ShepHyken

FEBRUARY 6, 2023

Document them, and determine if they are an anomaly or brewing bigger issues. ” “Feedback is one of the few things in life that is free. Take that feedback and do something with it.” ” “Don’t be afraid to solicit feedback from your consumers, but also get feedback from your employees.

Feedback 305

Feedback Banking Sales Customer Service 305

Beyond Philosophy

AUGUST 13, 2020

We changed the line the new policy representatives said from, “You should receive your policy documents in five working days,” to “You will receive your policy documents in five working days.” Use feedback from disgruntled or struggling customers to reduce Customer Effort.

Customer effort 457

Customer effort Government Consulting Consulting 457

AWS Machine Learning

APRIL 26, 2024

Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock. With this new capability, you can securely ask questions on single documents, without the overhead of setting up a vector database or ingesting data, making it effortless for businesses to use their enterprise data.

APIs 127

APIs Enterprise Chatbots Engineering 127

Genroe

JANUARY 19, 2023

Get the most out of your call centre project with these essential steps to documentation success. The post Documenting Your Contact Centre Project to Maximise Success appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Start today!

B2B 98

B2B Feedback Marketing 98

AWS Machine Learning

AUGUST 21, 2024

Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. By using the solution, clinicians don’t need to spend additional hours documenting patient encounters. This blog post focuses on the Amazon Transcribe LMA solution for the healthcare domain.

Healthcare 116

Healthcare Consulting Consulting APIs 116

AWS Machine Learning

DECEMBER 6, 2023

Conversational AI has come a long way in recent years thanks to the rapid developments in generative AI, especially the performance improvements of large language models (LLMs) introduced by training techniques such as instruction fine-tuning and reinforcement learning from human feedback.

Analytics 127

Analytics APIs Engineering Construction 127

AWS Machine Learning

NOVEMBER 1, 2023

Organizations can search for PII using methods such as keyword searches, pattern matching, data loss prevention tools, machine learning (ML), metadata analysis, data classification software, optical character recognition (OCR), document fingerprinting, and encryption. This speeds up the PII detection process and also reduces the overall cost.

APIs 117

APIs Government Engineering Telecommunications 117

AWS Machine Learning

MARCH 18, 2025

Site monitors conduct on-site visits, interview personnel, and verify documentation to assess adherence to protocols and regulatory requirements. However, this process can be time-consuming and prone to errors, particularly when dealing with extensive audio recordings and voluminous documentation.

Healthcare 85

Healthcare Analytics Consulting Consulting 85

AWS Machine Learning

MARCH 6, 2025

Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents. Build sample RAG Documents are segmented into chunks and stored in an Amazon Bedrock Knowledge Bases (Steps 24). For this purpose, LangChain provides a WebBaseLoader object to load text from HTML webpages into a document format.

Metrics 87

Metrics Enterprise APIs Engineering 87

3CLogic

DECEMBER 17, 2024

As a result, agents can spend less time documenting interaction details and get back to helping the next customer faster. Investments in EX, including AI Coaching, real-time feedback, etc., AI Coaching empowers agents with in-the-moment feedback, encouraging and discouraging behaviors as they happen.

Contact Center 98

Contact Center Self service Coaching Benchmark 98

AWS Machine Learning

MARCH 27, 2025

Lets say the task at hand is to predict the root cause categories (Customer Education, Feature Request, Software Defect, Documentation Improvement, Security Awareness, and Billing Inquiry) for customer support cases. We suggest consulting LLM prompt engineering documentation such as Anthropic prompt engineering for experiments.

Education 93

Education Engineering APIs Enterprise 93

Beyond Philosophy

JUNE 15, 2017

To engage Millennials, give them feedback about their performance early and often. Here are three things you can do today to try to engage your millennial employees: Communicate how their work matters. Numerous studies have shown that Millennials need to know that their work is meaningful and they have accomplished something.

Employee engagement 364

Employee engagement Consulting Consulting Customer Experience 364

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 126

Feedback Engineering Enterprise Technical Support 126

AWS Machine Learning

MARCH 3, 2025

Designed for both image and document comprehension, Pixtral demonstrates advanced capabilities in vision-related tasks, including chart and figure interpretation, document question answering, multimodal reasoning, and instruction followingseveral of which are illustrated with examples later in this post. Pixtral_data/a01-000u-04.png'

Benchmark 91

Benchmark APIs Enterprise Construction 91

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. Documented Procedures: Document all service level agreements (SLAs) and operating procedures clearly and concisely.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

MAY 24, 2023

Intelligent document processing (IDP) is a technology that automates the processing of high volumes of unstructured data, including text, images, and videos. The system is capable of processing images, large PDF, and documents in other format and answering questions derived from the content via interactive text or voice inputs.

Banking 93

Banking APIs Engineering Accountability 93

AWS Machine Learning

NOVEMBER 26, 2024

Solution overview In this post, we demonstrate how to use models on Amazon Bedrock to retrieve information from images, tables, and scanned documents. This is one of the documents that a customer seeking a loan has uploaded. Identify what the class of this document is and give me just the class name. model on Amazon Bedrock.

Real estate 105

Real estate Engineering APIs Government 105

AWS Machine Learning

FEBRUARY 21, 2025

Continuous fine-tuning also enables models to integrate human feedback, address errors, and tailor to real-world applications. When you have user feedback to the model responses, you can also use reinforcement learning from human feedback (RLHF) to guide the LLMs response by rewarding the outputs that align with human preferences.

