delighted

OCTOBER 26, 2023

Today, we’re very excited to announce that we’ve applied that same design philosophy to another aspect of feedback collection: the all-purpose survey. Introducing Delighted Surveys. What is Delighted Surveys? Visit our Surveys Help Center for self-serve guides. Want to learn more?

Surveys 64

Surveys Feedback Best practices Analytics 64

aircall

JULY 14, 2021

In designing an employee engagement survey , here are some questions to consider: What are your expectations for engaged employees? It’s a good idea to conduct short surveys (one or two open-ended questions) regularly. The post From Snacks to Surveys: 7 Tips to Boost Employee Engagement appeared first on Aircall Blog.

Employee engagement 98

Employee engagement Surveys Interactive Voice Response Morale 98

Inbenta

DECEMBER 28, 2024

Schedule a demo How do you use Learn across your different platforms? The first one is a public-facing site that’s accessible to everybody and incorporates over 65 of our digital demos, videos and learning modules. So 68% of customers find our demos helpful or very helpful at explaining the online process.

Banking 52

Banking Accountability Chatbots Surveys 52

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Survey tools, for instance, enable businesses to gather structured data through questionnaires, measuring metrics like NPS, CSAT, and CES.

Journey mapping 52

Journey mapping Contact Center Analytics Surveys 52

Inbenta

OCTOBER 30, 2024

So, too, do experiences that feel personal.   According to a survey from PwC, nearly half (48%) of U.S. BOOK A DEMO The post How AI can help you elevate your customer experience during peak periods appeared first on Inbenta. Speed, convenience and reliability rank high on the list. Contact our AI experts to get started today.

Self service 52

Self service Benchmark Chatbots Enterprise 52

ShepHyken

JUNE 22, 2018

Scott’s viewpoints on SMS are backed up by recent industry surveys revealing that text messaging is the preferred channel for customers when engaging with businesses because it’s convenient, fast and easy to use. In my personal experience of demoing RCS, everyone who sees it wants to know how soon they can have it.

Customer Experience 39

Customer Experience B2C Airlines Technology 39

Balto

JANUARY 6, 2025

Key Highlights: Easy Survey Building: Qualtrics offers an intuitive platform with a drag-and-drop functionality that makes it easy to create interactive surveys. Customization Options: With Qualtrics, you can customize customer surveys with different question types and branching logic.

Call Center 52

Call Center Coaching Surveys Contact Center 52

CSM Magazine

MAY 9, 2024

Sprinklr, a Unified-CXM platform, has launched Sprinklr Surveys, entering the Customer Feedback Management (CFM) market with AI-powered survey capabilities. The new offering integrates solicited survey feedback with unsolicited feedback sources to provide actionable insights for enterprise clients.

Surveys 52

Surveys Feedback Enterprise Marketing 52

Nicereply

MARCH 15, 2022

Choosing the right tool for your surveys may not be easy. In-signature (embedded) surveys. Survey preview mode. A custom survey URL without Nicereply branding (all plans). Simplesat advantages: Wide range of survey icons. 5-star survey scale. An unlimited number of active surveys. Flexibility.

Surveys 19

Surveys Feedback Analytics Customer Support 19

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. These survey results point to a preference for live agents and a high potential for poor customer experiences.

Self service 62

Self service Average Handle Time Surveys Contact Center 62

ProProfs Blog

OCTOBER 25, 2021

All you need to do is customize the survey templates based on your business requirements. Best customer feedback software offers different channels to collect data like surveys, website questionnaires, social and community feedback, online reviews, forms etc. There is also an option to set recurring surveys. Customization .

Feedback 148

Feedback Surveys Enterprise Analytics 148

Fonolo

JULY 8, 2021

Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. To calculate NPS scores, you must present your customers with a survey question: “How likely are you to recommend our product or service to a friend or colleague?” Net Promoter scale.

