3CLogic

JANUARY 28, 2025

By consolidating technologies such as CCaaS and CRM into a single, centralized platform, CXaaS empowers organizations with streamlined workflows and omnichannel engagements. If you're curious to learn more about this topic, please schedule a demo with one of our experts. What is CXaaS?

Customer Experience 105

Customer Experience CRM Contact Center Enterprise 105

AWS Machine Learning

MARCH 4, 2025

To demonstrate how generative AI can accelerate AWS Well-Architected reviews, we have developed a Streamlit-based demo web application that serves as the front-end interface for initiating and managing the WAFR review process. Brijesh Pati is an Enterprise Solutions Architect at AWS, helping enterprise customers adopt cloud technologies.

Best practices 120

Best practices Enterprise Engineering Strategic Value 120

CX Global Media

FEBRUARY 28, 2019

Flexibility is often an innocently misunderstood element in the contact center technology evaluation criteria. Afterall, unless you’re evaluating and implementing a wide-array of contact center technology as part of your everyday job, it’s just impossible to keep up with. Stop bludgeoning your contact center into technology submission.

Contact Center 250

Contact Center Coaching Call Center Technology 250

Vistio

OCTOBER 28, 2024

Step 3: Test Usability – Not Just the Demos Demos can be deceiving. Go beyond the demo by asking for a trial period or a limited test run with actual customer interactions. When done right, AI won’t just be an investment in technology; it’ll be an investment in the future success of your contact center.

Contact Center 52

Contact Center Feedback Metrics CRM 52

TechSee

JUNE 1, 2023

Their virtual assist technologies are often acknowledged by customers. We wanted to learn more about how visual assistance technology improves the Cochlear recipient support experience. Virtual support technologies On a practical level, how does virtual support technologies improve these calls?

Technology 207

Technology Customer Service Customer Support Contact Center 207

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel.

Customer Service 403

Customer Service Morale Sales Coaching 403

Calabrio

APRIL 23, 2025

Thats one reason why, in the face of these headwinds, contact centers are looking to innovative technology to provide a breakthrough. See how theyre making a difference at leading contact centers and explore each of them further in the interactive demos linked below. If we want different results, we need a different approach.

Contact Center 52

Contact Center contact center workforce Agent Empowerment Abandon rate 52

Inbenta

DECEMBER 28, 2024

A collaboration with Inbenta and our interactive Learn technology led to the creation of Discover Digital, a solution that has transformed Nationwide’s digital landscape. Schedule a demo How do you use Learn across your different platforms? Frontline colleagues can also share demos directly with our customers via email.

Banking 52

Banking Accountability Chatbots Surveys 52

ShepHyken

JUNE 22, 2018

Technology is a vital part of our daily lives, but it’s notorious for its impersonality when it comes to business-to-consumer (B2C) communications. In my personal experience of demoing RCS, everyone who sees it wants to know how soon they can have it. 55% want company promotions and adverts to be as visual and engaging as possible.

Customer Experience 39

Customer Experience B2C Airlines Technology 39

ShepHyken

SEPTEMBER 14, 2018

Just like you wouldn’t waste your time spending money and sending direct mail messages to people who aren’t interested in your product, why would you be chatting with people who aren’t in your target demo if you have a high traffic site? We’ve all been there. Make things easy. Hold your customer’s hand a little.

Analytics 725

Analytics Sales Banking Technology 725

Comm100

DECEMBER 8, 2024

Request a demo today Request Demo Purpose and Scope Higher ed chatbots are purpose-built to cater to the distinct needs of educational institutions and their students. Conclusion: Transforming Student Support with Higher Ed Chatbots As technology continues to evolve, the way institutions support and engage students must also advance.

Chatbots 52

Chatbots Education Government Personalization 52

Inbenta

OCTOBER 30, 2024

BOOK A DEMO and see the power of Conversational AI in action. As the technology matures and adoption continues to grow, companies are recognizing the value of these tools to their business. SCHEDULE A DEMO The post Callbots and voicebots are making customer support conversational appeared first on Inbenta.

Wait times 52

Wait times CRM Personalization Customer Service 52

ShepHyken

DECEMBER 13, 2019

Technology competence. How stable is the vendor’s technology? Leslie Cottenje notes that it is important to question: how real is the demo? Demo environments are at risk of being engineered to appear perfect. Remember to factor in differing time zones or a requirement for 24 hour support.

APIs 195

APIs Enterprise Government Customer Experience 195

TechSee

AUGUST 15, 2021

This technology delivers the capability to provide practical help for quick warranty checks and accurate repairs, and can be implemented in both assisted and self-service modes. If you would like to see how TechSee’s visual assistance solution can help improve your warranty cost management process, please click here for a demo.

Management 207

Management Self service B2B Contact Center 207

Comm100

DECEMBER 16, 2024

Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. But as automation becomes a cornerstone of customer service, a pressing question emerges: Is it possible to balance the efficiency of technology with the human connection that customers still crave?

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

3CLogic

APRIL 10, 2025

As the technology evolves, it will continue to make customer experiences smarter, faster, and more intuitive. Sign up for a live demo and see Voice AI in action. Conclusion Voice AI isnt just the future of customer service its the next competitive edge. Ready to elevate your customer experience?

Interactive Voice Response 71

Interactive Voice Response Wait times Chatbots Contact Center 71

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. The technology identifies any errors and provides automated visual guidance through the steps needed to resolve the problem. Sales Support. service contracts .

Technical Support 191

Technical Support Sales Upselling Coaching 191

JustCall

MARCH 23, 2023

CRM technologies typically offer a host of tools that can help you analyze various data points to give you actionable trends and metrics. Schedule A Demo The next thing for you to do is to get in touch with the company and schedule a demo. Make sure there are other people from your company who sit for the demo with you.

