SmartAction

APRIL 11, 2024

In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex. He’s trying to answer questions while rapidly fumbling through his wallet for a membership ID because this virtual agent has no personalization. Personalization.

Virtual Agent 70

Virtual Agent Interactive Voice Response Call flow Contact Center 70

Inbenta

OCTOBER 30, 2024

Schedule a demo 3. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.  Virtual agents and chatbots allow for human-like customer service that provides 24/7 support. Schedule a demo The post 10 of the most popular NLP use cases appeared first on Inbenta.

Healthcare 52

Healthcare Chatbots Virtual Agent Banking 52

SmartAction

OCTOBER 23, 2020

When someone calls in, the AI-powered virtual agents will capture some information from like city, state, zip code of where they want to stay, # of occupants, how many nights, check-in and check-out dates, and more. The call is then transferred to our agent along with all the information gathered so they can do the actual booking.

Virtual Agent 85

Virtual Agent Self service Upselling Big data 85

Creative Virtual

MAY 28, 2020

Do you have a chatbot or virtual agent on your roadmap? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents.

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

Creative Virtual

JUNE 10, 2020

Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. You want to ask: How can I ensure my chatbot or virtual agent is: Providing accurate and personalised information? Select a reliable technology.

Virtual Agent 52

Virtual Agent Chatbots Telecommunications Self service 52

Creative Virtual

SEPTEMBER 9, 2020

We take great pleasure in introducing this newly created whitepaper from Creative Virtual as it has a lot of straight talk about one of our favourite subjects: user experience in the realm of self-help tools. Demo calls might have the same effect, especially if you need to pass on the gained information to your team.

Virtual Agent 52

Virtual Agent Chatbots Self service Consulting 52

Creative Virtual

NOVEMBER 28, 2019

We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. Another organisation is using our natural language processing (NLP) capabilities to enhance their agent desktop.

Virtual Agent 52

Virtual Agent Technology Average Handle Time Chatbots 52

SmartAction

APRIL 11, 2024

In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex. He’s trying to answer questions while rapidly fumbling through his wallet for a membership ID because this virtual agent has no personalization. Personalization.

Virtual Agent 52

Virtual Agent Interactive Voice Response Call flow Contact Center 52

Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines. Only time will tell.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Calabrio

MARCH 31, 2025

Instead, Calabrios auto quality management platform automates evaluations and QA scorecards , providing objective, data-driven insights into agent performanceacross 100% of evaluations. More Accurate Virtual Agents and IVR Elevate your self-service with intelligent virtual agents.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

SEPTEMBER 29, 2022

For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram.

Virtual Agent 78

Virtual Agent Call flow Interactive Voice Response Contact Center 78

SmartAction

APRIL 4, 2023

Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?” When you call a retailer, the virtual agent can engage in a Complex Voice discussion involving various fashion options.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

OCTOBER 27, 2021

Say goodbye to the days of speaking to an AI virtual agent that doesn’t comprehend in natural language! SmartAction has been doing pretty amazing things in conversational AI self-service, and back in August, we showcased our new developments at ICMI’s virtual event. Check out our live demo below! It doesn’t stop there.

Self service 76

Self service Virtual Agent Chatbots Technology 76

SmartAction

NOVEMBER 30, 2021

The virtual agent can then assist the customer with the utmost accuracy. In the above example, you can: Define “pool” as a designated business rule transfer and pass it to agent with context. Add capabilities for the virtual agent to find a room near a pool at each resort.

Virtual Agent 84

Virtual Agent Interactive Voice Response Contact Center Customer Experience 84

Comm100

DECEMBER 16, 2024

Request a demo today Request Demo How AI is Revolutionizing Customer Service Automation Customer service automation has been deeply impacted by AI. Request a demo today Request Demo Enhanced Agent Productivity and Satisfaction We often forget just how many tasks support agents juggle on a daily basis.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

SmartAction

NOVEMBER 22, 2023

Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent. This means a lighter load and less stress for your agents, resulting in less worker attrition, as well as requiring fewer workers in your call center. Request a demo now.

Contact Center 91

Contact Center Interactive Voice Response Virtual Agent Management 91

SmartAction

DECEMBER 3, 2020

Watch this short demo of the SmartAction rapid response virtual agent: Watch how quick and easy appointment scheduling is with the SmartAction virtual health agent: Benefits of Using a Virtual Agent. Virtual agents deliver an additional benefit to healthcare providers – cost savings.

Virtual Agent 76

Virtual Agent Healthcare Self service APIs 76

SmartAction

MARCH 7, 2023

Discover why we’re the top-rated Virtual Customer Assistant solution on Gartner Peer Insights and have been named “The Leader in AI-enhanced Self-Service,” by Frost & Sullivan. GET IN TOUCH See How We Can Help You Exceed your CX Goals.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

SmartAction

SEPTEMBER 16, 2022

The ability of conversational AI technology to detect and understand speech are two of the biggest challenges faced by the Intelligent Virtual Agent (IVA). Get a Demo. How Virtual Agents Help the Live Agent Workforce. GET IN TOUCH. See How We Can Help You Exceed your CX Goals. Related Content.