Benchmark 87

Benchmark Metrics Engineering Feedback 87

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 96

APIs Feedback Telecommunications Management 96

ShepHyken

JANUARY 7, 2022

However, look at the volume of customer feedback you get and separate them into legitimate issues and surface-level whining. If you verify and document, you have less to worry about. If you verify and document, you have less to worry about. You’ll find that the former far exceeds the latter.

Complaint resolution 213

Complaint resolution Entertainment Feedback Customer Experience 213

ShepHyken

JANUARY 18, 2022

They discuss the four CX pillars: team, tools, process, and feedback. This could be as simple as a one-page document that gives everybody in the team clarity on what the expectations are. Feedback: Collect, assess, and act on your customer & employee feedback to grow & scale your business.

Journey mapping 198

Journey mapping Average Handle Time Feedback Consulting 198

CSM Magazine

FEBRUARY 11, 2025

Product management and customer service constantly affect each other’s success through continuous feedback and adaptation. Converting Feedback into Features Product teams excel when they create systematic approaches to collecting and analyzing customer input.

Customer Experience 52

Customer Experience Management Front-line service Feedback 52

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. Evaluating large language models (LLMs) is crucial as LLM-based systems become increasingly powerful and relevant in our society.

Management 106

Management APIs Engineering Metrics 106

CSM Magazine

DECEMBER 10, 2024

Provide Self-Service Options and Accessible Documentation While personalized support is crucial, cryptocurrency businesses should also invest in self-service options to address common customer inquiries. This insight allows businesses to continuously improve their support processes and proactively address recurring concerns.

Customer Service 52

Customer Service Self service Chatbots Morale 52

CSM Magazine

NOVEMBER 12, 2024

Your customers will feel informed and less uncertain when you set clear expectations about things like repayment timelines and required documentation. A great way to do this is by gathering and acting on customer feedback. Being there to provide clear communication at each step of the process can make a world of difference.

Customer Service 52

Customer Service Education Feedback Customer emotions 52

AWS Machine Learning

FEBRUARY 5, 2025

There is consistent customer feedback that AI assistants are the most useful when users can interface with them within the productivity tools they already use on a daily basis, to avoid switching applications and context. For this solution, we boosted the results for the Spack documentation. For example, Spack images on Docker Hub.

Engineering 72

Engineering Feedback Analytics Education 72

AWS Machine Learning

FEBRUARY 10, 2025

Current challenges faced by enterprises Modern enterprises face numerous challenges, including: Managing vast amounts of unstructured data: Enterprises deal with immense volumes of data generated from various sources such as emails, documents, and customer interactions.

Enterprise 70

Enterprise APIs Government Healthcare 70

PeopleMetrics

FEBRUARY 11, 2025

Use AI to simulate customer scenarios based on real feedback data. Scale those daily huddles with AI-powered briefing documents that highlight what really needs attention. Transform those town hall meetings and skits into interactive experiences. Let AI help you share results strategically. AI has made this even more true.

Feedback 77

Feedback Marketing Personalization Technology 77

Beyond Philosophy

OCTOBER 22, 2020

We discovered that after placing an order, the insurance company agent would tell the customers, “Your policy documents should be with you within five days.” We had the agents say instead, “Your policy documents will be with you within five days.” ” It was the word “should.”

Journey mapping 286

Journey mapping Consulting Consulting Advertising 286

ShepHyken

JUNE 4, 2021

A knowledge base helps in collecting all the information and documents. Gather feedback. Along with improving the FCR, it is important to collect the customers’ feedback. Ask them for feedback right after providing them with their solutions or by sending them emails or SMS. It helps them maintain an organized manner.

First call resolution 213

First call resolution Management Chatbots Self service 213

CSM Magazine

MARCH 28, 2025

Consider creating a Wins Journal where you document positive achievements and feedback. Accept Positive Feedback Often, individuals with imposter syndrome deflect praise or discount compliments with phrases like, Oh, it was nothing. Instead, practice accepting positive feedback graciously.

Customer Service 52

Customer Service Management Morale Feedback 52

CCNG

OCTOBER 25, 2023

Alignment between business requirements documentation and key success factors is critical for successful decision-making within business units. Kelly Sigmon is an active CCNG Academy member, CEO and Founder -KMS CX Solutions in Tampa Florida.

CCNG 195

CCNG Technology Employee engagement Government 195

AWS Machine Learning

MARCH 28, 2024

A number of techniques are typically used to improve the accuracy and performance of an LLM’s output, such as fine-tuning with parameter efficient fine-tuning (PEFT) , reinforcement learning from human feedback (RLHF) , and performing knowledge distillation. This is a challenge you are often faced with when working with larger documents.

Telecommunications 135

Telecommunications Transportation Healthcare Accountability 135

AWS Machine Learning

FEBRUARY 21, 2025

The agent knowledge base stores Amazon Bedrock service documentation, while the cache knowledge base contains curated and verified question-answer pairs. For this example, you will ingest Amazon Bedrock documentation in the form of the User Guide PDF into the Amazon Bedrock knowledge base. This will be the primary dataset.

Engineering 121

Engineering APIs Analytics Enterprise 121