CRM 132

CRM Sales Customer retention Metrics 132

AWS Machine Learning

NOVEMBER 19, 2024

As attendees circulate through the GAIZ, subject matter experts and Generative AI Innovation Center strategists will be on-hand to share insights, answer questions, present customer stories from an extensive catalog of reference demos, and provide personalized guidance for moving generative AI applications into production.

APIs 108

APIs Enterprise Best practices Government 108

Inbenta

NOVEMBER 23, 2024

And integral to AI is the concept of a Lexicon, which is key to how these technologies interpret language. A Lexicon, in the context of AI and Natural Language Processing (NLP), is a vast repository of concepts and semantic relationships between words. Schedule a demo What are the k ey elements of an efficient L exicon ?

Banking 52

Banking Customer Support Technology Customer Service 52

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. What’s next for MiaRec in terms of GenAI innovation?

Analytics 105

Analytics Contact Center Sales Technology 105

AWS Machine Learning

NOVEMBER 7, 2024

For this demo, we use the following description for the knowledge base: This knowledge base contains manuals and technical documentation about various car makes from manufacturers such as Honda, Tesla, Ford, Subaru, Kia, Toyota etc. It contains information from car manuals and technical documentation.

APIs 130

APIs Enterprise Automotive Customer Support 130

Comm100

OCTOBER 13, 2024

With AI leading the charge in personalized support, faster service, and operational efficiency, companies that adopt these technologies will thrive in an increasingly competitive market. Request a demo today. Want to know how Comm100 can help you?

Self service 52

Self service Chatbots Wait times Personalization 52

AWS Machine Learning

APRIL 24, 2025

Recent advances in generative AI have led to the rapid evolution of natural language to SQL (NL2SQL) technology, which uses pre-trained large language models (LLMs) and natural language to generate database queries in the moment. The demo code is available in the GitHub repository. Jessica Wu is an Associate Solutions Architect at AWS.

Enterprise 110

Enterprise Construction Scripts APIs 110

Inbenta

OCTOBER 30, 2024

Luckily, we know how to bridge it. Semantic clustering Inbenta’s patented semantic clustering technology uses machine learning algorithms to map these negative signals, identifying clusters of similar inquiries to your website that don’t receive satisfactory responses. You have a knowledge gap. So how does it work?

Airlines 52

Airlines Technology Customer Experience Customer Service 52

AWS Machine Learning

JUNE 12, 2024

For instructions, refer to How do I integrate IAM Identity Center with an Amazon Cognito user pool and the associated demo video. Provide the following parameters for the stack: Stack name – The name of the CloudFormation stack (for example, AmazonQ-UI-Demo ). VPCId – The ID of the existing VPC that can be used to deploy the demo.

APIs 138

APIs Enterprise Accountability Feedback 138

Momentum Telecom

MARCH 28, 2025

However, finding a reputable one can be challenging as popular providers continue reprioritizing development resources into newer, more exciting technologies. Like any technology, it does have several notable drawbacks. Book your fax demo with a Momentum Teams Expert today.

Government 52

Government Construction Healthcare Finance 52

AWS Machine Learning

OCTOBER 31, 2024

Although we previously demonstrated a usage scenario that involves a direct chat with the Amazon Bedrock application, you can also invoke the application from within a Google chat space, as illustrated in the following demo. Customize the solution In this post, we used Amazon Bedrock to power the chat-based assistant.

APIs 124

APIs Scripts Accountability Construction 124

Uniphore

JANUARY 4, 2022

Get a Demo. Get a Demo. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Umesh holds patents in Speech Recognition Technologies and Voice Biometrics and is the author of many technical papers. Emotion AI.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126

Myra Golden Media

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Another way to optimize agent performance is by providing them with the right tools and technology.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Hodusoft

APRIL 2, 2025

Increased Efficiency Microsoft’s founder Bill Gates rightly said, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Repeat the process till you find one that provides a free demo for a reasonable time. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

Calabrio

APRIL 24, 2025

Share Book a demo Lets get started Imagine trying to understand the full picture of your customer experience, agent performance, and compliance adherence by only looking at a tiny fraction of the evidence. Book a Demo What is Automated Quality Management? Vendor Partnership and Support: Look beyond just the technology.

Quality management 52

Quality management Customer Experience Management Coaching 52

Calabrio

FEBRUARY 20, 2025

With sophisticated analytics and KPI tracking , businesses can make strategic, data-backed investments in chatbot technology. Book a demo to learn more. How self-service adoption improves efficiency. Customers experience trends over time. Explore how data-driven insights help justify AI investments.

Self service 64

Self service Chatbots Analytics Contact Center 64

Comm100

FEBRUARY 17, 2025

I could start this article with a history of how technology has impacted sports betting. Get a Personalized Demo Discover how Comm100s AI-powered solutions can transform your customer experience. Contact us today for a personalized demo! Request your personalized demo today! All useful, sure.

Chatbots 52

Chatbots Engineering Personalization Coaching 52

Calltools

DECEMBER 25, 2024

Compliance, customer perception, and agent efficiency are all important factors to consider when selecting the right auto-dialer technology for your call center. Using the right dialing technology can alleviate some of these burdens on your sales team. Additionally, compliance standards can vary from state to state.

Real estate 52

Real estate Scripts CRM Call Center 52

Inbenta

OCTOBER 30, 2024

BOOK A DEMO The Role of Natural Language Processing (NLP) For self-service solutions to truly excel, they must be equipped with robust Natural Language Processing (NLP) technology. Enhanced Conversion Rates:  Streamlining the customer journey and simplifying processes like quotations can significantly improve conversion rates.

Self service 52

Self service Chatbots Engineering Technology 52