the QnABot traffic routing through the self-service option on the website.

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Virtual Agent Self service Transportation Customer Experience 101

3CLogic

JANUARY 28, 2025

With improved resource allocation, in conjunction with more efficient live agents and self-service interaction management, operational costs are effortlessly reduced. If you're curious to learn more about this topic, please schedule a demo with one of our experts. Long-term growth opportunities Need WhatsApp? No problem!

Customer Experience 105

Customer Experience CRM Contact Center Enterprise 105

Comm100

DECEMBER 16, 2024

Understanding Customer Service Automation Customer service automation is the use of technology to simplify and improve how businesses assist their customers. Another key feature of customer service automation is self-service options. Request a demo today Request Demo 3.

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Customer Service Chatbots Omni-channel support Self service 52

Inbenta

OCTOBER 30, 2024

By answering the most common questions with AI-enabled self-service tools, leaders give their agents more time to deal with complex customer service issues. Ready to take your customer service to the next level? Contact our AI experts to get started today.

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Self service Benchmark Chatbots Enterprise 52

Inbenta

OCTOBER 30, 2024

Digital self-service solutions have emerged as a powerful tool in this context, letting users navigate websites and intranets without needing direct assistance from customer support or HR departments. This trend underscores the need for effective self-service solutions to satisfy consumers’ growing appetite for autonomy and speed.

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Self service Chatbots Engineering Technology 52

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Schedule a Demo with us today!

Self service 52

Self service Chatbots Best practices Customer Support 52

TeamSupport

APRIL 12, 2024

Self-service support gives customers the ability to control their experience at their pace, while building a sense of confidence in the brand. TeamSupport’s robust self-service capabilities empower customers to do just that, and reduce the workload on your agents. Take a product tour or book a demo with us today.

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Self service Customer Support Technology Metrics 52

CSM Magazine

APRIL 2, 2025

Shift Swaps and Self-Service: Employees should be able to request time off or swap shifts without back-and-forth emails. Read Reviews and Test Demos Other business owners experiences reveal a lot. Then, try free demos. Now, take the next step: shortlist a few options, try demos, and get ready to reclaim your time!

Healthcare 52

Healthcare Self service Feedback Sales 52

Calltools

SEPTEMBER 6, 2023

Utilizing self-service options can help save your agents’ time and provide a better experience for your customers. 5 Types of Self-Service Options Self-service options allow customers to find answers to their questions or concerns without having to speak with a live agent.

Self service 52

Self service Interactive Voice Response Customer Experience Chatbots 52

Calabrio

APRIL 24, 2025

Chatbots & Voicebots for AI-Driven Self-Service Leveraging conversational AI and Natural Language Processing (NLP), intelligent chatbots and voicebots are transforming self-service. Book a free demo today. Lets look at the top uses of AI in the contact center and the key benefits they can deliver.

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ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service? How do you create one?

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Self service Banking Feedback Chatbots 52

AWS Machine Learning

JULY 29, 2022

In traditional contact centers, one solution for long hold times is enabling self-service options for customers using an Interactive Voice Response system (IVR). With Amazon Lex , you can build powerful, multi-lingual conversational AI systems and elevate the self-service experience for your customers with no ML skills required.

Contact Center 136

Contact Center Interactive Voice Response Self service Accountability 136

Aspect

JANUARY 25, 2021

We recently announced the general availability of Aspect® CXP 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand. CXP 20 includes a modernization of self-service solutions by enabling voicebots on the platform.

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Self service APIs Chatbots Engineering 118

NobelBiz

FEBRUARY 15, 2023

Nowadays, with the advent of technology, customers have multiple channels to interact with businesses that include self-service options like voice-enabled assistants, online portals, and mobile apps. As a result, self-service is becoming a cornerstone of customer experience in contact centers.

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Self service Contact Center Customer Experience Interactive Voice Response 52

TechSee

APRIL 8, 2022

Growing Need for Self Service. Overall, the industry is moving quickly to automate, standardize, and self-serve both employee onboarding and customer issue resolution. For more information contact us today, or request a live demo: Request A Demo.

outsourcing 109

outsourcing Self service Technology Customer Experience 109

Interactions

FEBRUARY 6, 2025

Many off-the-shelf solutions or DIY IVAs struggle with the accuracy necessary to complete complex self-service interactions and the customization needed to meet personalization and regulatory needs. This means customers can quickly self-service more issues and need fewer escalations to live agents.

