AWS Machine Learning

MARCH 14, 2024

There are several use cases where RAG can help improve FM performance: Question answering – RAG models help question answering applications locate and integrate information from documents or knowledge sources to generate high-quality answers. The retrieved information provides useful context and ideas.

Best practices 125

Best practices Engineering Chatbots Enterprise 125

AWS Machine Learning

MARCH 13, 2024

. * The `if __name__ == "__main__"` block checks if the script is being run directly or imported. To run the script, you can use the following command: ``` python hello.py ``` * The output will be printed in the console: ``` Hello, world! ) # For the other hyperparameters, see the GitHub notebook attached in this blog.

Benchmark 126

Benchmark Scripts APIs Feedback 126

JustCall

AUGUST 23, 2023

It’s not just about the tools or scripts, it’s about the environment, empowerment, and encouragement agents receive. Result Analysis : Review filled data for insights, comparing with industry standards or previous audits. Documentation : Maintain records of findings, actions, and outcomes for future reference.

Customer Service 52

Customer Service Average Handle Time Feedback First call resolution 52

Hodusoft

JULY 3, 2023

Post-call work time = the time an agent spent on post-call work after the ending of the call (for example researching, documenting, etc.) What’s the “standard” AHT for a call center? AHT not only varies from industry to industry but also from one organization to another as well as from process to process.

Average Handle Time 52

Average Handle Time Abandon rate Call Center Interactive Voice Response 52

Up Your Service

AUGUST 8, 2018

A leader isn’t looking for consistency in process, protocol, script, and activities. A leader isn’t looking for consistency in process, protocol, script, and activities. KAUFMAN: This is a terrific question, because a leader isn’t looking for consistency in process, protocol, script, and activities. You’re late.

Airlines 53

Airlines Education Scripts Personalization 53

Up Your Service

AUGUST 8, 2018

A leader isn’t looking for consistency in process, protocol, script, and activities. A leader isn’t looking for consistency in process, protocol, script, and activities. RON KAUFMAN: This is a terrific question, because a leader isn’t looking for consistency in process, protocol, script, and activities. You’re late.

Airlines 40

Airlines Education Scripts Personalization 40

AWS Machine Learning

JANUARY 26, 2024

Accelerate your security and AI/ML learning with best practices guidance, training, and certification AWS also curates recommendations from Best Practices for Security, Identity, & Compliance and AWS Security Documentation to help you identify ways to secure your training, development, testing, and operational environments.

Best practices 137

Best practices Government Engineering Accountability 137

JustCall

MARCH 9, 2023

Look at the product from the customers’ point of view to better model your contact center scripts. Leverage Successful Call Scripts Every call center has a list of calls that were extremely successful, some that were okay, and quite a few that failed at closing a deal. How will this product improve their quality of life?

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

AWS Machine Learning

APRIL 1, 2025

Organizations can upload documents like PDFs containing HR guidelines or operational workflows, which are then automatically converted into formal logic structures. The workflow consists of the following steps: Source documents (such as HR guidelines or operational procedures) are uploaded to the system. Upload your source document.

APIs 98

APIs Best practices Feedback Engineering 98

CSM Magazine

DECEMBER 19, 2024

This review can include: – Security Flaws : Auditors look for vulnerabilities such as SQL injections, cross-site scripting (XSS), and improper authentication processes. – Adherence to Best Practices : Ensuring the code follows industry standards for readability, consistency, and scalability.

Best practices 52

Best practices industry standards Scripts Metrics 52