Benchmark 142

Benchmark Contact Center Airlines Metrics 142

CSM Magazine

JANUARY 21, 2025

January 23rd, Netigate will host a live product demo webinar to demonstrate Ask AI’s capabilities in-depth and showcase its potential to transform feedback management. Businesses and employers today risk being overwhelmed by the sheer volume of feedback they receive from their customers and workforce. Register now at: [link].

Feedback 52

Feedback Banking Surveys Management 52

Calltools

NOVEMBER 29, 2023

Interactive voice surveys (IVR surveys) are one easy and effective way for your call center to gather useful insight about the customer experience. This automated phone survey allows customers to respond to a series of questions by using their phone’s dialing pad.

Interactive Voice Response 52

Interactive Voice Response Surveys Contact Center Call Center 52

Calabrio

APRIL 8, 2025

Despite relying on surveys and focus groups, as well as tools like contact center sentiment analysis, to help them do so, many organizations struggle to get a real sense of how customers feel. Learn more about Calabrio Interaction Analytics and book a demo today. Was the sender being serious? What is Contact Center Sentiment Analysis?

Contact Center 52

Contact Center Best practices Coaching Analytics 52

Myra Golden Media

APRIL 11, 2023

I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback. Learn more about Balto AI’s solutions here.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Spearline

JANUARY 6, 2022

Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% One survey notes that responding CIOs indicate their use of on-premise applications dropped by more than 40% in 2021.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

ClientSuccess

JANUARY 24, 2023

Many factors come into play when determining a customer’s health score, including their usage levels, response times to inquiries or requests, NPS/survey responses, and more. Without the proper tool, these metrics are often spread across multiple systems such as CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, and Notes.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . Consumers may offer rapid feedback by emailing or posting surveys on your website. Assume your website includes: . Slow website loading times, . ambiguous website content, . ineffective navigation, . page issues, . lack of mobile compatibility . Calls-to-Action are absent (i.e.

SaaS 185

SaaS Customer Experience B2B Feedback 185

Hodusoft

DECEMBER 11, 2024

This survey by Emplifi found that 86 percent of customers said that they will leave their favorite brand after only two to three bad CX. As per findings by IDC and Emplifi, nearly 87 percent of brands surveyed rated themselves a 7/10 or higher, while 19 percent rated themselves a perfect 10/10 on CX! Ask for a Free demo!

Personalization 52

Personalization Contact center software Metrics Customer retention 52

Hodusoft

DECEMBER 4, 2024

Several studies and surveys have found various aspects of challenges. Neglecting Email Communication A survey conducted by MSP Success revealed that more than a third (34 percent to be precise) of MSPs polled said that they don’t use e-mail to market to their list. Contact us today to book a free demo!

Upselling 52

Upselling Surveys Marketing Personalization 52

Tethr

FEBRUARY 8, 2021

We’ve all tried to solve for this in one way or another over the years, incorporating solutions like post-call surveys, real-time agent scoring (ouch!), Many QA questions, ratings, and surveys are, historically, very binary. Request a demo to get started. and reviewing a small sample of calls each month—all with varied results.

Call Center 116

Call Center Coaching Surveys Accountability 116

TechSee

MARCH 10, 2021

According to a recent TechSee survey , 42% of consumers indicated that — even after the pandemic — they would prefer to get remote support and avoid technician visits altogether. Virginia-based River Pools turned to virtual sales demos to boost their business during COVID.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

JustCall

MAY 2, 2021

Every user gets his/her own appointment scheduler to schedule call, appointment or demo with customers or leads. For example, we use this feature to allow our users to schedule a demo or training session with us. Check out this link to schedule a demo with us right away: [link]. Post-Call Survey to Level-up Customer Experience.

call center software 97

call center software Call Center Analytics CRM 97

Nicereply

OCTOBER 3, 2023

Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Why do businesses need specific software for customer satisfaction surveys? To effectively gauge consumer happiness, businesses around the globe are investing in the best customer satisfaction survey tools available.