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Self service Average Handle Time Surveys Contact Center 62

Tethr

JULY 26, 2021

Learn where self-service fails. How do you know when self-service fails, otherwise? Our customers have found that utilizing Tethr to monitor self-service interactions (that don’t involve an agent) enables them to better monitor and manage the efficiency of those channels. . Cultivate sales opportunities.

Analytics 111

Analytics Inbound sales Self service Contact Center 111

Help Scout

JUNE 8, 2021

Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system. A customer service widget can make that help much simpler to find and use.

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Chatbots Self service Technology Education 144

TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. “Show rather than verbally describe” lays the groundwork for advanced use cases like visual self-service.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. Modern Self-Service.

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APIs Self service SaaS Enterprise 107

Inbenta

OCTOBER 30, 2024

BOOK A DEMO   So what are the benefits of knowledge management? Offered externally as a self-service portal (such as FAQs), a KMS lets customers help themselves when they need assistance with simple issues instead of requiring them to contact a support team. All these situations are inevitable.

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Self service Chatbots Engineering Education 52

AWS Machine Learning

FEBRUARY 29, 2024

Major benefits include high scalability of the service, in large part due to automation and a self-service model, and an attractive pricing model that’s primarily based on resource consumption. Each data analytics team is able to request one or multiple SageMaker domains through the company’s internal self-service portal.

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APIs Transportation Construction Analytics 132

Calabrio

MARCH 31, 2025

Smarter customer experiences, more personalized self-service: Intuitive self-service options can at last become a consistent reality, allowing customers to find solutions quickly and independently. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

TechSee

JANUARY 9, 2023

More companies also began using computer vision AI to guide customers through some self-service, reducing the need to dispatch technicians and avoiding the cost of increasing headcounts in call centers. Visual Self-Service. lockout-tag out).

Technology 109

Technology Telecommunications Self service Consulting 109

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Schedule a Demo with us today!

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Self service Chatbots Best practices Customer Support 40

TechSee

SEPTEMBER 7, 2021

Remote visual assistance – either through an agent or in self-service mode powered by computer vision AI – can simplify product registration and streamline warranty management. providing field service technicians with automatic job verification for quality assurance. reducing product return rates with return authorizations .

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Technical Support Sales Upselling Coaching 191

Hodusoft

FEBRUARY 12, 2025

This can cause longer wait time, frustration, and a less efficient service. A multi-level IVR can streamline the customer experience by providing self-service options. Apart from the regular menus, it also provides a wide array of self-service options. Free Demo: Some providers offer free demos.

Interactive Voice Response 52

Interactive Voice Response Self service Wait times CRM 52

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration.

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Chatbots APIs Self service Contact Center 130

Mindtouch

DECEMBER 9, 2019

Integrates with Service Cloud for agent assistance Integrates with Community Cloud for customer self-service Compatible with Lightning and Classic. Give agents a head start on case resolution in Salesforce Service Cloud. When customers choose to contact you for help, they expect prompt and accurate service.

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Self service Engineering CRM Call Center 102

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . Offering self-service materials and guided walkthroughs helps clients get what they need. . Assume your website includes: . Slow website loading times, . ambiguous website content, . ineffective navigation, . page issues, . lack of mobile compatibility . Calls-to-Action are absent (i.e.

SaaS 185

SaaS Customer Experience B2B Feedback 185

Hodusoft

APRIL 2, 2025

They must leverage sophisticated automated tools to not only deliver lightning fast service but also a wide array of self-service options. After shortlisting a handful of solution providers, contact each one of them and ask relevant questions about their solutions, pricing plans, and if they provide free demos.

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

ShepHyken

MAY 4, 2023

Establishing clear roles and responsibilities is essential for improving the efficiency and productivity of a customer service team. A self-service portal allows customers to find answers to common questions independently, reducing the workload for customer service team members and freeing them up to handle more complex or urgent issues.

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Customer Service Metrics Self service Customer retention 156

SmartAction

APRIL 4, 2023

Discover why we’re the top-rated Virtual Customer Assistant solution on Gartner Peer Insights and have been named “The Leader in AI-enhanced Self-Service,” by Frost & Sullivan. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

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Virtual Agent Chatbots Self service Banking 89

Calabrio

MARCH 25, 2025

Empower Agents with Self-Service Insights Complement self-scheduling with accessible, self-service performance reporting that empowers agents without requiring data expertise. Add Improved Customer Self-Service to the Mix, Too Reduce call volumes and empower customers by providing robust self-service options.

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Call Center Metrics Abandon rate Coaching 52