TechSee

FEBRUARY 20, 2018

For more information about how your business can take advantage of AI while guaranteeing a consistently excellent experience for your customers, contact TechSee at for a free demo. TechSee empowers technical support teams across the globe to execute visually-interactive remote diagnoses and resolutions of problems.

Virtual Agent 132

Virtual Agent Self service Contact Center Technical Support 132

Hodusoft

FEBRUARY 12, 2025

Flexibility Hosted PBX providers can customize IVR scripts to meet different business needs, from handling order inquiries to technical support. Free Demo: Some providers offer free demos. Support: Make sure the provider offers round-the-clock support in case of technical issues or questions.

Interactive Voice Response 52

Interactive Voice Response Self service Wait times CRM 52

TechSee

JANUARY 24, 2019

Customer inquiries: When customers turn to a company for help, video chat support gives a face to the business. This is ideal for customers looking to make travel arrangements, change the details on their hotel stay, report a defect in a purchase or see a product demo.

Call flow 141

Call flow Sales Technical Support APIs 141

ChurnZero

JUNE 26, 2020

Decide if highly specific questions can wait to be answered during the demo to avoid probable question misinterpretation. when you collect information before scheduling a demo, decide if yes-no answers will suffice for your exploratory questioning/qualifying and if the vendor can expound upon their responses during the demo).

Technical Support 98

Technical Support Accountability Upselling Consulting 98

TechSee

SEPTEMBER 23, 2024

With its sophisticated multimodal capabilities and deep cognitive learning, Sophie AI has been designed specifically for enterprise applications in customer service and technical support. To learn more, schedule your demo today. Are you ready to bring the power of Agentic AI to your enterprise?

Strategic Value 109

Strategic Value Enterprise Best practices Technical Support 109

aircall

MAY 11, 2018

Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Patrick — Customer Support. Joe — Technical Support.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Hodusoft

MARCH 26, 2025

The functionality also ensures that customers reach the right support team quickly and get the help they need without unnecessary delays or transfers. It can range from order issues, technical support, product information, returns, and more. Take Your Customer Support to the Next Level with HoduSoft Ask for a Free demo!

Contact Center 52

Contact Center Contact center software Interactive Voice Response contact center solutions 52

Help Scout

SEPTEMBER 28, 2021

The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis. Yes, you read that right!

Engineering 126

Engineering Feedback Technical Support Surveys 126

TechSee

SEPTEMBER 26, 2024

During crucial customer touchpoints—such as onboarding or technical support—Agentic AI can identify relevant products or services that meet the customer’s needs, offering targeted upsell and cross-sell suggestions in real time. Book your Sophie AI demo today!

Average Handle Time 124

Average Handle Time Upselling Enterprise Technical Support 124

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. These AI tools are instrumental in streamlining operations and improving the efficiency of the call center by reducing the workload on human staff.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. These AI tools are instrumental in streamlining operations and improving the efficiency of the call center by reducing the workload on human staff.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Taylor Reach Group

FEBRUARY 26, 2019

Most vendors offer a multi-tier support models and the cost of each will vary with the speed of response and accessibility to the support team. How do you get technical support? Are hours of support limited? It’s advised to over-spend on support in the first year. Shortlist and Vendor Demos.

Best practices 85

Best practices Contact Center Technology Consulting 85

AWS Machine Learning

JANUARY 17, 2023

But I would like to have more help in terms of technical support, I haven't had the kind of help with my phone line and I don't have the type of tech support I want. Demo notebook. You can use the demo notebook to send example data to already-deployed model endpoints.

Calibration 98

Calibration Metrics Accountability Technical Support 98

TechSee

JUNE 27, 2024

This is particularly valuable in scenarios such as remote technical support, where precise guidance is crucial. To experience Sophie AI’s benefits firsthand, we invite you to schedule your complimentary demo today. This feature empowers businesses, giving them control over complex processes managed by Generative AI.

Contact Center 109

Contact Center Enterprise Chatbots Technical Support 109

Kayako

APRIL 12, 2022

“Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner nor provide the quality of support we stand for. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. Book a Demo today. Kayako is far more efficient than our previous help desk system.”.

Customer Service 118

Customer Service Self service Education Technical Support 118

Thinq

OCTOBER 6, 2017

Live technical support to ensure hassle-free integration and troubleshooting. 18:30 – Platform demo. If you want to start taking control of your Toll-Free calling, you can either schedule a live demo with one of our product experts, or sign up for a free trial account. 5:46 – Call center trends. Get Started.

Contact Center 55

Contact Center Technical Support Interactive Voice Response Call Center 55

SmartAction

MARCH 1, 2022

They don’t build or provide the software; they help businesses manage the software and offer technical support to the users. MSaaS provides the software and support. You get the software as a service and the support necessary to ensure the application works for your business at every turn, even as your needs evolve and expand.

Management 76

Management SaaS Virtual Agent Automotive 76

Nicereply

MARCH 16, 2022

Support is responsible for assisting all of our self-service customers, with any and every issue those customers have from basic getting started questions to technical support. Support is responsible for the qualification of those leads to escalate to Sales and Success.

Sales 111

Sales Customer Experience Upselling Self service 111

SmartAction

NOVEMBER 22, 2023

It can verify new accounts, take payment information, provide technical support, automate routine tasks with human assistance, and more. Request a demo now. Increase operational efficiency and productivity An AI-powered Conversational IVR does more than talk with customers. It’s the future, today.

Contact Center 91

Contact Center Interactive Voice Response Virtual Agent Management 91

Customer Service Life

MAY 15, 2017

I sometimes joke that we’re the folks that sit in on all of the sales demos so you don’t have to. Now imagine working in technical support and you need to get a customer’s make and model for the device you’re supporting. In all seriousness though, there’s a ton of great technology hitting the market right now.