Interactive Voice Response 93

Interactive Voice Response Virtual Agent Contact Center Engineering 93

SmartAction

APRIL 1, 2020

SmartAction is responding to the current crisis with a Rapid Response Virtual Agent that intercepts callers with a seamless channel switching experience to answer commonly asked questions and even screen callers to create an escalation path (e.g. How a Rapid Response Virtual Agent Works. For a live demo, visit [link].

Virtual Agent 57

Virtual Agent Contact Center Healthcare Government 57

SmartAction

FEBRUARY 27, 2023

Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Each option has a role in customer service depending on what parts of the customer experience businesses want to automate and which parts they want live agents to handle. What is an Intelligent Virtual Agent (IVA)?

Interactive Voice Response 78

Interactive Voice Response Contact Center Virtual Agent Self service 78

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

ConvergeOne

DECEMBER 6, 2022

The most recognizable form of automation is the front-end intelligent virtual agent. Click below to schedule a demo and Q&A session to discover a new way forward. Better known as chatbots, these interceptors and dealers of information rely on a database of resources to help customers find answers and make decisions.

Chatbots 95

Chatbots Virtual Agent Customer centricity Personalization 95

Calabrio

MARCH 25, 2025

Book a free demo today to see for yourself how, with Calabrio ONE, chatbot analytics, automated quality management, and more combine to support an agile, intelligent workforce and an elevated customer experience. Not far behind this: an increased demand for speed and efficiency.

Chatbots 52

Chatbots Analytics Contact Center Quality management 52

NobelBiz

APRIL 30, 2024

Book a demo Key AI Technologies Used in Call Centers AI technologies play a pivotal role in modernizing call centers, enhancing both customer interactions and operational efficiencies. The joint efforts on both sides resulted in a working environment where agents are more efficient, make fewer mistakes and convert more.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

SmartAction

NOVEMBER 1, 2023

The customer connects with an AI-powered virtual agent that uses a trained and constantly optimized deep neural net, utilizing Natural Language Processing to understand the customer’s problems and intents. Our virtual agents can solve 80% to 90% of customer problems. Request a demo now.

Contact Center 66

Contact Center Virtual Agent Interactive Voice Response Chatbots 66

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Customer Service 82

Customer Service Virtual Agent Interactive Voice Response Gamification 82

Calabrio

MARCH 11, 2025

Analyze and boost chatbot performance, too While we’ve focused on contact center quality assurance best practices that enhance the human interactions at the heart of your service operation, your QA program also can’t afford to overlook improvements to virtual agent interactions.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. How important is it for self-service agents and live agent options to be totally integrated into an omnichannel seamless experience across channels?

Virtual Agent 88

Virtual Agent Self service outsourcing Call flow 88

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Our team is always on hand to arrange a personalized demo with you and answer any questions you may have about getting started with your pilot. appeared first on Creative Virtual.

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

ConvergeOne

SEPTEMBER 20, 2022

It all starts with designing a 24/7 virtual agent automation that really works. Automation that can solve a customer’s problem without the need for a human agent. With an Intelligent Virtual Agent (IVA), your customers can ask questions in their own words, and jump around to other topics as they would in a real conversation.

Interactive Voice Response 74

Interactive Voice Response Virtual Agent Contact Center Surveys 74

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 59

Virtual Agent Self service Banking Chatbots 59

SmartAction

MARCH 1, 2022

Intelligent virtual agents are software that includes artificial intelligence (AI) and machine learning (ML) with natural language processing (NLP). For example, with SmartAction, you can deploy virtual agents as demand for representatives grows with call volume increase. See a Demo. Scalability is simple.

Management 76

Management SaaS Virtual Agent Automotive 76

SmartAction

JANUARY 17, 2023

The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries. We wanted to showcase how an intelligent virtual agent can help resolve many customer interactions with AI-powered complex voice,” says EJ Fernandez, Digital Marketing Manager, at SmartAction.

Virtual Agent 59

Virtual Agent Self service Contact Center Feedback 59

Cisco - Contact Center

FEBRUARY 5, 2020

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs. Conclusion.

Contact Center 59

Contact Center contact center solutions Virtual Agent Interactive Voice Response 59

UJET

NOVEMBER 3, 2020

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. After a call, agents spend extra time copying notes to your CRM tool. your agent can say, “I see you’re having trouble with X.

Customer Service 72

Customer Service Virtual Agent Interactive Voice Response Gamification 72

Creative Virtual

OCTOBER 9, 2020

A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents. For example, Virtual Agent Roger for Rest is available on the web as well as through Google Home. If you want to learn more about our voice solutions, just schedule a live demo with us.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59