Surveys 52

Surveys Customer centricity Analytics Feedback 52

CSM Magazine

FEBRUARY 5, 2025

Use demos or hands-on experiences to solidify their understanding. Customer Feedback Insights: Share customer data or survey results with your rep to help them understand what customers value most. Brand Values: Share your brand story, mission, and core values.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Calabrio

MARCH 5, 2025

A McKinsey survey revealed customer care leaders top growth priorities included customer experience improvement, technology implementation, and identifying revenue growth opportunities. A survey by HubSpot reports that 63% of companies are spending more time prioritizing CX.

Best practices 52

Best practices Coaching Scripts Contact Center 52

Fonolo

DECEMBER 13, 2022

Customer satisfaction score: Conduct customer surveys through Fonolo’s interactive voice response (IVR) to discover customer satisfaction scores. Offering agent engagement surveys and incentives for completing them. . If surveys described too many angry customers or difficult schedules, you might add these umbrellas to your plan: .

Call Center 135

Call Center Average Handle Time Interactive Voice Response Abandon rate 135

Calabrio

MARCH 31, 2025

But dont take business leaders word for it: this research bears out in employee surveys as well. According to the TalentLMS survey data cited above, these are the most popular ways gamification is used: Badges: Digital awards recognize agents for mastering skills or reaching milestones, providing a sense of accomplishment.

Gamification 52

Gamification Contact Center Call Center Metrics 52

Tethr

AUGUST 18, 2020

CX isn’t just surveys anymore. There is actual science and methodology for evaluating your customer experience and it isn’t limited to surveys. Request a demo and see how we can help your customer experience reach new heights. Ready to make some CX waves?

Customer Experience 105

Customer Experience Customer centricity Customer effort Metrics 105

Totango

APRIL 2, 2019

Milestones vary by industry or product, but typical milestones along the customer journey include pre-sale trials or demos, the initial transaction, onboarding, full product adoption, upsells or cross-sells, and renewal. Customer surveys provide valuable data you can use to provide better experiences for future customers.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

Hodusoft

FEBRUARY 5, 2025

Survey & Feedback Collection: gather valuable customer insights with quick and convenient SMS surveys to improve services and customer satisfaction. Lets Discuss How HoduCC and Route Mobile Can Enhance Your Communication Ask for a Free demo! Contact us now to learn more!

Contact center software 52

Contact center software Analytics contact center solutions Healthcare 52

REVE Chat Blog

MAY 5, 2020

The Manifest surveyed 500 digital marketers and discovered that not only should businesses be online, but they should also invest in online advertising. Product demos. When do customers use the product demos as touchpoints? How do product demos act as an effective touchpoint to deliver a better experience to your customers?

Journey mapping 99

Journey mapping Advertising Chatbots Feedback 99

ProProfs Blog

APRIL 2, 2020

We have Calendly to help our operators schedule product demos for our customers. ProProfs Survey Maker. We’ve successfully managed to get new applications from prospects interested in working with us via ProProfs Survey Maker. More about ProProfs Survey Maker here. They can take up support calls no matter where they are.

Surveys 151

Surveys Construction Time management Management 151

TechSee

JUNE 5, 2018

Co-browsing allows agents to see and interact with a customer’s browser in real time, visually guiding them through online processes, webforms, transactions or demos. For example, a newly-hired technician is dispatched to a work site to take measurements and survey the property. Enter the convenience of co-browsing.

Chatbots 116

Chatbots Self service Surveys Technology 116

Calabrio

APRIL 11, 2025

Use surveys, interviews, and focus groups. Yet, as our recent survey found , nearly two-thirds of contact centers are not prioritizing emotional intelligence and social interaction training. The stakes have never been higher. Recent estimates suggest that a staggering $3.8

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Hello Customer

FEBRUARY 6, 2020

The 2 Question Surveys. A classic Hello Customer survey contains one metric question like an NPS, CSAT or CES and only one open text question asking the respondent why they gave that score. I've seen many customer satisfaction surveys in my life but none with the format that Hello Customer uses and the response rates that come with it.

Marketing 88

Marketing Feedback Surveys Consulting 88