Technology 74

Technology Customer Service Contact Center CRM 74

Global Response

DECEMBER 21, 2023

Be sure they have deep knowledge of the software, hardware and network requirements necessary to run your help desk, as well as skilled agents who are able to effectively provide Tier I technical support on your product. 16) Do a demo or trial offer, if possible. 5) Evaluate scalability and flexibility.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

ProProfs Blog

DECEMBER 16, 2020

This is where chatbot can streamline support requests for them. With a chatbot in place, you can prioritize requests that would need an operator’s insight or further technical support. This will again help you avoid operator burnout and manage live chat support during the holiday season.

Management 147

Management Chatbots Sales Upselling 147

aircall

FEBRUARY 26, 2018

On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. On the tech side of things, our technical support team works directly with new Aircall customers to set up QoS (Quality of Service) parameters on their routers. Try Aircall Today.

call center software 59

call center software Call Center First call resolution Technical Support 59

CSM Magazine

OCTOBER 9, 2024

Enhancing Customer Satisfaction Focusing on specific factors influencing customer satisfaction can greatly improve the support experience for online gamblers. Key aspects such as personalization, prompt responses, and effective technical support are crucial in fostering positive interactions.

Technical Support 52

Technical Support Wait times Customer Support Personalization 52

Hodusoft

AUGUST 23, 2023

Reliable multi-tenant IP PBX software vendors offer comprehensive support and training to MSPs. This includes onboarding assistance, technical support, and training resources for their team. If you want a free demo of our multi-tenant IP PBX software, contact us today. Ask for a Free demo!

Technical Support 52

Technical Support voip Analytics CRM 52

Comm100

JUNE 15, 2022

With help from Comm100, Tangerine introduced Comm100 Chatbot to Comm100 Live Chat, targeting technical support, general customer service, and sales queries. To see how Comm100 Chatbot can help you achieve this and implement any one of these chatbot customer service use cases, book a demo with one of our chatbot specialists.

Chatbots 98

Chatbots Customer Service Wait times Technical Support 98

Quiq

OCTOBER 2, 2020

In today’s market, one of the most effective ways to provide technical support, send shipping notifications, and create sales alerts is to use outbound messaging. To find out how Quiq will improve outbound sales for your business, contact us to request a demo today. See a Demo Today.

Outbound sales 52

Outbound sales Chatbots B2C Technical Support 52

ViiBE Blog

JUNE 15, 2023

product demos), screen sharing may be the better choice. Screen sharing empowers you to take control and guide your audience through the content on your screen. Co-browsing solutions prioritize security by concealing sensitive information fields, ensuring data privacy.

Technical Support 52

Technical Support CRM Education Technology 52

Hodusoft

SEPTEMBER 14, 2023

Onsite support and assistance Onsite support and assistance involves providing tenants with professional technical support and direct assistance in their location. Despite the digital nature of ISP services, offering onsite support during the onboarding process can make a significant difference.

Best practices 98

Best practices Feedback Education Self service 98

Amity

OCTOBER 3, 2016

Many times customers have seen great demos and the salesperson set high expectations about what is possible. Jason: One of the first things CSMs need to do is meet with the customer to learn about their specific goals and to set realistic expectations about what it takes to achieve these.

SaaS 76

SaaS Technical Support Customer centricity Sales 76

OctopusTech

MARCH 3, 2024

Assess technical support mechanisms, post-launch maintenance services, etc. Shortlist those with relevant experience and technical expertise to match your needs. Hold Discussions and Demos Schedule detailed discussions with the outsourced team. Gauge their communication styles and protocols.

outsourcing 62

outsourcing Technical Support Government Metrics 62

Hodusoft

SEPTEMBER 18, 2024

Evaluate Software Providers’s Support Services Evaluate the software provider’s support services, including availability, response times, and the quality of technical support. Apart from their pricing plans, ask them if they provide free demos. To know more about our software or book a free demo, contact us today.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

Quiq

OCTOBER 22, 2020

Text messages are useful for all types of communication, from promotions and reminders to convenient technical support. See a Demo Today. If you’re interested in learning more about how asynchronous messaging enhances the retail industry, contact Quiq online today.

Construction 52

Construction Technical Support Advertising Feedback 52

CSM Magazine

JULY 17, 2024

. “Our previous system, despite being the specialist software package solution for our sector, was server based and poorly supported,” commented Paul Salmon, Managing Director of Assured Fire and Security. “From the first demo to a call to the Roadcrew support team at 3 in the morning, I just love everything about it.

Finance 52

Finance CRM Engineering Technical Support 52

ViiBE Blog

JUNE 15, 2023

product demos), screen sharing may be the better choice. Screen sharing empowers you to take control and guide your audience through the content on your screen. Co-browsing solutions prioritize security by concealing sensitive information fields, ensuring data privacy.

Technical Support 52

Technical Support Education Technology Customer Support 52

Hodusoft

JULY 11, 2024

For instance, ask questions about the scalability of the software as well as know what technical support the software provider can provide. Also, ask each software provider if they offer a free trial (free demo) for a specific number of days. Ask for a Free demo! If they reply in the affirmative, continue the discussion.

Telecommunications 52

Telecommunications voip Engineering Technology 52

ClientSuccess

MAY 8, 2019

I came into this role with 9 years experience working in various roles, such as a technical support specialist and an Accelerated Value Specialist (AVS) with IBM, which has enabled my natural progression into the role of a CSM.

Management 56

Management Technical Support SaaS Metrics 56